Pearson Education Ltd · RQF Level 2
Pearson Edexcel Level 2 Diploma in Public Services - Operational Delivery (Debt Management) (QCF)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 2
- Total credits37
- Guided learning79 hours
- Units in this qualification16
Awarded by Pearson Education Ltd · on the Ofqual register
Start here
See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units Pearson Education Ltd registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Calculate correct amount of liabilities or entitlementsReal unit · Pearson Education Ltd
What you'll be able to do
- Calculate amounts liable or payable
- Complete records of calculations
- Understand the processes of calculating liabilities, entitlements and/or amounts to be paid
Carry out post-hearing actionsReal unit · Pearson Education Ltd
What you'll be able to do
- Process information relating to the hearing in accordance with legal and organisational procedures
- Process post-hearing actions in accordance with legal and organisational procedures
- Understand the principles to be applied to carrying out post-hearing actions
Contribute to monitoring the levy processReal unit · Pearson Education Ltd
What you'll be able to do
- Contribute to monitoring the levy to achieve settlement
- Understand the levy process
Debt Recovery in Public ServicesReal unit · Pearson Education Ltd
What you'll be able to do
- Make debt decisions in accordance with organisational and legal requirements
- Understand the principles to be applied to debt settlement
Debt recovery contact techniquesReal unit · Pearson Education Ltd
What you'll be able to do
- Prepare for debt recovery contact
- Prepare for debt recovery
- Recover debt using negotiation and influencing skills
- Maintain debt recovery records
Follow the rules to deliver customer serviceReal unit · Pearson Education Ltd
What you'll be able to do
- Follow their organisation’s customer service practices and procedures
- Follow the rules to deliver customer service
Inform the customer of the debt or entitlementReal unit · Pearson Education Ltd
What you'll be able to do
- Communicate factually correct information unambiguously
- Complete records of communications
- Understand how to inform the customer of liabilities and/or amounts to be paid
Interview CustomersReal unit · Pearson Education Ltd
What you'll be able to do
- Conduct interviews with customers
- Manage interviews
- Understand the principles to be applied to interviewing
Maintain competence, knowledge and standards of conduct in public serviceReal unit · Pearson Education Ltd
What you'll be able to do
- Comply with the professional development programme
- Understand the principles of professional development
- Meet the organisation’s required standards of conduct
- Understand the organisation’s policies, principles and procedures for standards of conduct in public service
- Adhere to the organisation’s procedures
Manage the case for legal actionReal unit · Pearson Education Ltd
What you'll be able to do
- Process information relating to the hearing
- Manage complex and straightforward cases
- Understand the principles to be applied to managing cases for legal action
Operating credit control proceduresReal unit · Pearson Education Ltd
What you'll be able to do
- Identify non payment
- Take appropriate action with non payment
- Comply with all codes, laws and regulatory requirements
Prepare the case for legal actionReal unit · Pearson Education Ltd
What you'll be able to do
- Process and record information
- Prepare the case for legal action
- Prepare complex and straightforward cases
- Understand the principles to be applied to preparing cases for legal action
Provide technical advice and guidance to customersReal unit · Pearson Education Ltd
What you'll be able to do
- Communicate with others verbally and in writing
- Understand the principles to be applied to providing technical advice and guidance
Search databases and sources of informationReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the principles of identifying and obtaining information
- Obtain and validate information
- Report information to relevant parties within the timescale of the task
Work as a team member to deliver public serviceReal unit · Pearson Education Ltd
What you'll be able to do
- Carry out responsibilities within the team according to procedures and the requirements of tasks
- Understand the principles of team working
- Support colleagues within the team to complete tasks
Work safely in public serviceReal unit · Pearson Education Ltd
What you'll be able to do
- Carry out working practices in accordance with legal and organisational requirements
- Maintain a healthy and safe working environment
- Understand the policies and requirements of safe working
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Address Pre-Hearing Matters Relating to Court, Tribunal and Prosecution Cases
- Operate Credit Control Procedures Legacy
- Provide Technical Guidance
- Search Databases and Sources of Information
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your own work
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for Pearson Edexcel Level 2 Diploma in Public Services - Operational Delivery (Debt Management) (QCF)
16 units in this credential, in the order it lists them, awarded by Pearson Education Ltd.
- Calculate correct amount of liabilities or entitlements
- Carry out post-hearing actions
- Contribute to monitoring the levy process
- Debt Recovery in Public Services
- Debt recovery contact techniques
- Follow the rules to deliver customer service
and 10 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.