City and Guilds of London Institute · RQF Level 3
City & Guilds Level 3 Diploma in Healthcare Support Services
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 3
- Total credits37
- Guided learning172 hours
- Units in this qualification59
Awarded by City and Guilds of London Institute · on the Ofqual register
Start here
See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
Check my fluency, free
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units City and Guilds of London Institute registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Analyse and present health related data and informationReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to the analysis and presentation of health related data and information
- Prepare to analyse data and information and present outputs in a health context
- Carry out analysis of data and information
- Review and present outputs of the analysis
Assist others to plan presentationsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand techniques and resources involved in planning presentations
- Assist others to plan presentations
Carry out sterilisation and product release of re-useable medical devicesReal unit · City and Guilds of London Institute
What you'll be able to do
- Handle medical devices in accordance with organisational policies.
- Demonstrate loading and unloading into the steriliser.
- Understand the importance of following product release protocols.
Carry out transactions in a health facilityReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to the carrying out of transactions in a health facility
- Carry out financial transactions
- Check completed financial transactions for accuracy
- Deal with any discrepancies in transactions
Causes and Spread of InfectionReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the causes of infection
- Understand the transmission of infection
Cleaning, Decontamination and Waste ManagementReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how to maintain a clean environment to prevent the spread of infection
- Understand the principles and steps of the decontamination process
- Understand the importance of good waste management practice in the prevention of the spread of infection
Collate and communicate health information to individualsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice in collating and communicating health information to individuals
- Identify the information to be collated and communicated
- Communicate health information
Collection of used equipmentReal unit · City and Guilds of London Institute
What you'll be able to do
- Collect used equipment.
- Implement standard precautions for infection prevention.
- Complete records according to organisational requirements.
Communicate with individuals about promoting their health and wellbeing while working as a Health TrainerReal unit · City and Guilds of London Institute
What you'll be able to do
- Analyse concepts of health and wellbeing
- Understand factors influencing health and wellbeing
- Encourage individuals to address issues relating to their health and wellbeing
- Communicate appropriately with individuals
Conduct routine maintenance on clinical equipmentReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to conducting routine maintenance on clinical equipment
- Understand the procedures involved in conducting routine maintenance on clinical equipment
- Prepare to carry out routine maintenance on clinical equipment
- Carry out routine maintenance on clinical equipment
- Report and record on routine maintenance carried out on clinical equipment
Contribute to effective multidisciplinary team workingReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the workings of the multidisciplinary team
- Participate in multidisciplinary team working
- Communicate effectively when working in a multidisciplinary team
Contribute to the effectiveness of teamsReal unit · City and Guilds of London Institute
What you'll be able to do
- Explain the importance of own role and how it contributes to the team performance
- Use feedback to improve personal team performance
- Manage time and commitments effectively
- Establish effective working relationships with all members of the team
- Comply with organisational, national and European legislation
Contribute to the prevention of aggressive and abusive behaviour of peopleReal unit · City and Guilds of London Institute
What you'll be able to do
- Take action to discourage aggressive and abusive behaviour of people
- Understand the actions to take to discourage aggressive and abusive behaviour of people
Control the use of physical resources in a health settingReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how to control the use of physical resources in a health setting in line with local policy and protocol
- Advise team members on the control of expenditure and physical resource usage in a health setting
- Monitor expenditure and physical resource usage in a health setting
Coordinate the progress of individuals through care pathwaysReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to coordinating the progress of individuals through care pathways
- Understand the requirements for the coordination of individuals through care pathways
- Coordinate the progress of individuals through care pathways
Deal with disorderly and aggressive behaviourReal unit · City and Guilds of London Institute
What you'll be able to do
- Deter adverse behaviour through visible security presence
- Deal with adverse behaviour
Deliver training through demonstration and instructionReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how to deliver training through demonstration and instruction
- Deliver training by demonstration and instruction
- Review learning and training
Develop and sustain effective working relationships with staff in other agenciesReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the context of working in partnership.
- Develop effective working relationships with staff in other agencies
- Sustain effective working relationships.
Enable individuals to change their behaviour to improve their health and wellbeing while working as a Health TrainerReal unit · City and Guilds of London Institute
What you'll be able to do
- Encourage individuals to assess their behaviour
- Establish 1-1 relationships with clients
- Develop Personal Health Plans for individuals
- Support individuals to achieve their plan
- Support individuals to establish and maintain change
- Keep records of work in line with organisational procedures
Engage in personal development in health, social care or children’s and young people’s settingsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand what is required for competence in own work role
- Reflect on practice
- Evaluate own performance
- Agree a personal development plan
- Use learning opportunities and reflective practice to contribute to personal development
Establishing and developing relationships with communities while working as a Health TrainerReal unit · City and Guilds of London Institute
What you'll be able to do
- Make contact with communities, organisations and groups
- Collect accurate information on communities, organisations and groups
- Develop working relationships with communities
First Aid EssentialsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the role and responsibilities of a first aider
- Assess an incident
- Manage an unresponsive casualty who is breathing normally
- Manage an unresponsive casualty who is not breathing normally
- Recognise and assist a casualty who is chocking
- Manage a casualty with external bleeding
- Manage a casualty who is in shock
- Manage a casualty with a minor injury
Give customers a positive impression of yourself and your organisation.Real unit · City and Guilds of London Institute
What you'll be able to do
- Establish rapport with customers
- Respond appropriately to customers
- Communicate information to customers
- Understand how to give customers a positive impression of themselves and the organisation
Give presentations to groupsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to group presentations.
- Understand factors which contribute to effective group presentations.
- Plan a presentation to facilitate learning.
- Present information to a group.
Identify information requirements in a health contextReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to identifying data requirements in a health context
- Find and select data requirements in a health context
- Prepare resources to retrieve the agreed data and information
Influencing Others at WorkReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the value of networking
Interact with and support individuals using telecommunicationsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the legal and local requirements relating to the use of telecommunications when supporting individuals
- Use telecommunication technology
- Engage with individuals using telecommunications
- Identify and evaluate any risks or dangers for individuals during the interaction
- Terminate the interaction
Introduction to the role and responsibilities of a Health TrainerReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the role of a Health Trainer
- Understand legislation and policies related to the role of the Health Trainer
- Collect accurate information on clients
- Manage and organise own time effectively
- Improve own competence, knowledge and skills
Liaise between primary, secondary and community teamsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the relationships and tensions between primary, secondary and community teams
- Understand the needs of individuals receiving treatment
- Agree the needs of individuals with primary, secondary and community teams
- Enable effective communication between individuals and primary, secondary and community teams
Maintaining quality standards in the health sectorReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how to provide a quality service within legislation, policies and procedures
- Understand the importance of working with others to provide a quality service
- Monitor quality standards
- Understand the importance of prioritising own workload to reduce risks to quality
Make recommendations for the use of physical resources in a health settingReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how to make recommendations for the use of physical resources in a health setting
- Gather and interpret information to inform expenditure proposals, in line with organisational plans and objectives
- Present proposals for expenditure for physical resources to stakeholders
- Negotiate proposals for expenditure for physical resources with stakeholders
Manage own performance in a business environmentReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how to plan work and be accountable to others
- Understand how to behave in a way that supports effective working
- Plan and be responsible for own work, supported by others
- Behave in a way that supports effective working
Manage the availability of physical resources to meet service delivery needs in a health settingReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how to manage the availability and use of physical resources in a health setting
- Know factors which may have an effect on use of resources in a health setting
- Manage the availability and use of physical resources to meet service delivery needs
Monitor and solve customer service problemsReal unit · City and Guilds of London Institute
What you'll be able to do
- Solve immediate customer service problems
- Identify repeated customer service problems and options for solving them
- Take action to avoid the repetition of customer service problems
- Understand how to monitor and solve customer service problems
Monitor own work practice in health, social care or children’s and young people’s settingsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the importance of monitoring work practices
- Prepare to carry out monitoring activities
- Carry out monitoring activities
- Respond to the outcomes of monitoring activities
Perform first line calibration on clinical equipment to ensure it is fit for useReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice which impact on own role
- Understand the procedures involved in the calibration of equipment
- Run tests on equipment
- Conclude and report on tests on equipment
Plan and organise meetingsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the arrangements and actions required for planning and organising meetings
- Prepare for a meeting
- Support running a meeting
- How to follow up a meeting
Plan, allocate and monitor work of a teamReal unit · City and Guilds of London Institute
What you'll be able to do
- Produce a work plan for own area of responsibility.
- Allocate and agree responsibilities with team members.
- Monitor the progress and quality of work in own area of responsibility and provide feedback.
- Review and amend plans of work for own area of responsibility and communicate changes.
Prepare re-useable medical devices for sterilisationReal unit · City and Guilds of London Institute
What you'll be able to do
- Prepare the decontaminated equipment in the clean room.
- Identify standard precautions for infection prevention.
- Pack medical devices for sterilisation.
Prepare, conduct and report the results of a clinical coding auditReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to reporting on the results of a clinicial coding audit
- Prepare to carry out a clinical coding audit
- Carry out a clinical coding audit
- Record and present the results of a clinical coding audit
Prepare, load and operate decontamination equipmentReal unit · City and Guilds of London Institute
What you'll be able to do
- Apply the standard procedures for preparing, loading and operating decontamination equipment.
- Apply the correct process to be used for the items to be decontaminated.
- Follow the manufacturers and organisational guidelines when cleaning of equipment and instruments.
Principles of safeguarding and protection in health and social careReal unit · City and Guilds of London Institute
What you'll be able to do
- Recognise signs of abuse.
- Respond to suspected or alleged abuse.
- Understand the national and local context of safeguarding and protection from abuse.
- Understand ways to reduce the likelihood of abuse.
- Recognise and report unsafe practices.
Produce coded clinical data for external audit purposesReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to producing coded clinical data for an external audit
- Understand procedures involved in producing clinical data
- Prepare to produce coded clinical data
- Carry out the production of coded clinical data
- Complete the production procedure
Promote and implement health and safety in health and social careReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand own responsibilities, and the responsibilities of others, relating to health and safety
- Carry out own responsibilities for health and safety
- Understand procedures for responding to accidents and sudden illness
- Reduce the spread of infection
- Move and handle equipment and other objects safely
- Handle hazardous substances and materials
- Promote fire safety in the work setting
- Implement security measures in the work setting
- Manage stress
Promote communication in health, social care or children’s and young people’s settingsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand why effective communication is important in the work setting
- Meet the communication and language needs, wishes and preferences of individuals
- Overcome barriers to communication
- Apply principles and practices relating to confidentiality
Promote equality and inclusion in health, social care or children’s and young people’s settingsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the importance of diversity, equality and inclusion
- Work in an inclusive way
- Promote diversity, equality and inclusion
Promote person centred approaches in health and social careReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the application of person centred approaches in health and social care
- Work in a person-centred way
- Establish consent when providing care or support
- Implement and promote active participation
- Support the individual’s right to make choices
- Promote individuals well-being
- Understand the role of risk assessment in enabling a person centred approach
Service improvement in the health sectorReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how to evaluate own work and that of others to identify potential improvements
- Understand how to make constructive suggestions about how services can be improved
- Understand how to discuss and agree improvements with others
- Understand how to make agreed improvements to own work and how to support others to make changes
Sort used equipment and dispose of wasteReal unit · City and Guilds of London Institute
What you'll be able to do
- Handle returned re-useable medical devices.
- Dispose of waste, applying standard precautions and health and safety measures.
- Complete records according to organisational requirements to include tracking and traceability.
Support individuals to access and use services and facilitiesReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand factors that influence individuals’ access to services and facilities
- Support individuals to select services and facilities
- Support individuals to access and use services and facilities
- Support individuals’ to review their access to and use of services and facilities
Support individuals to develop and run support groupsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the role of support groups
- Support individuals to assess the need for additional support groups
- Support individuals to develop their own support groups
- Support individuals to run support groups
- Support individuals to evaluate support groups
Support the development of community partnershipsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the role of community partnerships
- Identify where community partnerships could inform and support practice
- Bring people together to set up community partnerships
- Support the setting up of community partnerships
- Contribute to the running of community partnerships
- Contribute to the review of community partnerships
The principles of Infection Prevention and ControlReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand roles and responsibilities in the prevention and control of infections
- Understand legislation and policies relating to prevention and control of infections
- Understand systems and procedures relating to the prevention and control of infections
- Understand the importance of risk assessment in relation to the prevention and control of infections
- Understand the importance of using Personal Protective Equipment (PPE) in the prevention and control of infections
- Understand the importance of good personal hygiene in the prevention and control of infections
The role of the health and social care workerReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand working relationships in health and social care.
- Work in ways that are agreed with the employer.
- Work in partnership with others.
Understand how to monitor the decontamination processReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how to monitor the decontamination process.
- Understand the requirements and responsibilities for the decontamination process of medical devices.
Understand mental health problemsReal unit · City and Guilds of London Institute
What you'll be able to do
- Know the main forms of mental ill health
- Know the impact of mental ill health on individuals and others in their social network
Understand mental well-being and mental health promotionReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the different views on the nature of mental well-being and mental health and the factors that may influence both across the life span
- Implement an effective strategy for promoting mental well-being and mental health with individuals and groups
Understand the process and experience of dementiaReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the neurology of dementia.
- Understand the impact of recognition and diagnosis of dementia.
- Understand how dementia care must be underpinned by a person centred approach.
Work in partnership with families to support individualsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand partnership working with families
- Establish and maintain positive relationships with families
- Plan shared approaches to the care and support of individuals with families
- Work with families to access support in their role as carers
- Exchange and record information about partnership work with families
- Contribute to reviewing partnership work with families
- Provide feedback about support for families
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 3 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Analyse and present health related data and informationAssist others to plan presentationsCarry out sterilisation and product release of re-useable medical devicesCarry out transactions in a health facilityCauses and Spread of InfectionCleaning, Decontamination and Waste ManagementCollate and communicate health information to individualsCollection of used equipment
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
City & Guilds Level 3 Diploma in Healthcare Support Services
- Co-ordinate the care of individuals with long term conditions
- Co-ordinate the implementation and delivery of treatment plans
- Co-ordinate, monitor and review service responses to meet individuals’ needs and circumstances
- Collate and communicate health information to individuals
- Control the use of physical resources
- Coordinate further assessments and investigations of an individual prior to initiation of an intervention
- Coordinate the progress of individuals through care pathways
- Deal with Disruptive Behaviour
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
Co-ordinate the care of individuals with long term conditionsCo-ordinate the implementation and delivery of treatment plansCo-ordinate, monitor and review service responses to meet individuals’ needs and circumstancesCollate and communicate health information to individualsControl the use of physical resourcesCoordinate further assessments and investigations of an individual prior to initiation of an interventionCoordinate the progress of individuals through care pathwaysDeal with Disruptive BehaviourDeal with financial transactions within a health facilityDecontaminate individuals affected by a chemical, biological, radiological or nuclear incidentDevelop joint operational policies and care pathwaysEnable other individuals to reflect on their own values, priorities, interests and effectivenessEnable the Patient to Optimise Pre-Transplant HealthManage and support the progress of individuals through patient pathwaysManage, analyse, interpret and communicate information, knowledge and statistics about health and wellbeingManage, analyse, interpret and communicate information, knowledge and statistics about needs and outcomes of health and wellbeingMonitor your own work practicesPromote effective communication and relationships with people who are troubled or distressed+6 more
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
One-to-one, on your real workNo lectures, no past-papers. Every unit is practised on the actual tasks your job throws at you, a tutor beside you, not a video in front of you.
Taught to the top, not the testMost courses stop at remembering. Your companion keeps climbing: analysing, judging, creating. That’s the part a machine can’t do for you.
Credits you keep, a map that continuesEvery unit is regulated and yours for good. The day you finish, Zavmo already knows the next role your new credits open.
Applied to your own work
How the thinking builds
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for City & Guilds Level 3 Diploma in Healthcare Support Services
59 units in this credential, in the order it lists them, awarded by City and Guilds of London Institute.
- Analyse and present health related data and information
- Assist others to plan presentations
- Carry out sterilisation and product release of re-useable medical devices
- Carry out transactions in a health facility
- Causes and Spread of Infection
- Cleaning, Decontamination and Waste Management
and 53 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
Why this matters: AI can already remember and understand for you. What it can’t do is
take your real problem and judge the right call. So the only learning worth paying
for is the learning that takes you to the top. That’s exactly what a tutor doing it with
you, on your real work, is for.
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.