Skills and Education Group Awards · RQF Level 2
ABC Level 2 Certificate in Skills for Business (QCF)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 2
- Total credits13
- Units in this qualification86
Awarded by Skills and Education Group Awards · on the Ofqual register
Start here
See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units Skills and Education Group Awards registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Assess health and safety risks in your businessReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand how to carry out health and safety risk assessments in your business
- Understand how to record and communicate workplace health and safety risk assessments
- Understand how to review workplace health and safety risk assessments
Assess health and safety risks in your businessReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand what is needed to undertake health and safety risk assessments in your business
- Understand how to carry out and communicate health and safety risk assessments in your business
- Understand when to review health and safety risk assessments in your business
Assess your ability to run a businessReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand how to assess the skills and abilities needed for running your business
- Understand how to judge your and other people’s ability to deal with potential changes to the business
- Understand how to set and monitor your own performance targets
Assess your ability to run a businessReal unit · Skills and Education Group Awards
What you'll be able to do
- Know about the skills needed for running your business
- Understand how to judge your ability to deal with potential changes to your business
- Understand how to obtain and use information about your own performance in your business
Build business relationshipsReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand how to establish potential business contacts
- Understand how to build relationships with your customers
- Understand the importance of building trust in customer and business relationships
Build business relationshipsReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand how to establish and improve business relationships to support your business
- Understand how to build and improve your customer relationships
- Understand how to build and maintain your business and customer relationships based on respect and trust
Business enterprise self assessmentReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand whether running your own business could be a good choice for you
- Understand what you would need to know and be able to do to run your own business
Business help and supportReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand the sources of help and support that are available to a business
- Understand how to use and build on sources of help and support available to a business
Business market and customersReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand the market for a business
- Understand how a business reaches its customers
- Understand how to win and keep customers
Business opportunities and risksReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand the importance of being able to identify business opportunities when running your business
- Understand the opportunities that innovation can bring to your business
- Understand how running a business involves risk
Choose supplies and suppliers for your businessReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand how to prepare a schedule of the supplies needed for your business
- Purchase supplies for your business
- Set up stock control of your business supplies
Choose supplies and suppliers for your businessReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand how to prepare and monitor a schedule of the supplies needed for your business
- Understand how achieve best value when buying supplies for your business
- Understand how to manage and control business supplies to maximise the profitability of your business
Choose your business premisesReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand how the choice of business premises can affect your business success
- Understand how to choose and evaluate suitable premises for meeting your business needs
Choose your business premisesReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand why premises are important to your business
- Understand how to choose suitable premises for meeting your business needs
Coaching StaffReal unit · Skills and Education Group Awards
What you'll be able to do
- Know about coaching and mentoring
- Know about SMART objectives
Comply with business legal requirementsReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand how to select a suitable legal status for your business
- Understand the legal requirements of setting up your business
Comply with business legal requirementsReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand how to assess risks when selecting a legal status for your business
- Understand how to comply with legal requirements of setting up and running your business
Complying with Business Law and RegulationReal unit · Skills and Education Group Awards
What you'll be able to do
- Know about business legislation and regulation
- Understand working practices which ensure compliance with legislation
Create a vision for your businessReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand the relationship between the vision and values of your business
- Understand the challenges and opportunities in a business environment
- Understand how to take calculated risks to improve your business
Create a vision for your businessReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand the vision and values of your business
- Understand how to make the most of a business opportunity
- Understand how to minimise potential risks in business opportunities
Create your business infrastructureReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand how to evaluate infrastructure options for your business
- Understand how to implement and review an infrastructure for your business
Create your business infrastructureReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand the kind of infrastructure your business needs
- Understand how to create an infrastructure for your business
Creating business documentsReal unit · Skills and Education Group Awards
What you'll be able to do
- Know that there are different types of business document
- Know why it is important to use the right communication style, in business documents
- Produce routine business documents
Customer Care in Business PracticesReal unit · Skills and Education Group Awards
What you'll be able to do
- Know about the importance of customer care
- Plan for improving customer care
- Know about customer care skills
Customer Service Excellence in BusinessReal unit · Skills and Education Group Awards
What you'll be able to do
- Know about customer service excellence
- Understand customer needs and wants
- Deliver and monitor service excellence
Defusing Difficult Situations in the WorkplaceReal unit · Skills and Education Group Awards
What you'll be able to do
- Recognise the significance of body language and verbal skills
- Recognise signs and signals of aggression and passivity
- Assess a potentially threatening situation
- Know techniques to diffuse aggressive and threatening behaviour
- Understand the importance of planning to avoid personal risk
Delegating Responsibility and AuthorityReal unit · Skills and Education Group Awards
What you'll be able to do
- Know about delegation
- Know about effective and appropriate communication
Develop your business ideaReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand how to develop Your business idea
- Understand the market for Your business idea
Develop your business ideaReal unit · Skills and Education Group Awards
What you'll be able to do
- Demonstrate how to evaluate your business idea
- Demonstrate how to assess the market for your business idea
Developing Sales SkillsReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand the stages of the sales process from initial contact to after-sales service
- Understand the importance of effective communication in the sales process
- Plan sales activities to achieve specific targets
- Monitor sales performance against targets and identify areas for improvement
Estimate financial needs for your businessReal unit · Skills and Education Group Awards
What you'll be able to do
- Evaluate financial options to fund your business
- Understand how to monitor income and expenditure against your business objectives
- Understand how to monitor profit and loss for your business
Estimate financial needs for your businessReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand how to estimate the finances needed to fund your business
- Understand how to estimate income and expenditure for your business
- Understand how to estimate profit and loss for your business
Explore your business motivesReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand your needs and aspirations when setting up and running a business
- Understand how to evaluate your role and personal development needs in your business
Explore your business motivesReal unit · Skills and Education Group Awards
What you'll be able to do
- Identify your needs and aspirations when setting up a business
- Be aware of how your own role can affect your personal and business needs
Find out about businessReal unit · Skills and Education Group Awards
What you'll be able to do
- Improve your knowledge and skills of business techniques
- Understand the importance of business decisions at start up
- Understand the opportunities and challenges involved in running your own business
Get help and support in businessReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand the help and information that is available to businesses
- Understand the value of business networks and how they work
Handling mailReal unit · Skills and Education Group Awards
What you'll be able to do
- Know why it is important for a business to handle mail efficiently and securely
- Deal with incoming mail
- Deal with outgoing mail
Improve your business skillsReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand how to assess the benefits of improving your business skills and knowledge
- Understand how to develop and monitor a plan for improving your business skills and knowledge
Improve your business skillsReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand how developing your skills and knowledge can help your business
- Understand how to improve your business skills and knowledge
Influencing People at WorkReal unit · Skills and Education Group Awards
What you'll be able to do
- Know about methods used to influence people
- Understand how to adopt and review appropriate influencing styles
Make a cash flow forecastReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand how to set cash flow targets in line with financial plans for your business
- Understand how to set up systems to monitor cash flow forecasts for your business
- Understand how to control income and expenditure shortfalls for your business
Make a cash flow forecastReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand how to set up cash flow forecasts for a business
- Understand how to work out cash flow targets for your business
- Understand how to identify income and expenditure shortfalls for your business
Make successful deals in businessReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand why it is important to make deals when you are in business
- Understand the negotiation process
Making and receiving callsReal unit · Skills and Education Group Awards
What you'll be able to do
- Make calls
- Receive calls
- Know why it is important to an organisation that calls are handled appropriately
Manage finance in a businessReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand the principles of financial management for a business
- Understand the importance of keeping financial records
Market your businessReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand the need to research the market for your business
- Understand how your business can reach the customers
- Understand how to assess customer satisfaction
Marketing and Promoting a BusinessReal unit · Skills and Education Group Awards
What you'll be able to do
- Know about different market research methods and their application
- Analyse and interpret market research data
- Develop detailed customer profiles based on market research
- Develop media materials suitable for promoting a business
- Develop advertising materials suitable for promoting a business
- Know the key components of a marketing plan and their purpose
Measuring and Reporting Financial PerformanceReal unit · Skills and Education Group Awards
What you'll be able to do
- Understanding the budgeting process
- Know about reporting methods
- Understanding accounting systems
- Analyse costs
Money and your businessReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand the importance of money when you are running a business
- Understand how to plan the money that is needed when running a business
Negotiate for your businessReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand how negotiating a deal can benefit your business
- Understand how a potential deal can affect your business
- Understand how to negotiate a good deal for your business
Negotiate for your businessReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand how negotiating deals can support your business
- Understand how to negotiate a business deal
- Know how and when to close a deal effectively
Negotiation in businessReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand the importance of negotiation in business
- Understand how to negotiate deals
Opportunities and risks in businessReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand how to develop ideas for products or services when starting a business
- Understand how starting a business can involve risks as well as opportunities
Personnel Administration PracticesReal unit · Skills and Education Group Awards
What you'll be able to do
- Maintain personnel records
- Know about recruitment, selection and induction processes
- Understand the concept of continuing personal development
- Know about employee relations
- Know about key human resources legislation
Plan to sell your product or serviceReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand how to assess the market for selling your product or service
- Understand the importance of setting sales targets for your business
Plan to sell your product or serviceReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand methods of selling a product or service
- Understand methods of selling a product or service
Planning in businessReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand the different goals a business can have
- Understand how to measure progress towards business goals
- Understand the value of planning in business
Plans in a businessReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand the importance of business planning
- Understand the laws that can affect you in your business planning
Prepare a plan for your businessReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand how to prepare a plan for your business
- Understand how to integrate the elements of your business plan
Prepare a plan for your businessReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand how to start planning for your business
- Know what elements to consider when planning for your business
Prepare yourself for starting a businessReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand why you want to run your own business
- Understand how developing your personal skills can help you start a business
- Understand the importance of support networks in running your own business
Preventing and Managing Physical Assault at WorkReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand precursors to physical assault
- Avoid physical assault
- Respond to physical assault
- Report physical assault
- Understand the aftermath of physical assault
- Know the law in relation to the use of force
- Know the law in relation to the carrying of items used for self protection
- Know the law in relation to ‘duty of care’
Principles and Practices of Employing PeopleReal unit · Skills and Education Group Awards
What you'll be able to do
- Know about employment legislation and contracts
- Understand current practices
Principles and Practices of ManagementReal unit · Skills and Education Group Awards
What you'll be able to do
- Know about managing resources
- Know about the role of a manager and management practices
- Identify and plan for improvements
Problem Solving at WorkReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand problem solving processes
- Know about evaluating and implementing problem solving techniques
Produce a plan for your businessReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand how to construct a plan for your business
- Understand how to implement your business plan
Produce a plan for your businessReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand how to produce and present a plan for your business
- Understand how to use the business plan to support the continuing success of your business plan
Promote yourself and your ideasReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand the importance of promoting yourself and your ideas positively
- Understand the importance of communicating effectively
- Compare and use different skills and techniques for communicating well
Recording Financial TransactionsReal unit · Skills and Education Group Awards
What you'll be able to do
- Keep routine financial records
- Keep VAT returns
- Know about audit trails
- Know about debt recovery
- Establish financial record keeping procedures
Recruit people for your businessReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand what factors to consider when recruiting for a possible job vacancy in your business
- Understand how to prepare an advertisement for a possible job vacancy
- Understand how to select an applicant for a possible job vacancy
Recruit people for your businessReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand how to set recruitment requirements for a possible job vacancy in your business
- Understand how to advertise for a possible job vacancy in your business
- Understand how to implement and evaluate the effectiveness of a recruitment process
Resources and infrastructure within a businessReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand the resources you need for business
- Understand the main legal and regulatory requirements for business operations
- Understand the types of legal status that a business can have
Reviewing Staff PerformanceReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand employment performance measures
- Know about the disciplinary processes
Sell your product or serviceReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand how to assess what customers need from your business
- Understand how to promote and reach agreement to sell your products or services
Sell your product or serviceReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand the buying needs and interests of your customers
- Understand how to promote the features and benefits of your products or services to customers
Smart Business CoachingReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand that businesses are inter-connected internally and within their communities
- Recognise contrasting motivations for people working within an organisation
- Be an effective communicator and why this is important
- Establish links between individual and organisational learning needs
- Develop a ‘learning culture’ within an organisation
- Know the key aspects of a coaching relationship
- Recognise the contribution that external agencies may make in support of learning in an organisation
- Assess their own progress and that of their organisation
The skills needed to run a businessReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand whether setting up and running a business is appropriate for you
- Understand the knowledge and skills needed to set up and run a business
- Understand how to develop your business skills and knowledge
Training and Development PracticesReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand the benefits and stages of training and development
- Plan and deliver training
- Evaluate training
Understanding and Responding to Workplace ChangeReal unit · Skills and Education Group Awards
What you'll be able to do
- Know about the cause and effect of change in businesses
- Know about change drivers
- Know about project management
- Evaluate change
Understanding and Responding to Workplace ConflictReal unit · Skills and Education Group Awards
What you'll be able to do
- Know about the sources and signs of conflict
- Know about conflict handling techniques
- Handle crises
- Know about practical aspects of conflict resolution
Understanding and Responding to Workplace Equality and DiversityReal unit · Skills and Education Group Awards
What you'll be able to do
- Know about equality and diversity
- Understand discrimination
- Know about good practice to promote workplace equality
Understanding and Responding to Workplace StressReal unit · Skills and Education Group Awards
What you'll be able to do
- Know about stress
- Know about stress management
- Know about stress avoidance and reduction
Welcome visitorsReal unit · Skills and Education Group Awards
What you'll be able to do
- Welcome visitors in a positive way
- Know why it is important to an organisation that visitors are made welcome
What is EnterpriseReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand what is meant by enterprise
- Understand what is meant by enterprising skills and behaviour
- Understand how enterprising skills and behaviour might be useful in different settings
What is EnterpriseReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand what an enterprise is
- Understand what enterprising skills and behaviour are
- Understand the benefits of having enterprising skills and behaviour in different settings
Working in Business AdministrationReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand different types of administrative tasks.
- Use office equipment
- Present a positive image for working in administration
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Decide how you will sell and market your products and services
- Delegate authority in a food and drink business
- Develop and agree a Training and Competence policy
- Find out about business
- Identify the requirements of legislation and regulations for the business conducted by your organisation
- Identify what works well in enterprise and entrepreneurship education
- Identifying and Managing Opportunities and Risks
- Making successful deals
Where this can lead
Budgeting & Reporting Assistant
Your journey starts here, but where it goes is really up to you. We'll provide the opportunities, the learning, and the support; you bring the drive and the curiosity. This role is a fantastic launchpad for a long and impactful career in finance.
See the whole journey →Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for ABC Level 2 Certificate in Skills for Business (QCF)
66 units in this credential, in the order it lists them, awarded by Skills and Education Group Awards.
- Assess health and safety risks in your business
- Assess your ability to run a business
- Build business relationships
- Business enterprise self assessment
- Business help and support
- Business market and customers
and 60 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.