Pearson Education Ltd · Level 2

EDEXCEL Level 2 NVQ in Communication Technologies (Infrastructure)

You don’t just earn this. You learn to use it, one-to-one, on your own real work.

  • LevelLevel 2
  • Total credits4
  • Guided learning26 hours
  • Units in this qualification34

Awarded by Pearson Education Ltd · on the Ofqual register

What you’ll learn

What each unit actually teaches you to do

This Level 2 NVQ is aimed at individuals working in the digital technology sector, focusing on communication infrastructure. The qualification assesses competence in providing customer premises terminal equipment, jointing metallic cables, and installing internal cables. It also covers erecting support structures and confirming link performance.

These are the units Pearson Education Ltd registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.

Acknowledge Fault Report and Complete Procedures on Restoration of ServiceReal unit · Pearson Education Ltd
You'll develop the ability to acknowledge fault reports and complete service restoration procedures. The unit covers fault reporting protocols, documentation, communication, and escalation processes to ensure timely and effective service restoration.

What you'll be able to do

  • Understand fault reporting procedures, including documentation and communication protocols
  • Acknowledge a fault report promptly and accurately, providing initial information to the reporter
  • Know the procedures for service restoration, including troubleshooting and repair techniques
  • Complete service restoration procedures efficiently and effectively, minimising service disruption
  • Understand escalation processes for unresolved faults, ensuring timely resolution by appropriate personnel
Assemble and Provide Equipment CabinetReal unit · Pearson Education Ltd
It teaches you to assemble and prepare equipment cabinets for installation. You'll understand different cabinet types and applications, follow manufacturer instructions, and adhere to safety guidelines during assembly.

What you'll be able to do

  • Understand the different types of equipment cabinets, their construction, and their intended applications
  • Assemble an equipment cabinet according to manufacturer's instructions and safety guidelines
  • Prepare a cabinet for installation, including cable management and earthing
  • Provide a completed equipment cabinet, ensuring it meets specified requirements and is ready for use
Assess and Control Risks in the WorkplaceReal unit · Pearson Education Ltd
It teaches you to assess and control risks in the workplace. You'll understand risk assessment principles, identify hazards, evaluate risks, implement control measures, and monitor and review risk management processes.

What you'll be able to do

  • Understand risk assessment principles and their importance in the workplace
  • Identify workplace hazards using appropriate methods
  • Assess risks associated with identified hazards
  • Implement control measures to reduce or eliminate risks
  • Monitor and review risks and control measures for effectiveness
Clear Faults in Systems and EquipmentReal unit · Pearson Education Ltd
You'll gain the ability to identify and clear faults in systems and equipment using diagnostic techniques and tools. The unit includes fault finding methods, interpretation of diagnostic outputs, and understanding escalation procedures where necessary.

What you'll be able to do

  • Identify faults in systems using appropriate diagnostic techniques and tools.
  • Identify faults in equipment using appropriate diagnostic techniques and tools.
  • Clear faults in systems and equipment, following established procedures and safety guidelines.
  • Know fault finding techniques, including systematic troubleshooting and the use of diagnostic equipment.
  • Understand escalation procedures for faults that cannot be cleared, including reporting to the appropriate personnel or department.
Confirm Links meet Performance SpecificationReal unit · Pearson Education Ltd
It teaches you to confirm that links meet performance specifications by selecting and applying appropriate testing methods. You'll perform tests, analyse results against specified criteria, and accurately record findings to ensure link performance compliance.

What you'll be able to do

  • Confirm link performance against specified criteria using appropriate testing methods.
  • Test links using relevant equipment and procedures to determine their performance characteristics.
  • Understand performance specifications for links, including acceptable parameters and tolerances.
  • Accurately record test results, documenting the performance of the links and any deviations from the specified criteria.
Confirm Service Meets Specified PerformanceReal unit · Pearson Education Ltd
It teaches you to understand service performance specifications and key performance indicators. You'll test service performance, analyse results to identify issues, and produce reports detailing findings and recommendations.

What you'll be able to do

  • Understand service performance specifications and key performance indicators (KPIs)
  • Test service performance using appropriate tools and methods
  • Analyse test results to identify any performance issues
  • Report on service performance, including findings and recommendations
Connectorise Fibre Optic CablesReal unit · Pearson Education Ltd
You'll understand different types of fibre optic cables and develop skills to prepare, connectorise, and test fibre optic connections. The unit also covers health and safety considerations specific to working with fibre optic technology.

What you'll be able to do

  • Understand different types of fibre optic cable and their characteristics
  • Prepare fibre optic cables for connectorisation, including stripping and cleaning
  • Connectorise fibre optic cables using appropriate tools and techniques
  • Test fibre optic connections to ensure signal quality and minimal loss
  • Understand health and safety considerations when working with fibre optics, including the safe handling of tools and materials and the prevention of eye injuries
Contribute to the Installation of SoftwareReal unit · Pearson Education Ltd
You'll understand software installation processes and preparation requirements. The unit covers contributing to software installation activities and testing installations to ensure correct functionality.

What you'll be able to do

  • Understand the fundamental principles of software installation processes.
  • Understand different types of software installation processes.
  • Prepare the system and environment for software installation.
  • Back up data prior to software installation.
  • Contribute to the installation of software according to instructions.
  • Follow procedures for software installation.
  • Test the software installation to ensure it functions correctly.
  • Document the software installation process and any issues encountered.
Demonstrate and Hand Over to the CustomerReal unit · Pearson Education Ltd
This unit develops learners' understanding of equipment handover procedures. You'll be able to demonstrate equipment operation clearly, address customer queries effectively, and complete handover documentation to ensure customer satisfaction and sign-off.

What you'll be able to do

  • Understand handover procedures for equipment, including documentation, demonstrations, and customer sign-off
  • Demonstrate equipment operation to the customer, explaining key features and functions clearly and concisely
  • Hand over equipment to the customer effectively, ensuring they understand how to use it safely and efficiently
  • Address customer questions and concerns regarding equipment operation and maintenance, providing accurate and helpful information
Erect Support Structure and Install RacksReal unit · Pearson Education Ltd
You'll learn to erect support structures and install racks according to specifications. The unit includes site preparation, ensuring structural stability, correct rack positioning, and adherence to safety requirements during erection activities.

What you'll be able to do

  • Erect a support structure according to given specifications.
  • Install racks within the erected support structure, ensuring correct placement and security.
  • Prepare the site for the erection of a support structure, including clearing the area and ensuring a safe working environment.
  • Understand the safety requirements and procedures when erecting support structures, including the use of personal protective equipment (PPE) and safe working practices.
Establish Site and Prepare to Carry Out External Work ActivitiesReal unit · Pearson Education Ltd
You'll develop the ability to establish and prepare a safe site for external work activities. The unit includes site safety requirements, risk assessment, hazard identification, control measures, and selection and checking of tools and equipment.

What you'll be able to do

  • Understand site safety requirements for external work activities, including relevant regulations and guidelines
  • Assess risks on site before commencing external work, identifying potential hazards and implementing control measures
  • Prepare the site for external work, ensuring it is safe and ready for the activities to be carried out
  • Select and check tools and equipment required for external work, ensuring they are appropriate for the task and in good working order
  • Understand environmental considerations related to external work activities, including waste disposal and minimising environmental impact
Improve your Own Effectiveness in the Communication Technologies Working EnvironmentReal unit · Pearson Education Ltd
It teaches you to understand various communication technologies used in the workplace and identify areas for personal improvement. You'll learn to enhance their communication effectiveness, manage time efficiently, and appreciate the importance of ongoing professional development.

What you'll be able to do

  • Understand the range of communication technologies used in the workplace.
  • Understand the importance of effective communication in the workplace.
  • Identify areas for improvement in own communication skills.
  • Identify areas for improvement in own work practices.
  • Improve own effectiveness in the communication technologies working environment.
  • Implement strategies for improving own performance.
  • Manage own time effectively to meet deadlines and priorities.
  • Understand the importance of professional development for career progression.
  • Understand the benefits of continuous learning and development.
Install Internal Cables and Cable Management SystemReal unit · Pearson Education Ltd
It teaches you to identify internal cable types and cable management systems. You'll gain skills to install internal cables and management systems, terminate cables correctly, and comply with health and safety requirements.

What you'll be able to do

  • Identify different types of internal cables and their applications
  • Describe various cable management systems and their benefits
  • Install internal cables according to industry standards and best practices
  • Install cable management systems to support and protect internal cables
  • Describe relevant health and safety requirements for installing internal cables and cable management systems
  • Terminate cables using appropriate connectors and tools
Install Local Antennae and Feeder Cable at Customer's PremisesReal unit · Pearson Education Ltd
This unit covers the installation of local antennae and feeder cables at customer premises. You'll understand how to position, mount, ground, and align antennae to optimise signal strength, and connect feeder cables securely and correctly.

What you'll be able to do

  • Install local antennae at a customer's premises, ensuring correct positioning and secure mounting.
  • Install feeder cable to connect the antenna to the customer's equipment, ensuring correct termination and weatherproofing.
  • Align antennae to optimise signal reception, using appropriate tools and techniques.
  • Understand signal strength requirements for optimal performance, and how to measure and adjust antenna alignment to achieve these levels.
Install Telecommunications Systems and EquipmentReal unit · Pearson Education Ltd
You'll gain knowledge of procedures for installing telecommunications systems and equipment according to industry standards. The unit covers safe installation practices, testing of installed systems, and adherence to health and safety requirements.

What you'll be able to do

  • Know the procedures for installing telecommunications systems in accordance with industry standards and manufacturer's instructions
  • Install telecommunications equipment safely and effectively
  • Test installed systems to ensure they meet performance requirements
  • Understand health and safety requirements related to telecommunications installations, including personal protective equipment (PPE) and safe working practices
  • Use tools and equipment safely and correctly for telecommunications installations
Install Vehicle Communications SystemsReal unit · Pearson Education Ltd
This unit provides learners with knowledge of various vehicle communication systems and their applications. You'll learn to install and test these systems following manufacturer instructions while observing relevant health and safety requirements.

What you'll be able to do

  • Know the different types of vehicle communication systems available and their applications
  • Install vehicle communication systems according to manufacturer's instructions and industry best practice
  • Test installed vehicle communication systems to ensure correct operation
  • Understand health and safety requirements related to the installation and testing of vehicle communication systems
Joint Metallic CablesReal unit · Pearson Education Ltd
You'll develop knowledge of metallic cable types and characteristics, preparing and jointing cables using correct techniques. The unit includes testing cable joints for integrity and applying safety precautions during the jointing process.

What you'll be able to do

  • Identify different types of metallic cables and their characteristics
  • Explain how to prepare metallic cables for jointing, including stripping and cleaning
  • Joint metallic cables using appropriate techniques and materials
  • Test cable joints to ensure they are electrically sound and meet performance requirements
  • Describe safety precautions for jointing metallic cables, including the use of personal protective equipment (PPE)
Locate Fault and Determine Fault Clearance ActionsReal unit · Pearson Education Ltd
This unit provides learners with knowledge of fault location techniques for underground cables and the determination of appropriate fault clearance actions. You'll be able to locate faults accurately, interpret diagnostic results, and assess safety during fault clearance.

What you'll be able to do

  • Understand fault location techniques for underground cables, including the use of testing equipment and diagnostic procedures
  • Locate cable faults accurately, using appropriate methods and interpreting test results effectively
  • Determine fault clearance actions based on the type and location of the fault, considering safety and operational requirements
  • Assess the safety of fault clearance actions, identifying potential hazards and implementing appropriate control measures
Operate Communications SystemReal unit · Pearson Education Ltd
You'll gain an understanding of communication system features and functionalities. The unit covers operating the system to send and receive messages, maintaining security, troubleshooting common issues, and understanding communication protocols.

What you'll be able to do

  • Know the features and functionalities of a communication system
  • Operate a communication system effectively and efficiently
  • Maintain communication system security protocols to prevent unauthorised access
  • Understand communication protocols and standards used in the system
Prepare for Internal WorkReal unit · Pearson Education Ltd
You'll develop knowledge and skills to prepare effectively for internal work activities. The unit covers the importance of preparation, health and safety procedures, and the selection and checking of appropriate tools and equipment.

What you'll be able to do

  • Understand the importance of preparation for internal work activities, including the benefits of effective preparation
  • Know the relevant health and safety procedures that must be followed when preparing for internal work
  • Prepare the work area for internal work, ensuring it is safe and organised
  • Select and check tools and equipment required for internal work, ensuring they are in good working order
Pressurise and Confirm the Integrity of External CablesReal unit · Pearson Education Ltd
This unit provides learners with knowledge and skills to pressurise external cables safely and effectively. You'll apply approved techniques, confirm cable integrity, and adhere to safety requirements and industry standards.

What you'll be able to do

  • Know the procedures for pressurising external cables in accordance with industry standards and organisational policies
  • Pressurise external cables using approved techniques and equipment
  • Confirm cable integrity through appropriate testing and documentation
  • Understand safety requirements when working with pressurised cables, including personal protective equipment (PPE) and emergency procedures
Provide Customer Premises Terminal EquipmentReal unit · Pearson Education Ltd
This unit covers customer premises terminal equipment, including identification, provision, connection, and testing. You'll understand customer service principles and industry standards to ensure equipment meets customer needs effectively.

What you'll be able to do

  • Identify different types of customer premises terminal equipment and their functions
  • Explain how to provide terminal equipment to customers, including selection and configuration
  • Connect terminal equipment according to manufacturer's instructions and industry standards
  • Test terminal equipment to ensure it is functioning correctly and meeting customer requirements
  • Apply customer service principles when providing and supporting terminal equipment
Provide Overhead CablesReal unit · Pearson Education Ltd
You'll gain knowledge of overhead cable provision requirements and regulations. The unit includes identification of cable types, safe installation and securing of overhead cables, and inspection of installations to ensure compliance.

What you'll be able to do

  • Understand the requirements for overhead cable provision, including regulations, standards, and safety considerations
  • Know the different types of overhead cables used in service provision and their characteristics
  • Install overhead cables safely, following established procedures and using appropriate equipment
  • Secure overhead cables to poles or other structures, ensuring they are properly supported and protected
  • Inspect overhead cable installations to identify potential problems and ensure they are in good working order
Provide Underground Main Distribution CableReal unit · Pearson Education Ltd
You'll understand the requirements, regulations, and safety procedures for underground main distribution cable installation. The unit includes site preparation, cable installation, and reinstatement of the work area following completion.

What you'll be able to do

  • Understand the requirements for underground cable distribution, including regulations and safety procedures
  • Prepare for underground cable installation, including site assessment and risk assessment
  • Install underground main distribution cable according to specifications
  • Reinstate the work area to its original condition after cable installation
Provide and Terminate Underground Service Cable to Customer's PremisesReal unit · Pearson Education Ltd
This unit covers the procedures for providing and terminating underground service cables to customer premises. You'll develop skills in excavation, ducting, cable termination, and preparation of customer premises while ensuring safety and regulatory compliance.

What you'll be able to do

  • Know the procedures for providing underground service cables to customer premises, including excavation and ducting requirements
  • Terminate underground service cables correctly and securely at the customer's premises
  • Understand safety requirements for underground cabling, including identifying and avoiding existing utilities
  • Identify different types of underground service cable and their specific applications
  • Prepare the customer's premises for the installation of underground service cables, including liaising with the customer and ensuring a safe working environment
Provide, Replace and Recover PolesReal unit · Pearson Education Ltd
You'll understand different types of poles used in overhead line construction and the procedures for providing, replacing, and recovering them. The unit focuses on safe handling, transportation, and compliance with regulations during pole management activities.

What you'll be able to do

  • Know the types of poles used in overhead line construction, including their materials, dimensions, and load-bearing capacities
  • Understand procedures for providing poles, including transportation, storage, and handling requirements
  • Replace poles safely, following established procedures and using appropriate tools and equipment
  • Recover poles according to regulations, ensuring proper disposal or recycling of materials
Provide, Replace and Recover Service Dropwire to Customer's PremisesReal unit · Pearson Education Ltd
You'll develop the skills to provide, replace, and recover service dropwires at customer premises. The unit covers correct installation, connection, testing, and safe removal procedures, alongside adherence to safety protocols when working on-site.

What you'll be able to do

  • Provide a service dropwire to a customer's premises, ensuring correct installation and connection.
  • Replace a service dropwire at a customer's premises, following appropriate procedures for disconnection and reconnection.
  • Recover a service dropwire from a customer's premises, ensuring safe removal and disposal.
  • Know the safety procedures for working at customer premises, including risk assessments and safe working practices.
Recover Overhead CableReal unit · Pearson Education Ltd
You'll learn to safely recover overhead cables, understanding associated hazards and risks. The unit covers selection and use of appropriate tools and equipment, safe recovery practices, and correct disposal of recovered cables.

What you'll be able to do

  • Understand the hazards associated with overhead cables, including electrical risks and working at height
  • Know the correct tools and equipment for cable recovery, ensuring they are fit for purpose and inspected before use
  • Safely recover overhead cable, following established safety protocols and risk assessments
  • Dispose of recovered cable correctly, adhering to environmental regulations and organisational procedures
Recover Underground CableReal unit · Pearson Education Ltd
You'll gain knowledge of industry-standard procedures for recovering underground cables. The unit includes preparation, safe recovery techniques, hazard identification, and environmental considerations to ensure compliance and safety during cable recovery operations.

What you'll be able to do

  • Know the procedures for recovering underground cable in accordance with industry standards and safety regulations
  • Prepare for cable recovery by identifying hazards, selecting appropriate tools and equipment, and implementing safety measures
  • Recover underground cable safely, following established procedures and using appropriate personal protective equipment (PPE)
  • Understand environmental considerations during cable recovery, including waste disposal, site restoration, and minimising environmental impact
Reinstate Site and Maintain Record SystemReal unit · Pearson Education Ltd
You'll gain knowledge and skills to reinstate sites to their original condition, including surface repair and waste removal. The unit emphasises compliance with regulations and accurate maintenance of record systems to document site reinstatement activities.

What you'll be able to do

  • Reinstate a site to its original condition, including surface repair and waste removal
  • Reinstate a site to required standards, ensuring compliance with relevant regulations and specifications
  • Understand record-keeping requirements for site reinstatement activities, including documentation of materials used, work completed, and any issues encountered
  • Maintain a record system accurately, ensuring that all relevant information is recorded and stored appropriately
Return Engineering Products/Assets to Service by Component Removal and ReplacementReal unit · Pearson Education Ltd
This unit covers the procedures for removing and replacing components in engineering products or assets. You'll learn to identify faulty components using diagnostic tools, safely remove and replace components, and return assets to service following correct protocols.

What you'll be able to do

  • Understand component removal and replacement procedures, including safety precautions and handling of sensitive components
  • Identify faulty components using diagnostic tools and techniques
  • Remove components safely, following established procedures and using appropriate tools
  • Replace components correctly, ensuring proper alignment and connection
  • Return assets to service after component replacement, verifying functionality and performance
Splice Fibre Optic CablesReal unit · Pearson Education Ltd
This unit covers the principles and techniques of fibre optic cable splicing. You'll prepare cables, perform splicing using appropriate methods, and test splices to ensure signal integrity is maintained.

What you'll be able to do

  • Understand the principles of fibre optic splicing, including the reasons for splicing and the importance of maintaining signal integrity
  • Know the different splicing techniques used for fibre optic cables, including fusion splicing and mechanical splicing
  • Prepare fibre optic cables for splicing, including stripping, cleaning, and cleaving the fibres
  • Splice fibre optic cables using appropriate techniques, ensuring a low-loss connection
  • Test fibre optic splices to verify their performance and ensure they meet required standards
Terminate Metallic CablesReal unit · Pearson Education Ltd
This unit covers the identification, preparation, termination, and testing of metallic cables. You'll understand different cable types and characteristics, and develop practical skills to ensure correct and secure cable terminations.

What you'll be able to do

  • Know the different types of metallic cables and their characteristics
  • Prepare metallic cables for termination, including stripping and cleaning
  • Terminate metallic cables using appropriate tools and techniques
  • Test cable terminations to ensure correct connectivity and performance
Transfer Service by Means of Cable ChangeoverReal unit · Pearson Education Ltd
This unit provides learners with knowledge of cable changeover principles and techniques. You'll identify cable types and faults, perform service transfer using cable changeover methods, and test connections post-changeover.

What you'll be able to do

  • Understand the principles of cable changeover, including the reasons for performing a changeover
  • Know the different types of cables used in service provision and their characteristics
  • Identify cable faults that necessitate a cable changeover
  • Transfer service using appropriate cable changeover techniques, following established procedures
  • Test the connection after changeover to ensure service is restored and functioning correctly

The honest bit

You’ve started things before

Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.

There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.

And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.

Your passport

Every credit is a stamp you keep

Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.

Acknowledge Fault Report and Complete Procedures on Restoration of ServiceAssemble and Provide Equipment CabinetAssess and Control Risks in the WorkplaceClear Faults in Systems and EquipmentConfirm Links meet Performance SpecificationConfirm Service Meets Specified PerformanceConnectorise Fibre Optic CablesContribute to the Installation of Software

Each stamp is a real unit registered against this qualification.

Who’d teach you this

The Evidence Evaluator

Assessor

Helps you show what you can actually do, gathering the evidence that proves it as you learn.

Meet all twelve tutors

Where this connects

Where these credits take you

A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.

See Your Progress GrowIllustration
EDEXCEL Level 2 NVQ in Communication Technologies (Infrastructure)
  • Assist in the installation of telecoms equipment
  • Carry out installation of telecoms equipment
  • Configure digital telecommunications equipment and establish broadband connectivity
  • Handover Electronic Security Systems
  • Identify and rectify faults in communications cabling systems
  • Install aerial and satellite receivers
  • Install and configure radio antennae
  • Install and terminate communications cables
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

Skills it covers

What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.

Assist in the installation of telecoms equipmentCarry out installation of telecoms equipmentConfigure digital telecommunications equipment and establish broadband connectivityHandover Electronic Security SystemsIdentify and rectify faults in communications cabling systemsInstall aerial and satellite receiversInstall and configure radio antennaeInstall and terminate communications cablesInstall cabling for electronic security systemsInstall containment and support systems for communication cablesInstall digital telecommunications equipment & wiringInterconnection of Communications Cables and EquipmentMonitor, analyse and communicate IT service delivery performance metricsOperate telephony and computerised systems for emergency servicesPerform digital service transition

How you’ll actually learn this

One-to-one, on your own real work

A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.

One-to-one, on your real workNo lectures, no past-papers. Every unit is practised on the actual tasks your job throws at you, a tutor beside you, not a video in front of you.
Taught to the top, not the testMost courses stop at remembering. Your companion keeps climbing: analysing, judging, creating. That’s the part a machine can’t do for you.
Credits you keep, a map that continuesEvery unit is regulated and yours for good. The day you finish, Zavmo already knows the next role your new credits open.
Acknowledge Fault Report and Complete Procedures on Restoration of ServiceLevel 2

Applied to your own work

Learners will develop the ability to acknowledge fault reports and complete service restoration procedures. The unit covers fault reporting protocols, documentation, communication, and escalation processes to ensure timely and effective service restoration.

How the thinking builds
  1. Remember
  2. Understand
  3. Apply
  4. Analyse
  5. Evaluate
  6. Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.
Your PlanIllustration

Built for EDEXCEL Level 2 NVQ in Communication Technologies (Infrastructure)

34 units in this credential, in the order it lists them, awarded by Pearson Education Ltd.

  1. Acknowledge Fault Report and Complete Procedures on Restoration of Service
  2. Assemble and Provide Equipment Cabinet
  3. Assess and Control Risks in the Workplace
  4. Clear Faults in Systems and Equipment
  5. Confirm Links meet Performance Specification
  6. Confirm Service Meets Specified Performance

and 28 more in the full unit list below.

These are the real units of this credential, in its own order. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

One to one, not one to many

No two people run this the same way

A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.

  1. Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
  2. What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
  3. The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
  4. How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
  5. Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.

See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.

Why it sticks

Most courses stop at remembering

There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.

  1. 6CreateThe Creative Catalyst
  2. 5EvaluateThe Evidence Evaluator
  3. 4AnalyseThe Analyst
  4. 3ApplyThe Coach
  5. 2UnderstandThe Connector
  6. 1RememberThe Builder

Where most courses leave you Where Zavmo takes you

Why this matters: AI can already remember and understand for you. What it can’t do is take your real problem and judge the right call. So the only learning worth paying for is the learning that takes you to the top. That’s exactly what a tutor doing it with you, on your real work, is for.

The value

Why the companion is worth £70 a month

You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.

That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.

This qualification is no longer awarded.

Registrations for it closed some time ago, so it cannot be started today. It appears here because it is on the Ofqual register and may be one you already hold. If you are looking for a current route, browse the qualifications that are still open.

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