Pearson Education Ltd · RQF Level 2
Pearson Edexcel Level 2 NVQ Diploma in Front of House Reception
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 2
- Total credits37
- Guided learning324 hours
- Units in this qualification20
Awarded by Pearson Education Ltd · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units Pearson Education Ltd registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Communicate in a business environmentReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the purpose of planning communication
- Understand how to communicate in writing
- Understand how to communicate verbally
- Understand the purpose of feedback in developing communication skills
- Plan communication
- Communicate in writing
- Communicate verbally
- Identify and agree ways of developing communication skills
Deal with Arrival of CustomersReal unit · Pearson Education Ltd
What you'll be able to do
- Deal with the arrival of customers
- Deal with the arrival of customers
Deal with BookingsReal unit · Pearson Education Ltd
What you'll be able to do
- Deal with booking enquiries
- Deal with booking enquiries
- Confirm, cancel and amend bookings
- Confirm, cancel and amend bookings
Deal with Communications as Part of the Reception FunctionReal unit · Pearson Education Ltd
What you'll be able to do
- Deal with incoming communications
- Deal with incoming communications
- Deal with outgoing communications
- Deal with outgoing communications
Deal with customers across a language divideReal unit · Pearson Education Ltd
What you'll be able to do
- Prepare to deal with customers with a different first language
- Deal with customers who speak a different first language from their own
- Deal with customers across a language divide
Employment Rights and Responsibilities in the Hospitality, Leisure, Travel and Tourism SectorReal unit · Pearson Education Ltd
What you'll be able to do
- Know employer and employee rights, responsibilities and own organisational procedures
- Know factors that affect own organisation and occupation
Give customers a positive impression of yourself and your organisation.Real unit · Pearson Education Ltd
What you'll be able to do
- Establish rapport with customers
- Respond appropriately to customers
- Communicate information to customers
- Understand how to give customers a positive impression of themselves and the organisation
Handle Mail and Book External ServicesReal unit · Pearson Education Ltd
What you'll be able to do
- Handle mail and messages
- Handle mail and messages
- Book external services
- Book external services
Maintain and deal with paymentsReal unit · Pearson Education Ltd
What you'll be able to do
- Maintain and deal with payments
- Know how maintain and deal with payments
Maintain customer service through effective handoverReal unit · Pearson Education Ltd
What you'll be able to do
- Agree joint responsibilities in a customer service team
- Check that customer service actions are seen through by working together with colleagues
- Understand how to maintain customer service through effective handover
Maintenance of a safe, hygienic and secure working environmentReal unit · Pearson Education Ltd
What you'll be able to do
- Maintain personal health and hygiene
- Maintain personal health and hygiene
- Help maintain a hygienic, safe and secure workplace
- Maintain a hygienic, safe and secure workplace
Prepare Customer Accounts and Deal with DeparturesReal unit · Pearson Education Ltd
What you'll be able to do
- Prepare and maintain customer accounts
- Understand how to prepare and maintain customer accounts
- Deal with the departure of customers
- Understand how to deal with the departure of customers
Produce documents in a business environmentReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the purpose of producing high quality and attractive documents in a business environment
- Know the resources and technology available and how to use them when producing documents in a business environment
- Understand the purpose of following procedures when producing documents in a business environment
- Prepare for tasks
- Produce documents to agreed specifications
Promote additional services or products to customersReal unit · Pearson Education Ltd
What you'll be able to do
- Identify additional services or products that are available
- Inform customers about additional services or products
- Gain customer commitment to using additional services or products
- Understand how to promote additional services or products to customers
Provide Tourism Information Services to CustomersReal unit · Pearson Education Ltd
What you'll be able to do
- Work with customers on their tourism information needs
- Understand how to work with customers on their tourism information needs
- Seek tourism information and offer advice to customers
- Understand how to seek tourism information and offer advice to customers
Provide reception servicesReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the purpose of reception services in a business environment
- Understand the procedures to be followed when providing reception services
- Understand ways of improving reception services and developing own role
- Provide a reception service
Resolve customer service problemsReal unit · Pearson Education Ltd
What you'll be able to do
- Spot customer service problems
- Pick the best solution to resolve customer service problems
- Take action to resolve customer service problems
- Resolve customer service problems
Store and retrieve informationReal unit · Pearson Education Ltd
What you'll be able to do
- Understand processes and procedures for storing and retrieving information
- Store information
- Retrieve information
Use office equipmentReal unit · Pearson Education Ltd
What you'll be able to do
- Know about different types of office equipment and its uses
- Understand the purpose of following instructions and health and safety procedures
- Understand how to use equipment in a way that minimises waste
- Know about the different types of problems that may occur when using equipment and how to deal with them
- Understand the purpose of meeting work standards and deadlines
- Understand the purpose of leaving equipment and the work area ready for the next user
- Use office equipment
Working effectively as part of a hospitality teamReal unit · Pearson Education Ltd
What you'll be able to do
- Plan and organise own work
- Work effectively with team members
- Develop own skills
- Plan and organise own work
- Work effectively with team members
- Develop own skills
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Communicate Information in a Business Environment Legacy
- Communicate in a Business Environment Legacy
- Deal with bookings Legacy
- Deal with communications as part of the reception function Legacy
- Deal with customers across a cultural divide Legacy
- Deal with the arrival of customers Legacy
- Maintain customer service through effective handover
- Prepare customer accounts and deal with departures Legacy
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your own work
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for Pearson Edexcel Level 2 NVQ Diploma in Front of House Reception
20 units in this credential, in the order it lists them, awarded by Pearson Education Ltd.
- Communicate in a business environment
- Deal with Arrival of Customers
- Deal with Bookings
- Deal with Communications as Part of the Reception Function
- Deal with customers across a language divide
- Employment Rights and Responsibilities in the Hospitality, Leisure, Travel and Tourism Sector
and 14 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.