Chartered Management Institute · RQF Level 3
CMI Level 3 Diploma in Commissioning, Procurement and Contracting for Care Services (QCF)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 3
- Total credits45
- Guided learning120 hours
- Units in this qualification31
Awarded by Chartered Management Institute · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units Chartered Management Institute registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Address issues and conflicts in commissioning and contracting for care servicesReal unit · Chartered Management Institute
What you'll be able to do
- Understand principles of conflict resolution in the context of commissioning and contracting for care services
- Identify the basis of an issue or conflict
- Facilitate discussion of issues and conflicts
- Support people to reach a resolution over conflicts and disputes
Contribute to establishing and managing priorities and resources for servicesReal unit · Chartered Management Institute
What you'll be able to do
- Understand the principles of engaging others in establishing priorities and outcomes for services
- Engage people in establishing priorities and outcomes for services
- Address issues that arise from balancing demands and resources
- Contribute to planning resources for sustainable services
- Contribute to managing the effective use of resources
Contribute to the planning and organisation of work in commissioning servicesReal unit · Chartered Management Institute
What you'll be able to do
- Plan work methods and commissioning activities
- Allocate work activities
- Evaluate progress on work activities
- Support learning about the performance of the team
Engage in personal development in health, social care or children’s and young people’s settingsReal unit · Chartered Management Institute
What you'll be able to do
- Understand what is required for competence in own work role
- Reflect on practice
- Evaluate own performance
- Agree a personal development plan
- Use learning opportunities and reflective practice to contribute to personal development
Ensure contract compliance by contractors of care servicesReal unit · Chartered Management Institute
What you'll be able to do
- Identify and respond to concerns about non-compliance, poor quality or lack of progress towards outcomes in service provision
- Plan corrective action to achieve contract outcomes
- Secure contract compliance through ‘conditions of contract’ procedures
- Monitor the corrective actions required
Introduction to personalisation in social careReal unit · Chartered Management Institute
What you'll be able to do
- Understand the meaning of personalisation in social care
- Understand systems that support personalisation
- Understand how personalisation affects the way support is provided
- Understand how to implement personalisation
Plan and manage contracts to deliver care servicesReal unit · Chartered Management Institute
What you'll be able to do
- Plan contracts to meet outcomes
- Plan the implementation of contracts for delivering care and support services
- Work with others to manage contracts
- Monitor and review contract performance against contract outcomes
Principles for implementing duty of care in health, social care or children’s and young people’s settingsReal unit · Chartered Management Institute
What you'll be able to do
- Understand how duty of care contributes to safe practice
- Address conflicts or dilemmas that may arise between an individual’s rights and the duty of care
- Respond to complaints
Principles of safeguarding adults, children and young peopleReal unit · Chartered Management Institute
What you'll be able to do
- Understand the nature and indicators of abuse
- Understand what may make an adult, child or young person more vulnerable to abuse
- Understand own responsibility to respond to suspected or alleged abuse
- Understand ways to reduce the likelihood of abuse
- Learning outcomesThe learner willUnderstand the context of safeguarding and protection from abuse
Promote communication in health, social care or children’s and young people’s settingsReal unit · Chartered Management Institute
What you'll be able to do
- Understand why effective communication is important in the work setting
- Meet the communication and language needs, wishes and preferences of individuals
- Overcome barriers to communication
- Apply principles and practices relating to confidentiality
Promote effective communication to support decision-making for the commissioning of servicesReal unit · Chartered Management Institute
What you'll be able to do
- Understand the use of communication channels and methods to support decision making
- Use networks and communication channels to share information relating to the commissioning of services
- Provide accessible information and advice
- Monitor and evaluate the extent to which information sharing is effective, accurate and accessible and supports decision making
Promote equality and inclusion in health, social care or children’s and young people’s settingsReal unit · Chartered Management Institute
What you'll be able to do
- Understand the importance of diversity, equality and inclusion
- Work in an inclusive way
- Promote diversity, equality and inclusion
Promote innovative ways of working when commissioning servicesReal unit · Chartered Management Institute
What you'll be able to do
- Support innovation to achieve outcomes
- Plan and implement innovative ways of working
- Review the impact of innovative ways of working
- Give recognition to those who propose new ways of working
Purpose and principles of Independent AdvocacyReal unit · Chartered Management Institute
What you'll be able to do
- Understand Independent Advocacy
- Explain principles and values underpinning Independent Advocacy
- Describe the development of Advocacy
- Explain different types of Advocacy support and their purpose
- Understand the roles and responsibilities of an Independent Advocate
- Understand Advocacy standards
Research and manage information in commissioning care servicesReal unit · Chartered Management Institute
What you'll be able to do
- Understand the purpose of researching and using information for effective commissioning of care and support services
- Understand principles for collecting and managing information for commissioning purposes
- Undertake research
- Analyse data and information
- Organise, record and store information for commissioning purposes
Support decision making and problem solvingReal unit · Chartered Management Institute
What you'll be able to do
- Understand how to assess and analyse information that will be used to inform decisions and solutions to problems
- Analyse information in order to support decision making or problem solving
- Provide information to support decision making
- Promote the exchange of information to support decision making and problem solving through meetings and discussions
- Take follow-up action after a meeting or discussion
Support the development of self-directed commissioning for care servicesReal unit · Chartered Management Institute
What you'll be able to do
- Encourage individuals to plan and direct their own care or support
- Understand how to address the implications of self directed support for the market
- Contribute to developing systems that promote self-directed support
- Contribute to evaluating self-directed commissioning of care or support services
Understand Child and Young Person Development.Real unit · Chartered Management Institute
What you'll be able to do
- Understand the expected pattern of development for children and young people from birth - 19 years.
- Understand the factors that influence children and young people’s development and how these affect practice.
- Understand how to monitor children and young people’s development and interventions that should take place if this is not following the expected pattern.
- Understand the importance of early intervention to support the speech, language and communication needs of children and young people.
- Understand the potential effects of transitions on children and young people’s development.
Understand How to Support Positive Outcomes for Children and Young People.Real unit · Chartered Management Institute
What you'll be able to do
- Understand how the social, economic and cultural environment can impact on the outcomes and life chances of children and young people.
- Understand how practitioners can make a positive difference in outcomes for children and young people.
- Understand the possible impact of disability, special requirements (additional needs) and attitudes on positive outcomes for children and young people.
- Understand the importance of equality, diversity and inclusion in promoting positive outcomes for children and young people.
Understand Models of DisabilityReal unit · Chartered Management Institute
What you'll be able to do
- Understand the difference between models of disability
- Understand how the adoption of models of disability can shape an individual’s identity and experience
- Understand how the adoption of models of disability can shape service delivery
Understand Physical DisabilityReal unit · Chartered Management Institute
What you'll be able to do
- Understand the importance of differentiating between the individual and the disability
- Understand the concept of physical disability
- Understand the impact of living with a physical disability within society
- Understand the importance of promoting inclusion and independence
Understand Sensory LossReal unit · Chartered Management Institute
What you'll be able to do
- Understand the factors that impact on an individual with sensory loss
- Understand the importance of effective communication for individuals with sensory loss
- Understand the main causes and conditions of sensory loss
- Recognise when an individual may be experiencing sight and / or hearing loss and actions that may be taken
Understand how to support individuals with autistic spectrum conditionsReal unit · Chartered Management Institute
What you'll be able to do
- Understand the main characteristics of autistic spectrum conditions
- Understand how autistic spectrum conditions can impact on the lives of individuals and those around them
- Understand different theories and concepts about autism
- Understand the legal and policy framework that underpins good practice in the support of individuals with autistic spectrum conditions
- Understand how to achieve effective communication with individuals with an autistic spectrum condition
- Understand how to support individuals with an autistic spectrum condition
Understand legislation and regulations for managing contracts to deliver care servicesReal unit · Chartered Management Institute
What you'll be able to do
- Understand the effects of legal and regulatory frameworks on procuring and managing contracts for care and support services
- Understand how to implement the legal and regulatory framework for ensuring contract compliance
- Understand how wider national and local policies and initiatives can affect contract management
Understand mental health problemsReal unit · Chartered Management Institute
What you'll be able to do
- Know the main forms of mental ill health
- Know the impact of mental ill health on individuals and others in their social network
Understand mental well-being and mental health promotionReal unit · Chartered Management Institute
What you'll be able to do
- Understand the different views on the nature of mental well-being and mental health and the factors that may influence both across the life span
- Implement an effective strategy for promoting mental well-being and mental health with individuals and groups
Understand the context of supporting individuals with learning disabilitiesReal unit · Chartered Management Institute
What you'll be able to do
- Understand the legislation and policies that support the human rights and inclusion of individuals with learning disabilities
- Understand the nature and characteristics of learning disability
- Understand the historical context of learning disability
- Understand the basic principles and practice of advocacy, empowerment and active participation in relation to supporting individuals with learning disabilities and their families
- Understand how views and attitudes impact on the lives of individuals with learning disabilities and their family carers
- Promote communication with individu
Understand the impact of Acquired Brain Injury on individualsReal unit · Chartered Management Institute
What you'll be able to do
- Understand Acquired Brain Injury
- Understand the impact on individuals of Acquired Brain Injury
- Understand the specialist communication needs of an individual with Acquired Brain Injury
- Understand the impact that personality changes can have on an individual and those providing support
- Understand the impact of challenging behaviour
Understand the needs of children and young people who are vulnerable and experiencing poverty and disadvantage.Real unit · Chartered Management Institute
What you'll be able to do
- Understand the factors that may impact on the outcomes and life chances of children and young people.
- Understand how poverty and disadvantage affect children and young people’s development.
- Understand the importance of early intervention for children and young people who are disadvantaged and vulnerable.
- Understand the importance of support and partnership in improving outcomes for children and young people who are experiencing poverty and disadvantage.
- Understand the role of the practitioner in supporting children and young people who are vulnerable and experiencing poverty and disadvanta
Understand the process and experience of dementiaReal unit · Chartered Management Institute
What you'll be able to do
- Understand the neurology of dementia.
- Understand the impact of recognition and diagnosis of dementia.
- Understand how dementia care must be underpinned by a person centred approach.
Work effectively within a commissioning organisationReal unit · Chartered Management Institute
What you'll be able to do
- Understand the principles of effective working relationships
- Develop effective working relationships
- Understand governance and accountability in a commissioning organisation
- Use and contribute to policies and procedures
- Support participation in the governance of a commissioning organisation
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 3 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Commission Research
- Contribute to and influence policy and strategy development
- Contribute to establishing commissioning priorities and balancing demands on resources
- Contribute to planning contract implementation
- Contribute to the development of flexible and innovative ways of working to achieve outcomes
- Contribute to the effective performance of your organisation
- Create and maintain effective working relationships with other people in Commissioning, Procurement and Contracting
- Develop a market position statement for your area of responsibility
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your own work
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for CMI Level 3 Diploma in Commissioning, Procurement and Contracting for Care Services (QCF)
31 units in this credential, in the order it lists them, awarded by Chartered Management Institute.
- Address issues and conflicts in commissioning and contracting for care services
- Contribute to establishing and managing priorities and resources for services
- Contribute to the planning and organisation of work in commissioning services
- Engage in personal development in health, social care or children’s and young people’s settings
- Ensure contract compliance by contractors of care services
- Introduction to personalisation in social care
and 25 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.