Skillsfirst Level 2 NVQ in Sales

What you'll be able to do

• Understand the various finance options available to customers for purchasing goods or services.
• Explain finance options clearly and concisely to customers, ensuring they understand the terms and conditions.
• Assist customers with completing finance applications accurately and efficiently.
• Understand the legal requirements relating to the provision of finance to customers, including data protection and consumer credit regulations.

What you'll be able to do

• Understand the legal, regulatory and ethical requirements relevant to sales activities.
• Know how current legislation impacts sales activities and the responsibilities of sales personnel.
• Comply with relevant legislation and regulations when undertaking sales activities.
• Understand the importance of ethical behaviour in sales and the potential consequences of unethical practices.

What you'll be able to do

• Understand the purpose of sales call plans in achieving sales targets and building customer relationships.
• Develop sales call plans that are tailored to individual customer needs and sales objectives.
• Implement sales call plans effectively, adapting to changing circumstances as necessary.
• Monitor sales call plans to track progress and identify areas for improvement.
• Review sales call plans to evaluate their effectiveness and make adjustments for future calls.

What you'll be able to do

• Understand relevant health and safety legislation and regulations applicable to the area of responsibility.
• Identify potential hazards in the workplace and assess the associated risks.
• Implement health and safety procedures and practices to minimise risks and ensure a safe working environment.
• Report health and safety concerns and incidents to the appropriate personnel, following organisation protocols.
• Understand emergency procedures, including evacuation plans, first aid protocols, and reporting mechanisms.

What you'll be able to do

• Understand the importance of generating sales leads in expanding the customer base and increasing sales revenue.
• Generate sales leads through various methods, such as networking, online marketing, and referrals.
• Follow up sales leads promptly and professionally to maximise conversion rates.
• Qualify sales leads to determine their potential value and prioritise follow-up efforts.
• Understand different lead generation techniques and their effectiveness in different market segments.

What you'll be able to do

• Understand common sales objections that customers may raise, and the underlying reasons for these objections.
• Handle sales objections effectively, using appropriate techniques to address customer concerns and overcome resistance.
• Use a range of closing techniques to encourage customers to make a purchase decision and finalise the sale.
• Recognise buying signals from customers, indicating their readiness to purchase, and respond appropriately to close the sale.

What you'll be able to do

• Understand the purpose and function of the organisation's information systems.
• Input data accurately into the organisation's information systems, following established procedures.
• Access data within the organisation's information systems, in accordance with authorised access levels.
• Understand data security requirements and protocols within the organisation.
• Maintain data confidentiality when inputting and accessing data within the organisation's information systems.

What you'll be able to do

• Understand the importance of effective time management in achieving sales targets and maximising productivity.
• Prioritise sales activities based on their potential impact and urgency, ensuring that the most important tasks are addressed first.
• Plan sales activities effectively, setting realistic goals, allocating time appropriately, and scheduling tasks to optimise efficiency.
• Use various time management tools and techniques, such as calendars, to-do lists, and prioritisation matrices, to improve personal organisation and productivity.

What you'll be able to do

• Understand the importance of continuous personal and professional development in enhancing sales skills and career progression.
• Identify own development needs in relation to sales skills, knowledge, and performance, using self-assessment tools and feedback from others.
• Create a personal development plan with specific, measurable, achievable, relevant, and time-bound (SMART) goals, outlining activities and resources required for improvement.
• Reflect on own performance in sales activities, identifying strengths and weaknesses, and using this reflection to inform future development efforts.

What you'll be able to do

• Understand the importance of ensuring products are delivered effectively and efficiently to customers.
• Monitor the delivery of products to ensure they meet agreed timescales and quality standards.
• Identify problems that may arise during the product delivery process.
• Resolve delivery issues promptly and effectively to minimise disruption to customers.

What you'll be able to do

• Understand the various sources of sales-related information that are available within an organisation and externally.
• Obtain relevant sales-related information from identified sources, adhering to organisational procedures and data protection regulations.
• Analyse sales-related information to identify trends, patterns, and insights relevant to sales performance.
• Present sales-related information clearly and concisely, using appropriate formats and visual aids to communicate key findings to relevant stakeholders.

What you'll be able to do

• Understand different types of customer orders, including online, telephone, and in-person orders.
• Process customer orders accurately, ensuring all details are correct and complete.
• Process payments using various methods, such as cash, credit card, and electronic transfer.
• Understand security procedures for handling payments, including fraud prevention and data protection measures.
• Deal with discrepancies in customer orders and payments, following organisation guidelines.

What you'll be able to do

• Understand the key features and benefits of the products and services being offered at trade fairs, exhibitions or conferences.
• Effectively approach potential customers at trade fairs, exhibitions or conferences.
• Accurately identify the needs of customers encountered at trade fairs, exhibitions or conferences.
• Successfully close a sale with customers at trade fairs, exhibitions or conferences.
• Understand the organisation's procedures for sales activities conducted at events.
• Effectively promote products and services at trade fairs, exhibitions or conferences.

What you'll be able to do

• Understand the key features and benefits of the products or services being sold.
• Approach customers face-to-face in a professional and engaging manner.
• Identify customer needs and preferences through effective questioning and listening skills.
• Close a sale by addressing customer concerns and securing their commitment to purchase.
• Understand organisation procedures for processing sales, including documentation and payment methods.

What you'll be able to do

• Understand the key features and benefits of the products or services being sold over the telephone.
• Approach customers over the telephone in a professional and engaging manner, establishing rapport quickly.
• Identify customer needs and preferences through effective questioning and listening skills during telephone conversations.
• Close a sale over the telephone by addressing customer concerns and securing their commitment to purchase.
• Understand organisation procedures for telephone sales, including script adherence, call logging, and order processing.

What you'll be able to do

• Prepare effectively for sales demonstrations, including gathering necessary materials, setting up the demonstration area, and rehearsing the presentation.
• Conduct engaging and persuasive sales demonstrations, showcasing product features and benefits to potential customers.
• Evaluate the effectiveness of sales demonstrations, identifying areas for improvement and adjusting techniques accordingly.
• Understand the key features and benefits of the products or services being demonstrated, and be able to communicate these effectively to customers.