City College Norwich Qualifications · RQF Level 7
CCN Level 7 Diploma for Chartered Bankers (QCF)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 7
- Total credits220
- Units in this qualification15
Awarded by City College Norwich Qualifications · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units City College Norwich Qualifications registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Building society operationsReal unit · City College Norwich Qualifications
What you'll be able to do
- Critically review the significant features of a building society
- Evaluate and assess how legislation and regulation evolved to shape the current framework within which building societies operate.
- Explain and apply the role and remits of the modern day regulators and provisions of other significant legislation that building societies must current adhere to.
- Explain and interpret the complexities of financial operations within a building society
- Interpret and evaluate legal and practical requirements involved in forming a new building society
- Assess and evaluate the roles, responsibilities
Business bankingReal unit · City College Norwich Qualifications
What you'll be able to do
- Apply the concepts of lending in order to critically analyse the borrowing requirements of clients
- Interpret and apply a range of business banking lending skills, techniques and practices.
- Interpret and assess business accounts by critical analysis, evaluation and synthesis of complex issues.
- Identify and review the ongoing interface and communication with customers and their spectrum of reactions to the principles of business banking
- Interpret and apply knowledge and understanding of alternative finance methods open to business customers.
- Relate the knowledge of foreign business transact
Business lawReal unit · City College Norwich Qualifications
What you'll be able to do
- Understand the English legal system in terms of structure, evolution and continual development
- Correctly apply the law relating to businesses to a legal problem within the context of financial services environments
- Identify the rules of English law which relate to business entities and be able to apply these within the context of a financial legal problem.
- Distinguish law which relates to the law of agency to the issues, demonstrating understanding and analysis by identifying financial services situations which are governed by these rules.
- Comprehend how the Law of Contract affects the fin
Call centre management in the financial services sectorReal unit · City College Norwich Qualifications
What you'll be able to do
- Explain the importance of financial sercies call centres in supporting critical business objectives and strategies
- Know the fundamental principals of business planning within call centre operations
- Understand the significant considerations involved when choosing appropriate technological and telephony solutions relating to call centre operations
- Understand the key factors which will enable managers to resource appropriate staffing levels within a call centre
- Know the core HR policies and functions which will enable managers to recruit and select the right people for the right role within
Corporate financeReal unit · City College Norwich Qualifications
What you'll be able to do
- Demonstrate an in-depth knowledge of the corporate finance environment and the finance function
- Appraise the finance function and duties of the corporate treasurer.
- Calculate the traditional measurement tools and techniques for Investment appraisal and evaluate the results.
- Demonstrate a knowledge of risk and reward
- Explain the functions of the various UK capital markets and their role in financing enterprise.
- Develop policies for managing liquidity
- Discuss the techniques and mechanisms for managing currency exposure and interest rate fluctuations.
- Analyse the strategic and financial ra
Credit risk practiceReal unit · City College Norwich Qualifications
What you'll be able to do
- Critically analyse the different aspects of credit risk practices and how credit risk fits within the overall risk management framework.
- Provide a detailed and critical analysis of all aspects of credit scoring
- Critically analyse other areas that impact on higher value lending within retail credit.
- Explain the different risks of credit facilities to commercial enterprises when using non-credit scoring techniques to form a risk focused analysis.
- Explain and apply all critical key stages when undertaking a business risk assessment.
- Evaluate and explain the aspects and
Financial economicsReal unit · City College Norwich Qualifications
What you'll be able to do
- Evaluate the role of financial intermediaries within the wider economy
- Critically assess the determination of national income and the role of government within the financial sector.
- Define and evaluate the causes, form and methods of managing inflation, the exchange rate and the balance of payments phenomena.
- Demonstrate a critical comprehension of contemporary issues influencing the UK financial economy.
- Provide a critical comprehension of the main features and operations of the Eurocurrency markets.
- Explain and analyse the role and operations of syndicated lending and international bond
Financial management for bankersReal unit · City College Norwich Qualifications
What you'll be able to do
- Understand the accounting function and the regulatory frameworks within which it operates
- Understand the implications of the different forms of UK business unit for the business banker.
- Understand the different sources of funding available business organisations.
- Understand the control and management of fixed assets and investments.
- Understand the management of working capital and cash flow within a business.
- Use and interpret the annual report and final accounts and other sources of information to assess business performance
- Understand budgets and budgetary control as part of the financ
Management of operational riskReal unit · City College Norwich Qualifications
What you'll be able to do
- Evaluate a range of risk management tools and techniques (i.e. risk identification, evaluation, control and monitoring/reporting)
- Evaluate, in different situations, a range of business continuity management (BCM) tools and techniques.
- Critically compare how the UK banking industry conducts business within the legal and regulatory framework.
- Evaluate the context and management of operational risk projects within an organisational setting
- Demonstrate criteria for assessing the viability of operational risk projects, structures and management.
- Distinguish between and choose best techniques t
Management strategy and leadershipReal unit · City College Norwich Qualifications
What you'll be able to do
- Explain and analyse strategic management and leadership positions in organisations environments.
- Explore and evaluate directions and methods strategic management may pursue.
- With the purpose of gaining sustainable and dynamic competitive advantage, compare and evaluate how strategies can be delivered in practice.
Managing people and changeReal unit · City College Norwich Qualifications
What you'll be able to do
- Critically evaluate the nature of organisations in terms of key features of their structural design, what influences this design and the use of structure in the strategic management of change.
- Interpret and evaluate the context of management and its role in helping to achieve organisational objectives and manage change effectively.
- Explore the nature of effective organisational communications.
- Explore the main sources and manifestations of individual and organisational stress and develop strategies for its management.
- Critically assess the requirements and importance of building effective
Marketing and selling financial servicesReal unit · City College Norwich Qualifications
What you'll be able to do
- Critically review the concept, practice and management of marketing and its impact on customers within the financial services sector.
- Synthesise the major elements of the environments which influence the marketing management of financial services organisations.
- Critically review the concepts and tools that managers utilise to understand the behaviour and profile of customers within the financial services sector.
- Critically review the management role in collecting marketing information, undertaking market research and the marketing planning process in organisations in the financial services sector.
- Critically review the decisions involved in managing the components of the marketing mix within the broad financial services industry AND the retail financial services environment.
- Synthesise the principles and processes involved in personal selling and managing the sales team in the financial services sector.
- Evaluate the concepts and activities involved in managing an international marketing strategy.
- Evaluate the importance of brand management to both the customer and the organisation in the financial services sector.
Private banking and wealth managementReal unit · City College Norwich Qualifications
What you'll be able to do
- Critically review the significant features of international and domestic private banking
- Define and analyse the influences and market trends effecting customer needs within the UK wealth arena
- Critically analyse the impact of competing forces on private banking providers and how this effects their strategic approach to the financial market place
- Explain and interpret ways in private banking providers successfully implement client acquisition and retention strategies
- Critically analyse the constantly evolving regulatory and legislative frameworks and their impact on the private banking indu
Professionalism and ethicsReal unit · City College Norwich Qualifications
What you'll be able to do
- Define and explain the theories of ethics
- Provide a detailed and critical analysis of ethical matters which apply to financial services organisations
- Critically interpret the social and environmental issues that impact the financial services industry.
- Evaluate and apply the principles that underpin professional codes of conduct and ethics.
- Provide a detailed and critical analysis of situations in which dilemmas and conflicts may arise including the various decision making frameworks which are used to address them
- Define and explain the scope of corporate governance in organisations
- Be a
Retail banking in England, Wales and Northern IrelandReal unit · City College Norwich Qualifications
What you'll be able to do
- Understand Identify and explain the different forms of money and money transmission.
- Critically analyse the different aspects of financial intermediation and other banking services
- Critically analyse the contractual rights and duties in a banker / customer relationship.
- Interpret and apply the canons of lending
- Interpret and apply knowledge of mortgage and lending products to meet customer needs.
- Critically analyse insolvency under the laws of England, Wales and Northern Ireland
- Critically compare the categories of security taken when lending to personal customers.
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 7 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
Where this can lead
Credit Risk Manager
Ultimately, a career in credit risk at this level is about being a guardian of financial stability and a key enabler of sustainable growth. The path is challenging, but the impact is profound, and the opportunities for progression are genuinely exciting.
See the whole journey →Showing 6 roles, drawn from 653 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for CCN Level 7 Diploma for Chartered Bankers (QCF)
15 units in this credential, in the order it lists them, awarded by City College Norwich Qualifications.
- Building society operations
- Business banking
- Business law
- Call centre management in the financial services sector
- Corporate finance
- Credit risk practice
and 9 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.