NOCN · RQF Level 2
NOCN Level 2 Certificate for Trade Union Representatives (Stage 1) (QCF)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 2
- Total credits18
- Guided learning79 hours
- Units in this qualification14
Awarded by NOCN · on the Ofqual register
Start here
See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units NOCN registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Communication SkillsReal unit · NOCN
What you'll be able to do
- Read and respond to written materials.(UC3)
- Use written skills for different purposes.
- Take part in discussions on a one to one and group basis.(UO1, UC3)
- Prepare and make a presentation.(UC3, UC4)
Communication SkillsReal unit · NOCN
What you'll be able to do
- Read and respond to written materials.(UC3)
- Use written skills for different purposes.
- Take part in discussions on a one to one and group basis.(UO1, UC3)
- Prepare and make a presentation.(UC3, UC4)
Employment Rights AwarenessReal unit · NOCN
What you'll be able to do
- Identify basic employment rights.(UO2, UC3, UC9)
- State the role of unions and union representatives in the workplace.(UC9)
- Identify ways of taking up employment rights issues.
Learning Online with the TUCReal unit · NOCN
What you'll be able to do
- Create an online profile.
- Participate in group discussions online.
- Use online learning tools.
Online Learning for Trade Union EducationReal unit · NOCN
What you'll be able to do
- Understand the need for good organisational skills.
- Recognise the need to negotiate adequate time and facilities to successfully complete a Trade Union education online programme.
- Recognise the benefits of online learning for Trade Unionists.
- Understand the requirements necessary for successful online learning.
- Understand the requirements necessary for effective participation in collabourative online learning for Trade Union education.
- Demonstrate the skills needed to ensure successful collabourative working online.
Recognising and Tackling DiscriminationReal unit · NOCN
What you'll be able to do
- Recognise how discrimination occurs.(UC3, UC8, UC9)
- Identify sources of support for tackling discrimination.(UC3, UC5, UC8, UC9)
- Identify ways of tackling discrimination.(UC1, UC8, UC9)
Recognising and Tackling DiscriminationReal unit · NOCN
What you'll be able to do
- Recognise how discrimination occurs.(UC8)
- Identify sources of support for tackling discrimination.(UC8)
- Identify ways of tackling discrimination.(UC8)
Representing MembersReal unit · NOCN
What you'll be able to do
- Recognise the importance of collective agreements.(UO2, UR2, UC2)
- Identify different ways of involving members in the union.(UO2, UO3, UR2, UC3)
- Prepare and present cases on behalf of members.(UC5, UR1, UR2, UR10)
Understanding OrganisationsReal unit · NOCN
What you'll be able to do
- Understand the role and responsibilities of the union representative.(UC7, UO1)
- Understand how their union functions.(UC2, UC5, UR2)
- Identify key functions of the union in the workplace.(UC2)
- Recognise equal opportunities as a trade union issue.(UO1, UC3, UC5, UC8, UC9)
Union Representatives – InductionReal unit · NOCN
What you'll be able to do
- Demonstrate skills in working co-operatively and collectively.
- Demonstrate the ability to find information.(UC3, UO3, UR2)
- Identify key functions of the union in the workplace.(UC4, UC7, UR2)
- Record and organise information in an appropriate way.
Union Representatives – InductionReal unit · NOCN
What you'll be able to do
- Demonstrate skills in workingco-operatively and collectively.
- Demonstrate the ability to find information.(UC3, UO3, UR2)
- Identify key functions of the union in the workplace.(UC4, UC7, UR2)
- Record and organise information in an appropriate way.
Union Representatives – SkillsReal unit · NOCN
What you'll be able to do
- Use personal communications skills.(UC3, UC4)
- Find and present information.(UC3, UR2)
- Identify problems or concerns and draw up a plan to deal with them.
- Work collectively.(UC2, UC4, UO1, UO3, UR2)
- Keep and organise records.(UC3, UC4, UO2)
Using ICT for Trade UnionistsReal unit · NOCN
What you'll be able to do
- Operate a computer safely.
- Manage files using an operating system.
- Understand the components of a PC.
Using ICT for Trade UnionistsReal unit · NOCN
What you'll be able to do
- Operate a computer safely.
- Set up and use a simple file structure.
- Understand the components of a PC.
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Contribute to the effective administration of the union v2
- Contribute to the formulation and implementation of the union collective bargaining strategy v2
- Contribute to the resolution of industrial disputes in the workplace v2
- Maintain the efficiency of local union organisation v2
- Prepare and present cases on behalf of union members v2
- Provide specialist advocacy services on behalf of union members
- Provide specialist advocacy services on behalf of union members v2
- Support and advise on the representation of individual union member and collective interests
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your own work
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for NOCN Level 2 Certificate for Trade Union Representatives (Stage 1) (QCF)
10 units in this credential, in the order it lists them, awarded by NOCN.
- Communication Skills
- Employment Rights Awareness
- Learning Online with the TUC
- Online Learning for Trade Union Education
- Recognising and Tackling Discrimination
- Representing Members
and 4 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.