Pearson Education Ltd · RQF Level 3
Pearson BTEC Level 3 Extended Diploma in Public Services (QCF)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 3
- Total credits180
- Guided learning1,080 hours
- Units in this qualification34
Awarded by Pearson Education Ltd · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units Pearson Education Ltd registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Aspects of the Legal System and Law Making ProcessReal unit · Pearson Education Ltd
What you'll be able to do
- Know the hierarchy of the courts system
- Know the role undertaken by the personnel of the courts
- Know how legal rules are created by precedent
- Understand how the criminal trial process works
Behaviour in Public Sector EmploymentReal unit · Pearson Education Ltd
What you'll be able to do
- Know the approaches to psychology
- Know behaviour and its management
Career Planning for the Public ServicesReal unit · Pearson Education Ltd
What you'll be able to do
- Know the application and selection process for public service employment
- Know the skills and qualities required for a job in the public services
- Complete an application for a role in a chosen public service
Citizenship, Diversity and the Public ServicesReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the meaning and benefits of citizenship and diversity
- Know the legal and humanitarian rights that protect citizens and promote diversity
- Understand the role of public services in enforcing diversity and providing equality of service
- Investigate current affairs, media and support
Command and Control in the Uniformed Public ServicesReal unit · Pearson Education Ltd
What you'll be able to do
- Know how the principles of rank, responsibility and the chain of command relate to the command structures of the uniformed public services
- Understand the skills and personal qualities required for command and control
- Understand how an individual can exercise command and control
- Demonstrate command and control skills through command task activities
Communication and Technology in the Uniformed Public ServicesReal unit · Pearson Education Ltd
What you'll be able to do
- Know types of formal written communication used in the public services
- Use the radio procedure of a uniformed public service
- Use different types of communication systems
- Know the different types of technological systems used by the uniformed public services.
Crime and its Effects on SocietyReal unit · Pearson Education Ltd
What you'll be able to do
- Know crime and disorder legislation, sentences and orders
- Know the effects of criminal behaviour on communities
- Understand approaches to reduce crime, disorder and antisocial behaviour
- Understand how the public services support victims and witnesses of crime
Current and Media Affairs in Public servicesReal unit · Pearson Education Ltd
What you'll be able to do
- Know the role of the media in the reporting of information
- Understand how the media is regulated
- Understand how the public services are portrayed in the media
- Review current affairs affecting public services
Custodial Care ServicesReal unit · Pearson Education Ltd
What you'll be able to do
- Know the security measures employed in the custodial environment
- Know how control is maintained in the custodial environment
- Understand the receiving and discharging procedures for individuals and their property
- Understand how offenders can build positive relationships in custody
Employment in the Uniformed Public ServicesReal unit · Pearson Education Ltd
What you'll be able to do
- Know the main roles of different uniformed public services
- Understand the main responsibilities of different uniformed public services
- Understand the different employment opportunities available in the uniformed public services
- Know the conditions of service for different public service jobs
Enhancing public service delivery through the use of ICTReal unit · Pearson Education Ltd
What you'll be able to do
- Know the range of ICT systems used by public service organisations
- Know the legal and security requirements of the use of ICT by public services
- Understand how public services use ICT to support service delivery
- Understand the benefits of ICT for public service organisations, their suppliers and customers
Environmental Policies and PracticesReal unit · Pearson Education Ltd
What you'll be able to do
- Know the impact of pollution and environmental damage
- Know the legal and regulatory framework which supports sustainability
- Understand the need for sustainable development
Exercise, Health and LifestyleReal unit · Pearson Education Ltd
What you'll be able to do
- Know the importance of lifestyle factors in the maintenance of health and wellbeing
- Assess the lifestyle of a selected individual
- Provide advice on lifestyle improvement
- Plan a health-related physical activity programme for a selected individual
Extended Research in Public ServicesReal unit · Pearson Education Ltd
What you'll be able to do
- Design a research project
- Implement and interpret the research results
- Review the results of the research project
- Present the research project
Fitness testing and training for the Uniformed Public ServicesReal unit · Pearson Education Ltd
What you'll be able to do
- Know the fitness requirements for entry into the uniformed public services
- Know different methods of fitness training
- Plan a fitness training programme
- Monitor and review a fitness training programme
Fundamentals of Nautical StudiesReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the fundamental elements of navigation
- Receive and interpret weather information
- Demonstrate the ability to handle a boat under sail or power
- Understand how to summon assistance from the emergency services when in distress.
Government, Policies and the Public ServicesReal unit · Pearson Education Ltd
What you'll be able to do
- Know the different levels of government in the UK
- Understand the democratic election process for each level of government in the UK
- Know the impact of UK government policies on the public services
- Demonstrate how government polices are developed
International Institutions and Human RightsReal unit · Pearson Education Ltd
What you'll be able to do
- Know international institutions and their impact on UK public services
- Understand human rights and how the UK upholds human rights
Land Navigation by Map and CompassReal unit · Pearson Education Ltd
What you'll be able to do
- Read a map accurately
- Use a compass
- Develop route planning skills
- Undertake a route
Leadership and Teamwork in the Public ServicesReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the styles of leadership and the role of a team leader
- Communicate effectively to brief and debrief teams
- Use appropriate skills and qualities to lead a team
- Participate in teamwork activities within the public services
- Understand team development
Outdoor and Adventurous ExpeditionsReal unit · Pearson Education Ltd
What you'll be able to do
- Know the types of expedition
- Plan expeditions
- Undertake expeditions
- Review their planning and undertaking of expeditions
Personnel and Human ResourcesReal unit · Pearson Education Ltd
What you'll be able to do
- Know the factors that are involved in human resource planning in public service organisations.
- Know how a public service organisation motivates its employees.
- Know how employment legislation impacts on different types of contract.
- Understand the rights and responsibilities of employees and employers.
- Understand the importance of managing employee performance at work.
- Know how contracts of employment may be terminated.
Physical Preparation, Health and Lifestyle for the Public ServicesReal unit · Pearson Education Ltd
What you'll be able to do
- Know the fitness requirements for entry into the public services
- Know the major human body systems
- Know the importance of lifestyle factors in the maintenance of health and wellbeing
- Provide advice on lifestyle improvement
- Plan a health-related physical activity programme in preparation for the public services
Planning and Management of Major IncidentsReal unit · Pearson Education Ltd
What you'll be able to do
- Know the effects of recent major incidents
- Know the type of work carried out by the public services during major incidents
- Understand the considerations for emergency planning and preparation for possible major incidents
- Prepare for a particular major incident by using tabletop scenarios
Police Powers in the Public ServicesReal unit · Pearson Education Ltd
What you'll be able to do
- Know the requirements of lawful arrest and detention
- Understand regulations regarding searching people and premises
- Understand the powers of the police to grant bail
Public Service Data InterpretationReal unit · Pearson Education Ltd
What you'll be able to do
- Know the nature and sources of information relevant to public services and how they are used
- Interpret and present information to aid decision-making in public services
- Gather, use and present data
Responding to Emergency Service IncidentsReal unit · Pearson Education Ltd
What you'll be able to do
- Know the importance of responding to emergency incidents safely in response vehicles
- Understand the roles and responsibilities of public services when attending the scene of an emergency response incident
- Understand the necessity for scene preservation at emergency incidents
- Review health and safety considerations during an emergency response incident scenario.
Security Procedures in the Public ServicesReal unit · Pearson Education Ltd
What you'll be able to do
- Know why public services seek to maintain the security of people, premises, and property.
- Know the roles, purpose, powers and responsibilities of a person engaged in security duties in the public services.
- Understand the measures used in maintaining the physical security of people, premises and property.
- Plan and carry out systematic security searches in a simulated environment in a thorough, safe and legal manner.
Skills for Land-based Outdoor and Adventurous ActivitiesReal unit · Pearson Education Ltd
What you'll be able to do
- Know about different land-based outdoor and adventurous activities
- Manage risks in land-based outdoor and adventurous activities
- Participate in land-based outdoor and adventurous activities
- Review own skills development in land-based outdoor and adventurous activities
Skills for Water-based Outdoor and Adventurous ActivitiesReal unit · Pearson Education Ltd
What you'll be able to do
- Know about different water-based outdoor and adventurous activities
- Manage risks in water-based outdoor and adventurous activities
- Participate in water-based outdoor and adventurous activities
- Review own skills development in water-based outdoor and adventurous activities
Social Welfare ServicesReal unit · Pearson Education Ltd
What you'll be able to do
- Know the development of the social welfare system in the UK and the legal framework which supports it
- Understand the factors that contribute to the need for a social welfare system
- Understand the role of the public, private and third sector organisations in thedelivery and management of social welfare services
Understand the Impact of War, Conflict and Terrorism on Public ServicesReal unit · Pearson Education Ltd
What you'll be able to do
- Know the impact of war and conflict on UK public services
- Understand how UK public services deal with terrorism
Understanding Discipline in the Uniformed Public ServicesReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the need for discipline in the uniformed public services
- Demonstrate self-discipline as required in the uniformed public services
- Know what conformity and obedience mean, highlighting their place in the uniformed public services
- Know the complex nature of authority in the uniformed public services.
Volunteering in Public ServicesReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the importance of volunteering in public services
- Know the different types of voluntary work available
- Understand the skills required for voluntary work
- Undertake voluntary work
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 3 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Carrying out investigations and analysing the information collected
- Confirm clients’ security aims and objectives
- Contribute to maintaining security and protecting individuals’ rights in the custodial environment
- Determine Security Risks to Clients' Assets
- Develop procedures to minimise impact on the human and natural environment in which the expedition takes place
- Lead the Delivery of Policies
- Prepare documentation to help authorities decide the conditions on which to release individuals from custody
- Report on Government and Politics in the UK
Where this can lead
Government Relations Analyst
This Analyst role is your springboard into a fascinating and impactful career. We're looking for someone who's eager to learn, committed to accuracy, and ready to build a strong foundation in the world of government affairs. If that sounds like you, we'd love to hear from you.
See the whole journey →Showing 3 roles, drawn from 5 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for Pearson BTEC Level 3 Extended Diploma in Public Services (QCF)
34 units in this credential, in the order it lists them, awarded by Pearson Education Ltd.
- Aspects of the Legal System and Law Making Process
- Behaviour in Public Sector Employment
- Career Planning for the Public Services
- Citizenship, Diversity and the Public Services
- Command and Control in the Uniformed Public Services
- Communication and Technology in the Uniformed Public Services
and 28 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.