City and Guilds of London Institute · RQF Level 2
City & Guilds Level 2 Diploma in Travel and Tourism (QCF)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 2
- Total credits46
- Guided learning79 hours
- Units in this qualification22
Awarded by City and Guilds of London Institute · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units City and Guilds of London Institute registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Activity tourism in the UKReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the activity tourism product
- Understand the characteristics of activity tourists
- Recommend activity breaks for customers
Air Fares and TicketingReal unit · City and Guilds of London Institute
What you'll be able to do
- Know IATA codes
- Know IATA areas
- Understand IATA terms and definitions
- Understand fare types
- Select the most appropriate fares
- Be able construct basic fares using the mileage system
- Interpret air travel documentation
- Know baggage allowances, taxes, fees and charges
Business Travel PlanningReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the role of travel management companies
- Understand how information technology is used in business travel
- Know business travel destinations
- Understand published and discounted air fares
- Know travel services for the business traveller
- Know ancillary travel support services for the business traveller
- Plan and construct business travel itineraries
Customer service and selling skills for travel and tourismReal unit · City and Guilds of London Institute
What you'll be able to do
- Establish a rapport with travel and tourism customers
- Serve travel and tourism customers
- Develop positive relationships with customers and suppliers
- Establish the wants and needs of travel and tourism customers
- Select products and services to satisfy customers’ wants and needs
- Present products and services to travel and tourism customers
- Understand how to close a travel and tourism sale
Food safety in cateringReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how individuals can take personal responsibility for food safety
- Understand the importance of keeping him/herself clean and hygienic
- Understand the importance of keeping the work areas clean and hygienic
- Understand the importance of keeping food safe
Global Distribution SystemsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand different Global Distribution Systems (GDS) used in the travel industry
- Understand the functions of a Global Distribution System
- Create a booking file using a Global Distribution System
Interpersonal skills for the travel and tourism workplaceReal unit · City and Guilds of London Institute
What you'll be able to do
- Communicate effectively in travel and tourism workplaces
- Promote a positive self-image
- Present information effectively to others
- Work as part of a team
Meet and greet travel and tourism servicesReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how to meet and greet travel and tourism customers
- Understand how to make travel and tourism customers feel welcome
- Provide information to travel and tourism customers
Principles of Customer Service in Hospitality Leisure Travel and TourismReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the importance to the organisation in providing excellent customer service in the hospitality, leisure, travel and tourism industries
- Understand the role of the individual in delivering customer service in the hospitality, leisure, travel and tourism industries
- Understand the importance of customers’ needs and expectations in the hospitality, leisure, travel and tourism industries
Promotional activities in travel and tourismReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the promotion of products and services in travel and tourism
- Promote travel and tourism products and services
Resort representativesReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the role of resort representatives
- Understand the duties of a resort representative
- Carry out airport duties and transfers
- Prepare and present a welcome meeting
- Produce information resources for customers
- Promote and sell excursions and other services
Responsible tourismReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the structure of tourism
- Understand the implications of irresponsible and responsible tourism
- Offer advice and assistance on responsible tourism
Retail travel servicesReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand UK package holidays to destinations within the UK and overseas
- Understand specialised package holidays
- Understand cruise holidays
- Cost package and cruise holidays
- Provide information on additional products
Structure of the UK travel industryReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the history and development of the UK travel industry
- Know the components of the UK travel industry
- Understand the chain of distribution within the travel industry
Tour operationsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the role of tour operators
- Understand tour operators‘ products and how they are sold
- Understand the functions and roles within a tour operator
Tourist information servicesReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand services provided by tourist information centres
- Provide information on tourist accommodation
- Provide information relating to visitor attractions
Travel PlanningReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the travel planning process
- Use sources of travel planning information
- Produce travel plans that meet customer requirements
- Provide additional information on travel and tourism arrangements
Travel and Tourism Support ServicesReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how to provide information on passport and visa requirements for overseas journeys
- Understand how to provide health information for overseas tourist destinations
- Understand how to provide Foreign and Commonwealth Office safety and security information
- Understand how to provide foreign exchange information
- Understand how to provide information on travel insurance
UK Travel and Tourism DestinationsReal unit · City and Guilds of London Institute
What you'll be able to do
- Know UK physical features relating to travel and tourism
- Know established tourism destinations within the United Kingdom
- Understand what attracts tourists to the United Kingdom
UK transportation for travel and tourismReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand different methods of transport used by tourists
- Understand the regulation and impact of transportation in the UK
Visitor attractionsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how visitor attractions are classified
- Understand the appeal and popularity of visitor attractions
- Understand considerations in the development of visitor attractions
Worldwide Travel and Tourism DestinationsReal unit · City and Guilds of London Institute
What you'll be able to do
- Know tourism destinations of the world
- Understand tourism destinations to inform travellers
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
Where this can lead
Travel and Tourism Sales Executive
Your career path here is really what you make it. We're committed to supporting your growth, whether that's becoming an expert specialist, leading a team, or even moving into a different area of the business. The world of travel is vast, and so are the opportunities.
See the whole journey →How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for City & Guilds Level 2 Diploma in Travel and Tourism (QCF)
22 units in this credential, in the order it lists them, awarded by City and Guilds of London Institute.
- Activity tourism in the UK
- Air Fares and Ticketing
- Business Travel Planning
- Customer service and selling skills for travel and tourism
- Food safety in catering
- Global Distribution Systems
and 16 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.