Pearson EDI · RQF Level 1
Pearson EDI Level 1 NVQ Certificate in Accommodation Services (QCF)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 1
- Total credits18
- Guided learning62 hours
- Units in this qualification18
Awarded by Pearson EDI · on the Ofqual register
Start here
See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units Pearson EDI registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Assist in handling mailReal unit · Pearson EDI
What you'll be able to do
- Receive, distribute and collect mail or packages to meet organisational procedures
- Identify and refer problems
- Assist with receiving, distributing and collecting mail or packages
Clean Windows from the InsideReal unit · Pearson EDI
What you'll be able to do
- Prepare to clean windows from inside
- Prepare to clean windows from inside
- Clean the inside surface of windows
- Clean the inside surface of windows
Collect Linen and Make BedsReal unit · Pearson EDI
What you'll be able to do
- Collect clean linen and bed coverings
- Understand how to collect clean linen and bed coverings
- Strip and make beds
- Strip and make beds
Collect and Deliver Items for Customers and StaffReal unit · Pearson EDI
What you'll be able to do
- Collect and deliver items for customers and staff
- Collect items for customers and staff
Communicate in a business environmentReal unit · Pearson EDI
What you'll be able to do
- Know the purpose of planning communication
- Understand how to communicate in writing
- Communicate verbally
- Understand the purpose of feedback in developing communication skills
- Plan communication
- Communicate in writing
- Communicate verbally
- Identify and agree ways of developing communication skills
Help to Clean and Maintain Furnished AreasReal unit · Pearson EDI
What you'll be able to do
- Clean surfaces, furnishings, fixtures and fittings
- Understand how to clean surfaces, furnishings, fixtures and fittings
- Clean floors and floor coverings
- Understand how to clean floors and floor coverings
- Service furnished areas
- Understand how to service furnished areas
Maintain and deal with paymentsReal unit · Pearson EDI
What you'll be able to do
- Maintain and deal with payments
- Know how maintain and deal with payments
Maintain customer careReal unit · Pearson EDI
What you'll be able to do
- Deal with customers
- Understand how to deal with customers
- Deal with customers’ problems
- Understand how to deal with customers’ problems
Maintenance of a safe, hygienic and secure working environmentReal unit · Pearson EDI
What you'll be able to do
- Maintain personal health and hygiene
- Maintain personal health and hygiene
- Help maintain a hygienic, safe and secure workplace
- Maintain a hygienic, safe and secure workplace
Make and receive telephone callsReal unit · Pearson EDI
What you'll be able to do
- Understand how to make telephone calls
- Understand how to receive and transfer telephone calls
- Make telephone calls
- Receive telephone calls
Prepare, Service and Clear Meeting and Conference RoomsReal unit · Pearson EDI
What you'll be able to do
- Prepare and service meeting and conference rooms
- Understand how to prepare and service meeting and conference rooms
- Clear meeting and conference rooms
- Clear meeting and conference rooms
Process Information for Reception FunctionReal unit · Pearson EDI
What you'll be able to do
- Deal with incoming and outgoing telephone calls
- Deal with incoming and outgoing telephone calls
- Give people the information they need
- Give people the information they need
Receive, Move and Store Customer and Organisation PropertyReal unit · Pearson EDI
What you'll be able to do
- Receive customer property
- Understand how to receive customer property
- Handle, move, store customer and organisation property
- Handle, move, store customer and organisation property
Service Bathrooms and ToiletsReal unit · Pearson EDI
What you'll be able to do
- Clean toilets and washrooms
- Understand how to clean toilets and washrooms
- Clean bathrooms
- Understand how to clean bathrooms
- Restock customer supplies and accessories
- Understand how to restock customer supplies and accessories
Service Public Areas at Front of HouseReal unit · Pearson EDI
What you'll be able to do
- Clean public areas
- Clean public areas
- Help keep public areas neat, tidy and in good order
- Help keep public areas neat, tidy and in good order
Solve business problemsReal unit · Pearson EDI
What you'll be able to do
- Identify business problems
- Understand techniques for solving straightforward business problems
- Recognise business problems
- Carry out a solution to the business problem
Use a filing systemReal unit · Pearson EDI
What you'll be able to do
- Know methods and procedures for storing and retrieving information
- Store information
- Retrieve information
Working effectively as part of a hospitality teamReal unit · Pearson EDI
What you'll be able to do
- Plan and organise own work
- Work effectively with team members
- Develop own skills
- Plan and organise own work
- Work effectively with team members
- Develop own skills
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 1 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Assist in Handling Mail Legacy
- Clean windows from the inside
- Collect and deliver items for customers and staff Legacy
- Help to clean and maintain furnished areas Legacy
- Maintain customer care
- Prepare, Service and Clear Meeting and Conference Rooms
- Process information for electoral identity cards
- Receive, move and store customer and organisation property Legacy
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your own work
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for Pearson EDI Level 1 NVQ Certificate in Accommodation Services (QCF)
18 units in this credential, in the order it lists them, awarded by Pearson EDI.
- Assist in handling mail
- Clean Windows from the Inside
- Collect Linen and Make Beds
- Collect and Deliver Items for Customers and Staff
- Communicate in a business environment
- Help to Clean and Maintain Furnished Areas
and 12 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.