City and Guilds of London Institute · RQF Level 3
City & Guilds Level 3 NVQ Diploma in Gambling Operations (QCF)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 3
- Total credits37
- Guided learning120 hours
- Units in this qualification21
Awarded by City and Guilds of London Institute · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units City and Guilds of London Institute registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Analyse and report on gaming machine dataReal unit · City and Guilds of London Institute
What you'll be able to do
- Analyse and report on gaming machine data in accordance with the organisation’s procedures and legislative requirements
- Understand how to analyse and report on gaming machine data in accordance with the organisation’s procedures and legislative requirements
Collect and record gaming machine takingsReal unit · City and Guilds of London Institute
What you'll be able to do
- Collect and record gaming machine takings in accordance with the organisation’s procedures
- Know how collect and record gaming machine takings
Contribute to the production of promotional and interpretative mediaReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand principles underpinning the development and use of promotional and interpretative media
- Assist with planning, delivery and siting of interpretative media
- Assist with planning, delivery and siting of interpretative media
- Develop and evaluate interpretative media
- Contribute to the development and evaluation of interpretative media
Ensure compliance of the business with legal requirements for gamblingReal unit · City and Guilds of London Institute
What you'll be able to do
- Ensure compliance of the business with legal requirements for gambling in line with the organisation’s procedures
- Understand how to ensure compliance of the business with legal requirements for gambling in line with the organisation’s procedures
Ensure food safety practices are followed in the preparation and serving of food and drinkReal unit · City and Guilds of London Institute
What you'll be able to do
- Ensure food safety practices are followed in the preparation and serving of food and drink
- Understand how to ensure food safety practices are followed in the preparation and serving of food and drink
Keep up to date with the available gambling opportunities and associated legislationReal unit · City and Guilds of London Institute
What you'll be able to do
- Source, obtain and share information on available gambling opportunities and associated legislation
- Understand how to keep up to date with available gambling opportunities and associated legislation
Maintain the health, hygiene, safety and security of the working environmentReal unit · City and Guilds of London Institute
What you'll be able to do
- Maintain the health, hygiene, safety and security of the working environment
- Understand the importance of maintaining the health, hygiene, safety and security of the working environment
- Understand how to maintain the health, hygiene, safety and security of the working environment
Manage own professional development within an organisationReal unit · City and Guilds of London Institute
What you'll be able to do
- Assess own career goals and personal development.
- Set personal work objectives.
- Produce a personal development plan.
- Implement and monitor own personal development plan.
Monitor and solve customer service problemsReal unit · City and Guilds of London Institute
What you'll be able to do
- Solve immediate customer service problems
- Identify repeated customer service problems and options for solving them
- Take action to avoid the repetition of customer service problems
- Understand how to monitor and solve customer service problems
Monitor gambling activitiesReal unit · City and Guilds of London Institute
What you'll be able to do
- Monitor gambling activities in accordance with the organisation’s procedures
- Understand how to monitor gambling activities
Plan, monitor and adjust staffing levels and schedules in a licensed gambling venueReal unit · City and Guilds of London Institute
What you'll be able to do
- Plan staffing levels and prepare work schedules for a team in a licenced gambling venue
- Monitor staffing levels and schedules against the work targets of a team in a licenced gambling venue
- Understand how to plan staffing levels and prepare work schedules for a team in a licenced gambling venue
- Understand how to monitor staffing levels and schedules against the work targets of a team in a licencedgambling venue
Promote additional services or products to customersReal unit · City and Guilds of London Institute
What you'll be able to do
- Identify additional services or products that are available
- Inform customers about additional services or products
- Gain customer commitment to using additional services or products
- Understand how to promote additional services or products to customers
Protect children and vulnerable people from gambling related harmReal unit · City and Guilds of London Institute
What you'll be able to do
- Protect children and vulnerable people from gambling related harm in accordance with relevant Codes of Practice, legislative requirements and the organisation’s policies and procedures
- Know how protect children and vulnerable people from gambling related harm in accordance with relevant Codes of Practice, legislative requirements and the organisation’s policies and procedures
Provide leadership and direction for own area of responsibilityReal unit · City and Guilds of London Institute
What you'll be able to do
- Lead in own area of responsibility.
- Provide direction and set objectives in own area of responsibility.
- Communicate the direction for own area of responsibility and collect feedback to inform improvement.
- Assess own leadership performance.
Receive and store goods and materials in a licensed gambling venueReal unit · City and Guilds of London Institute
What you'll be able to do
- Receive goods and materials in a licenced gambling venue in accordance with the organisation’s procedures and legislative requirements
- Store goods and materials in a licenced gambling venue in accordance with the organisation’s procedures and legislative requirements
- Receive goods and materials in a licenced gambling venue
- Store goods and materials in a licenced gambling venue
Reconcile gaming machine takings and recorded informationReal unit · City and Guilds of London Institute
What you'll be able to do
- Reconcile gaming machine takings and recorded information, securely and in accordance with the organisation’s procedures
- Reconcile gaming machine takings and recorded information
Recruit staff in own area of responsibilityReal unit · City and Guilds of London Institute
What you'll be able to do
- Review human resource requirements to meet business objectives in own area of responsibility.
- Understand the importance of ensuring that recruitment and selection processes meet legal, regulatory, ethical and social requirements.
- Participate in the recruitment and selection process.
- Evaluate the recruitment and selection process and identify improvements for the future.
Settle BetsReal unit · City and Guilds of London Institute
What you'll be able to do
- Settle bets
- Settle bets
Supervise the operation of games within a casino environmentReal unit · City and Guilds of London Institute
What you'll be able to do
- Supervise the operation of games within a casino environment in accordance with gambling regulations and the organisation’s procedures
- Deal with and communicate with customers when supervising the operation of games within a casino environment in accordance with gambling regulations and the organisation’s procedures
- Supervise the operation of the game within a casino environment in accordance with gambling regulations and the organisation’s procedures
- Deal with and communicate with customers when supervising the operation of the game within a
Support learning and development within own area of responsibilityReal unit · City and Guilds of London Institute
What you'll be able to do
- Identify the learning needs of colleagues in own area of responsibility.
- Understand how to develop a learning environment in own area of responsibility.
- Support colleagues in learning and its application.
- Evaluate learning outcomes and future learning and development of colleagues.
Work with others to improve customer serviceReal unit · City and Guilds of London Institute
What you'll be able to do
- Improve customer service by working with others
- Monitor their own performance when improving customer service
- Monitor team performance when improving customer service
- Understand how to work with others to improve customer service
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 3 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Analyse and report on gaming machine data
- Collect and Record Gaming Machine Takings
- Contribute to the production of promotional and interpretative media
- Ensure adequate resources to operate the game within a casino environment
- Ensure compliance of the business with legal requirements for gambling
- Facilitate the operation of the game within a casino environment
- Install and set up gaming machines
- Keep up to date with the available gambling opportunities and associated legislation
Where this can lead
Gaming Compliance Analyst
Your journey starts here, but where it goes is really up to you. We're committed to giving you the tools, training, and opportunities to build a truly impactful career in compliance, whether you want to become a manager, a deep technical specialist, or even explore other regulated sectors.
See the whole journey →Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for City & Guilds Level 3 NVQ Diploma in Gambling Operations (QCF)
21 units in this credential, in the order it lists them, awarded by City and Guilds of London Institute.
- Analyse and report on gaming machine data
- Collect and record gaming machine takings
- Contribute to the production of promotional and interpretative media
- Ensure compliance of the business with legal requirements for gambling
- Ensure food safety practices are followed in the preparation and serving of food and drink
- Keep up to date with the available gambling opportunities and associated legislation
and 15 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.