Excellence, Achievement & Learning Limited · RQF Level 5
EAL Level 5 NVQ Diploma in Management
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 5
- Total credits38
- Guided learning200 hours
- Units in this qualification21
Awarded by Excellence, Achievement & Learning Limited · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units Excellence, Achievement & Learning Limited registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Conduct a quality auditReal unit · Excellence, Achievement & Learning Limited
What you'll be able to do
- Understand quality management.
- Prepare to carry out a quality audit.
- Carry out a quality audit.
- Communicate results of a quality audit.
- Monitor corrective action and maintain records.
Develop a customer-focused organisationReal unit · Excellence, Achievement & Learning Limited
What you'll be able to do
- Develop and communicate a vision for customer-based values in own organisation.
- Develop success criteria and maintain a customer focus across an organisation.
- Monitor customer focus and identify areas for improvement across own organisation.
Develop and implement marketing plansReal unit · Excellence, Achievement & Learning Limited
What you'll be able to do
- Identify and prioritise marketing objectives for own area of responsibility within an organisation.
- Produce a marketing strategy relevant to own area of responsibility.
- Produce and implement a marketing plan for own area of responsibility.
- Monitor and evaluate the effectiveness of the marketing plan in own area of responsibility.
Developing collaborative relationships with other organisationsReal unit · Excellence, Achievement & Learning Limited
What you'll be able to do
- Identify potential collabourative opportunities with other organisations.
- Agree the strategic aims and objectives of collabouration.
- Agree methods and expected outcomes of collabouration.
- Instigate and sustain a collabourative relationship with another organisation.
- Review and evaluate the collabouration with another organisation.
Establish risk management processes for an organisationReal unit · Excellence, Achievement & Learning Limited
What you'll be able to do
- Understand risk management within own area of responsibility.
- Establish a risk management process for an organisation.
- Allocate resources to enable risk management activities to take place.
- Communicate risk management processes across an organisation.
Examine staff turnover issues in own area of responsibilityReal unit · Excellence, Achievement & Learning Limited
What you'll be able to do
- Examine the reasons for, and impact of, staff turnover whilst maintaining confidentiality in own area of responsibility.
- Compare staff turnover rates across organisations.
- Understand how to turn unexpected staffing turnover into opportunities rather than threats.
Inform strategic decision-makingReal unit · Excellence, Achievement & Learning Limited
What you'll be able to do
- Understand an organisation’s environment to inform strategic decision-making.
- Evaluate the current strategic direction of an organisation.
- Use information to inform strategic decision-making.
Lead innovation within an organisationReal unit · Excellence, Achievement & Learning Limited
What you'll be able to do
- Analyse an organisation’s current approach to innovation practice.
- Design an innovation process for an organisation and demonstrate its implications for long-term success.
- Support others in implementing innovative ideas.
- Review and improve the performance of the innovation process.
- Provide recognition for the innovative success.
Manage a budget for own area or activity of workReal unit · Excellence, Achievement & Learning Limited
What you'll be able to do
- Prepare a budget for own area of responsibility.
- Manage a budget.
- Review budget management performance.
Manage a programme of complementary projectsReal unit · Excellence, Achievement & Learning Limited
What you'll be able to do
- Understand principles, processes, tools and techniques of programme management.
- Develop a programme plan.
- Communicate programme aims and plans to project managers.
- Monitor project and programme progress.
- Evaluate a programme.
Manage health and safety across an organisationReal unit · Excellence, Achievement & Learning Limited
What you'll be able to do
- Understand an organisation’s responsibilities and liabilities in relation to health and safety.
- Promote health and safety across an organisation.
- Ensure that health and safety requirements are met across an organisation.
- Monitor, review and report on health and safety policy and practices.
Manage product development and marketingReal unit · Excellence, Achievement & Learning Limited
What you'll be able to do
- Assess whether existing products or services meet the needs of existing and potential customers within own organisation.
- Identify and implement potential opportunities to meet customer requirements within own organisation.
- Co-ordinate the marketing and development of own products or services.
- Monitor demand for own products or services and adjust marketing activities accordingly.
Manage risk in own area of responsibilityReal unit · Excellence, Achievement & Learning Limited
What you'll be able to do
- Undertake a risk evaluation for current and planned activities within own area of responsibility.
- Minimise the impact and likelihood of potential risks occurring in own area of responsibility.
- Communicate identified risks.
Monitor and review business processesReal unit · Excellence, Achievement & Learning Limited
What you'll be able to do
- Monitor business processes in own area of responsibility.
- Review and improve business processes in own area of responsibility.
Outsource organisational processesReal unit · Excellence, Achievement & Learning Limited
What you'll be able to do
- Identify non-core processes within an organisation.
- Evaluate the implications of outsourcing non-core processes.
- Select a vendor to outsource non-core processes to.
- Outsource non-core processes.
- Monitor and review the outsourcing of non-core processes.
Plan and manage a projectReal unit · Excellence, Achievement & Learning Limited
What you'll be able to do
- Understand the principles, processes, tools and techniques of project management.
- Agree the scope and objectives of a project.
- Identify the budget in order to develop a project plan.
- Implement a project plan.
- Manage a project to its conclusion.
Plan change in own area of responsibilityReal unit · Excellence, Achievement & Learning Limited
What you'll be able to do
- Understand how to plan change.
- Develop plans for change in own area of responsibility.
- Develop systems for monitoring and assessing progress.
- Evaluate barriers and determine ways to overcome resistance to planned change.
- Develop a communication strategy to facilitate the process for change.
Promote equality of opportunity, diversity and inclusion across an organisationReal unit · Excellence, Achievement & Learning Limited
What you'll be able to do
- Understand the benefits of an inclusive and diverse workforce.
- Understand organisation’s responsibilities under equality legislation and relevant codes of practice.
- Benchmark equality, diversity and inclusion.
- Communicate equality, diversity and inclusion policy and procedures.
- Review effectiveness of equality, diversity and inclusion issues.
Promote the use of technology within an organisationReal unit · Excellence, Achievement & Learning Limited
What you'll be able to do
- Develop a strategy to promote the use of technology, in line with organisational values and customer needs.
- Implement a strategy for promoting technology across an organisation.
- Monitor and review the impact of an organisation’s technology strategy, in line with best practice.
Recruit staff in own area of responsibilityReal unit · Excellence, Achievement & Learning Limited
What you'll be able to do
- Review human resource requirements to meet business objectives in own area of responsibility.
- Understand the importance of ensuring that recruitment and selection processes meet legal, regulatory, ethical and social requirements.
- Participate in the recruitment and selection process.
- Evaluate the recruitment and selection process and identify improvements for the future.
Work productively with colleagues and stakeholdersReal unit · Excellence, Achievement & Learning Limited
What you'll be able to do
- Provide colleagues and stakeholders with information.
- Consult with colleagues and stakeholders in relation to decisions or activities.
- Understand the importance of fulfilling agreements and honouring commitments made to colleagues and stakeholders.
- Understand how to manage potential conflicts of interest.
- Understand how to be able to monitor working relationships.
- Review and improve the effectiveness of working relationships..
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 5 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Commission and Oversee Outsourced Policy Evaluation
- Develop a Customer-Focused Organisation
- Develop and implement a plan for the outsourcing of services or works
- Develop risk management policies and procedures
- Ensure an effective organisational approach to health and safety
- Establish risk appetite and policy for a financial services organisation
- Establish risk protocols for a financial services organisation
- Lead innovation and new ways of working to achieve outcomes
Where this can lead
Outsourcing Manager
Your career path here isn't set in stone. We're keen to help you grow in the direction that best suits your strengths and ambitions. Whether you want to lead people, become a deep technical expert, or move into a broader operational role, the experience you gain as an Outsourcing Manager is a fantastic foundation.
See the whole journey →Showing 6 roles, drawn from 442 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for EAL Level 5 NVQ Diploma in Management
21 units in this credential, in the order it lists them, awarded by Excellence, Achievement & Learning Limited.
- Conduct a quality audit
- Develop a customer-focused organisation
- Develop and implement marketing plans
- Developing collaborative relationships with other organisations
- Establish risk management processes for an organisation
- Examine staff turnover issues in own area of responsibility
and 15 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.