City and Guilds of London Institute · RQF Level 3
City & Guilds Level 3 Diploma in Traffic Management (QCF)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 3
- Total credits42
- Guided learning120 hours
- Units in this qualification24
Awarded by City and Guilds of London Institute · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units City and Guilds of London Institute registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Contribute to enhancing safety and minimising risks in the workplace and on the networkReal unit · City and Guilds of London Institute
What you'll be able to do
- Know and understand legal and organisational requirements relating to health and safety.
- Know and understand the hazards and risks associated with traffic management
- Respond to risks and hazards and risks on the network
- Respond to risks and hazards in the workplace.
- Know and understand how to promote road safety
Contribute to the handling of incidents on the road networkReal unit · City and Guilds of London Institute
What you'll be able to do
- Know and understand legal and organisational requirements for handling incidents on the road network
- Obtain, disseminate and use information required to handle incidents on the road network
Control tunnel systems and equipment on the road networkReal unit · City and Guilds of London Institute
What you'll be able to do
- Know the purpose and features of tunnel systems available for the safe operation of tunnels within their organisations area.
- Operate tunnel systems and equipment
Develop working relationships with colleaguesReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the benefits of working with colleagues.
- Establish working relationships with colleagues
- Act in a professional and respectful manner when working with colleagues.
- Communicate with colleagues.
- Identify potential work-related difficulties and explore solutions.
Equality and diversityReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the key features of a culture which promotes equality and values diversity
- Understand the importance of the promotion of equality and valuing of diversity for effective work in the sector
- Understand and demonstrate behaviour appropriate to the promotion of equality and valuing of diversity
- Understand how to actively help others in the promotion of equality and valuing of diversity
- Understand how to review own contribution to promoting equality and valuing diversity
Escort Vehicles to a place of safety on the road networkReal unit · City and Guilds of London Institute
What you'll be able to do
- Know and Understand the relevant legislation, policies and procedures for escorting vehicles.
- Plan the route and confirm their own role in the escort.
- Escort vehicles safely
Establish and address requirements of callers on the road networkReal unit · City and Guilds of London Institute
What you'll be able to do
- Know and understand organisational procedures for responding to callers on the road network
- Know and understand how to address the requirements of callers on the road network
- Deal with the requirements of callers on the road network
Establish positive telephone relationshipsReal unit · City and Guilds of London Institute
What you'll be able to do
- Know and Understand the organisation’s operational procedures for addressing the needs of callers
- Establish positive caller relations
- Maintain control of calls
Implement tunnel emergency procedures on the road networkReal unit · City and Guilds of London Institute
What you'll be able to do
- Know and understand the the requirements for dealing with incidents within and on the approach to a tunnel
- Understand the risks and hazards associated with the use of systems and equipment within a tunnel or on the immediate approach road to the tunnel during emergencies
- Respond to incidents or events that may escalate to a significant incident unless properly managed
- Return to normal operations at the end of an emergency
Liaise with the media regarding operational traffic managementReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand organisational procedures relating to liaison with the media
- Make best use of the media
- Liaise with the media regarding operational traffic management issues
Maintain and develop your own knowledge, skills and competenceReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the principles that underpin maintaining and developing own knowledge, skills and competence
- Maintain and develop own knowledge, skills and competence
Manage traffic on inter urban roads using traffic management technologyReal unit · City and Guilds of London Institute
What you'll be able to do
- Know and understand the organisation’s traffic management information systems in relation to planned and unplanned incidents.
- Use automatic and manual traffic signal systems in the management of traffic flow
- Use traffic management technology to inform and assist road users in the event of incidents or events on the road network.
- Use CCTV systems to monitor traffic flow
Manage urban traffic by controlling traffic signalsReal unit · City and Guilds of London Institute
What you'll be able to do
- Know and understand how to monitor the road network
- Monitor efficiency of traffic signal systems
- Respond to incidents and events occurring on the road network
- Accurately log any actions taken following the implementation of traffic procedures or signal plans
Monitor and respond to meteorological information on the road networkReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the interpretation of weather information in the management of road networks.
- Monitor road and weather conditions
- Procure the necessary resources to deal with adverse weather conditions
Monitor the road network using CCTV systems and equipmentReal unit · City and Guilds of London Institute
What you'll be able to do
- Know and understand the legislation, organisational policies and procedures for the use of CCTV to monitor the road network.
- Understand the operational uses and capabilities of the organisation’s CCTV
- Monitor and respond to incidents on the road network.
Patrol tunnels in official vehicles on the road networkReal unit · City and Guilds of London Institute
What you'll be able to do
- Know and understand the requirements for patrolling tunnel(s) and responding to incidents
- Carry out patrol operations in official vehicles
Prepare and drive official vehicles on the road networkReal unit · City and Guilds of London Institute
What you'll be able to do
- Know and Understand relevant legal and organisational requirements for preparing and driving vehicles on the road network
- Carry out a Pre-use Inspection of a vehicle according to procedures
- Drive an official vehicle safely and within relevant jurisdictions
Preparing for the Coaching RoleReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand own role and responsibilities in relation to coaching
- Understand ways to identify individual coaching needs
- Understand key techniques to establish and maintain an effective coaching relationship
- Understand how to review progress
- Understand how to evaluate the effectiveness of own practice
Remove vehicles and obstructions from the road networkReal unit · City and Guilds of London Institute
What you'll be able to do
- Know and Understand the legal and organisational requirements relating to removal of vehicles and obstructions from the network.
- Identify and implement the safest method for removing vehicles and obstacles from the network.
- Use the vehicle and equipment correctly to implement the removal of vehicles and obstructions.
Respond to Traffic Management Incidents – Bronze CommandReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the legal and organisational requirements of taking the role of Bronze Command at incidents on the road network
- Manage an incident, on the road network, in the role of Bronze Command.
Respond to and provide support at incidents on the road networkReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the legal and organisational requirements responding to and supporting incidents on the network
- Respond to an incident.
- Attend and manage an incident
- Provide support to road users on the network
Support customer service improvementsReal unit · City and Guilds of London Institute
What you'll be able to do
- Use feedback to identify potential customer service improvements
- Implement changes in customer service
- Assist with the evaluation of changes in customer service
- Know and understand how to support customer service improvements
Use Emergency Traffic Management in addressing incidents on the road networkReal unit · City and Guilds of London Institute
What you'll be able to do
- Know and Understand the legal and organisational requirements relating to implementing and removing ETM.
- Implement ETM
- Use the vehicle and equipment to implement and remove ETM.
Use Information Technology to support effective traffic managementReal unit · City and Guilds of London Institute
What you'll be able to do
- Know and understand legal and organisational requirements relating to the IT systems used in road management
- Use the IT systems involved in road traffic management
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 3 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Complete documents for removal of vehicles
- Contribute to developing and maintaining positive caller relationships
- Contribute to health and safety in the Tram and Tramway environment
- Contribute to the Handling of Incidents on the Road Network
- Control Tunnel Safety Systems
- Develop a culture and systems that promote equality and value diversity
- Driving the vehicle on public roads
- Escort Aircraft
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your own work
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for City & Guilds Level 3 Diploma in Traffic Management (QCF)
24 units in this credential, in the order it lists them, awarded by City and Guilds of London Institute.
- Contribute to enhancing safety and minimising risks in the workplace and on the network
- Contribute to the handling of incidents on the road network
- Control tunnel systems and equipment on the road network
- Develop working relationships with colleagues
- Equality and diversity
- Escort Vehicles to a place of safety on the road network
and 18 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.