NCFE · RQF Level 2
NCFE Level 2 Certificate in Cleaning and Support Services Skills
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 2
- Total credits18
- Guided learning129 hours
- Units in this qualification21
Awarded by NCFE · on the Ofqual register
Start here
See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units NCFE registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Carry out maintenance and minor repairsReal unit · NCFE
What you'll be able to do
- Understand how to prepare to carry out maintenance and minor repairs
- Understand how to carry out maintenance and minor repairs
- Prepare to carry out maintenance and minor repairs
- Carry out maintenance and minor repairs
Clean and maintain external surfaces and areasReal unit · NCFE
What you'll be able to do
- Understand how to prepare to clean and maintain external surfaces and areas
- Understand how to clean and maintain external surfaces and areas
- Complete the cleaning activity
- Prepare to clean and maintain external surfaces and areas
- Clean and maintain external surfaces and areas
- Complete the cleaning process
Clean and maintain internal surfaces and areasReal unit · NCFE
What you'll be able to do
- Understand how to prepare to clean and maintain internal surfaces and areas
- Understand how to clean and maintain internal surfaces
- Complete the cleaning activity
- Prepare to clean and maintain internal surfaces and areas
- Clean and maintain internal surfaces
- Complete the cleaning process
Clean and maintain soft floors and furnishingsReal unit · NCFE
What you'll be able to do
- Understand how to prepare to clean soft floors and furnishings
- Understand how to maintain soft floors and furnishings
- Prepare to maintain soft floors and furnishings
- Maintain soft floors and furnishings
Clean confined spacesReal unit · NCFE
What you'll be able to do
- Understand how to conduct cleaning in a confined space
- Understand how to follow organisational requirements for cleaning the confined space
- Conduct cleaning in a confined space
- Follow organisational requirements for cleaning the confined space
Clean food areasReal unit · NCFE
What you'll be able to do
- Understand how to prepare to clean food areas
- Understand how to identify signs of pest infestation
- Understand how to clean food areas
- Understand how to clean food production equipment
- Understand how to complete cleaning of food areas
- Clean food areas
- Clean food production equipment
- Complete cleaning of food areas
Clean glazed surfaces and facadesReal unit · NCFE
What you'll be able to do
- Understand how to clean glazed surfaces and façades
- Understand how to finish cleaning glazed surfaces and façades, and reinstate the work area
- Clean glazed surfaces and façades
- Finish cleaning of glazed surfaces and façades, and reinstate the work area
Clean high risk areasReal unit · NCFE
What you'll be able to do
- Understand how to prevent the spread of infection and contamination in a high risk area
- Understand the procedures to follow before cleaning high risk areas
- Understand how to carry out cleaning in high risk areas
- Understand the procedures to follow after cleaning high risk areas
- Follow procedures to prevent the spread of infection and contamination in a high risk area
- Follow the procedures for cleaning high risk areas
- Conduct cleaning in high risk areas
- Follow the correct procedures after the cleaning
Clean washrooms and replenish suppliesReal unit · NCFE
What you'll be able to do
- Prepare for cleaning washrooms
- Carry out cleaning of washrooms
- Replenish supplies and reinstate the work area
- Prepare to clean washrooms
- Clean washrooms
- Replenish supplies and reinstate the work area
Clean, maintain and protect semi-hard and hard floorsReal unit · NCFE
What you'll be able to do
- Understand how to prepare to clean semi-hard and hard floors
- Understand how to clean semi-hard and hard floors
- Understand how to treat semi-hard and hard floors
- Understand how to protect hard floors
- Prepare to clean semi-hard and hard floors
- Clean semi-hard and hard floors
- Protect hard floors
Communicate effectively in the workplaceReal unit · NCFE
What you'll be able to do
- Understand how to communicate with others in the workplace
- Understand how to record and pass on information
- Communicate with others in the workplace
- Record and pass on information
Deal with non-routine wasteReal unit · NCFE
What you'll be able to do
- Understand how to handle and label non-routine waste
- Understand how to handle suspicious items
- Understand how to transfer non-routine waste and deal with containers
- Handle and label non-routine waste safely
- Transfer non-routine waste and deal with containers
Deal with routine wasteReal unit · NCFE
What you'll be able to do
- Understand how to handle routine waste
- Understand how to handle hazardous and suspicious items
- Understand how to deal with waste containers
- Handle routine waste safely
- Deal with waste containers
Deep clean equipment and surfacesReal unit · NCFE
What you'll be able to do
- Understand how to prepare for deep clean equipment and surfaces
- Understand how to deep clean equipment and surfaces
- Understand how to restore the deep clean area
- Prepare to deep clean equipment and surfaces
- Undertake deep cleaning of equipment and surfaces
- Restore the work area for use
Develop yourself in the job roleReal unit · NCFE
What you'll be able to do
- Develop him/her self in the job
- Develop him/her self in the job
Perform street cleansing manuallyReal unit · NCFE
What you'll be able to do
- Understand how to remove litter, detritus and debris from grounds
- Understand how to maintain waste
- Remove litter, detritus and debris from grounds
- Maintain waste collection points
Perform street cleansing mechanicallyReal unit · NCFE
What you'll be able to do
- Understand how to remove litter, detritus and debris
- Understand how to operate vehicles, equipment and machinery
- Understand how to deal with collected waste
- Clean and store vehicles, equipment and machinery
- Remove litter and detritus
- Deal with collected waste
- Clean and store vehicles, equipment and machinery
Reduce risks to health and safety in the workplaceReal unit · NCFE
What you'll be able to do
- Know about their organisation’s health and safety procedures
- Identify the hazards in the workplace
- Evaluate risks in the workplace
- Identify the hazards and risks in the workplace
- Reduce the risks to health and safety in the workplace
Work individually and follow reporting procedures in a cleaning environmentReal unit · NCFE
What you'll be able to do
- Ensure own safety when working individually when cleaning
- Know expected standards of behaviour in the workplace
- Carry out work individually
- Follow procedures when working individually
- Ensure own safety when working individually when cleaning
- Carry out work individually
Work safely at heightsReal unit · NCFE
What you'll be able to do
- Understand how to work safely at heights
- Work safely at heights
Work with others and follow reporting proceduresReal unit · NCFE
What you'll be able to do
- Know the organisational requirements before starting work
- Work as part of a team
- Resolve difficult situations and who to report them to
- Work as part of a team
- Record and report any incidents or disagreements
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Carry out cleaning work outside
- Carry out maintenance and minor repairs
- Clean and maintain cleanliness of confined spaces
- Clean and maintain internal surfaces and areas
- Clean food premises
- Clean soft floors, carpets and furnishings
- Communicate effectively in the workplace
- Deep clean equipment and surfaces
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your own work
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for NCFE Level 2 Certificate in Cleaning and Support Services Skills
21 units in this credential, in the order it lists them, awarded by NCFE.
- Carry out maintenance and minor repairs
- Clean and maintain external surfaces and areas
- Clean and maintain internal surfaces and areas
- Clean and maintain soft floors and furnishings
- Clean confined spaces
- Clean food areas
and 15 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.