Pearson Education Ltd · Level 2
EDEXCEL Level 2 NVQ in Communication Technologies (Infrastructure)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelLevel 2
- Total credits4
- Guided learning26 hours
- Units in this qualification34
Awarded by Pearson Education Ltd · on the Ofqual register
What you’ll learn
What each unit actually teaches you to do
This Level 2 NVQ is aimed at individuals working in the digital technology sector, focusing on communication infrastructure. The qualification assesses competence in providing customer premises terminal equipment, jointing metallic cables, and installing internal cables. It also covers erecting support structures and confirming link performance.
These are the units Pearson Education Ltd registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Acknowledge Fault Report and Complete Procedures on Restoration of ServiceReal unit · Pearson Education Ltd
What you'll be able to do
- Understand fault reporting procedures, including documentation and communication protocols
- Acknowledge a fault report promptly and accurately, providing initial information to the reporter
- Know the procedures for service restoration, including troubleshooting and repair techniques
- Complete service restoration procedures efficiently and effectively, minimising service disruption
- Understand escalation processes for unresolved faults, ensuring timely resolution by appropriate personnel
Assemble and Provide Equipment CabinetReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the different types of equipment cabinets, their construction, and their intended applications
- Assemble an equipment cabinet according to manufacturer's instructions and safety guidelines
- Prepare a cabinet for installation, including cable management and earthing
- Provide a completed equipment cabinet, ensuring it meets specified requirements and is ready for use
Assess and Control Risks in the WorkplaceReal unit · Pearson Education Ltd
What you'll be able to do
- Understand risk assessment principles and their importance in the workplace
- Identify workplace hazards using appropriate methods
- Assess risks associated with identified hazards
- Implement control measures to reduce or eliminate risks
- Monitor and review risks and control measures for effectiveness
Clear Faults in Systems and EquipmentReal unit · Pearson Education Ltd
What you'll be able to do
- Identify faults in systems using appropriate diagnostic techniques and tools.
- Identify faults in equipment using appropriate diagnostic techniques and tools.
- Clear faults in systems and equipment, following established procedures and safety guidelines.
- Know fault finding techniques, including systematic troubleshooting and the use of diagnostic equipment.
- Understand escalation procedures for faults that cannot be cleared, including reporting to the appropriate personnel or department.
Confirm Links meet Performance SpecificationReal unit · Pearson Education Ltd
What you'll be able to do
- Confirm link performance against specified criteria using appropriate testing methods.
- Test links using relevant equipment and procedures to determine their performance characteristics.
- Understand performance specifications for links, including acceptable parameters and tolerances.
- Accurately record test results, documenting the performance of the links and any deviations from the specified criteria.
Confirm Service Meets Specified PerformanceReal unit · Pearson Education Ltd
What you'll be able to do
- Understand service performance specifications and key performance indicators (KPIs)
- Test service performance using appropriate tools and methods
- Analyse test results to identify any performance issues
- Report on service performance, including findings and recommendations
Connectorise Fibre Optic CablesReal unit · Pearson Education Ltd
What you'll be able to do
- Understand different types of fibre optic cable and their characteristics
- Prepare fibre optic cables for connectorisation, including stripping and cleaning
- Connectorise fibre optic cables using appropriate tools and techniques
- Test fibre optic connections to ensure signal quality and minimal loss
- Understand health and safety considerations when working with fibre optics, including the safe handling of tools and materials and the prevention of eye injuries
Contribute to the Installation of SoftwareReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the fundamental principles of software installation processes.
- Understand different types of software installation processes.
- Prepare the system and environment for software installation.
- Back up data prior to software installation.
- Contribute to the installation of software according to instructions.
- Follow procedures for software installation.
- Test the software installation to ensure it functions correctly.
- Document the software installation process and any issues encountered.
Demonstrate and Hand Over to the CustomerReal unit · Pearson Education Ltd
What you'll be able to do
- Understand handover procedures for equipment, including documentation, demonstrations, and customer sign-off
- Demonstrate equipment operation to the customer, explaining key features and functions clearly and concisely
- Hand over equipment to the customer effectively, ensuring they understand how to use it safely and efficiently
- Address customer questions and concerns regarding equipment operation and maintenance, providing accurate and helpful information
Erect Support Structure and Install RacksReal unit · Pearson Education Ltd
What you'll be able to do
- Erect a support structure according to given specifications.
- Install racks within the erected support structure, ensuring correct placement and security.
- Prepare the site for the erection of a support structure, including clearing the area and ensuring a safe working environment.
- Understand the safety requirements and procedures when erecting support structures, including the use of personal protective equipment (PPE) and safe working practices.
Establish Site and Prepare to Carry Out External Work ActivitiesReal unit · Pearson Education Ltd
What you'll be able to do
- Understand site safety requirements for external work activities, including relevant regulations and guidelines
- Assess risks on site before commencing external work, identifying potential hazards and implementing control measures
- Prepare the site for external work, ensuring it is safe and ready for the activities to be carried out
- Select and check tools and equipment required for external work, ensuring they are appropriate for the task and in good working order
- Understand environmental considerations related to external work activities, including waste disposal and minimising environmental impact
Improve your Own Effectiveness in the Communication Technologies Working EnvironmentReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the range of communication technologies used in the workplace.
- Understand the importance of effective communication in the workplace.
- Identify areas for improvement in own communication skills.
- Identify areas for improvement in own work practices.
- Improve own effectiveness in the communication technologies working environment.
- Implement strategies for improving own performance.
- Manage own time effectively to meet deadlines and priorities.
- Understand the importance of professional development for career progression.
- Understand the benefits of continuous learning and development.
Install Internal Cables and Cable Management SystemReal unit · Pearson Education Ltd
What you'll be able to do
- Identify different types of internal cables and their applications
- Describe various cable management systems and their benefits
- Install internal cables according to industry standards and best practices
- Install cable management systems to support and protect internal cables
- Describe relevant health and safety requirements for installing internal cables and cable management systems
- Terminate cables using appropriate connectors and tools
Install Local Antennae and Feeder Cable at Customer's PremisesReal unit · Pearson Education Ltd
What you'll be able to do
- Install local antennae at a customer's premises, ensuring correct positioning and secure mounting.
- Install feeder cable to connect the antenna to the customer's equipment, ensuring correct termination and weatherproofing.
- Align antennae to optimise signal reception, using appropriate tools and techniques.
- Understand signal strength requirements for optimal performance, and how to measure and adjust antenna alignment to achieve these levels.
Install Telecommunications Systems and EquipmentReal unit · Pearson Education Ltd
What you'll be able to do
- Know the procedures for installing telecommunications systems in accordance with industry standards and manufacturer's instructions
- Install telecommunications equipment safely and effectively
- Test installed systems to ensure they meet performance requirements
- Understand health and safety requirements related to telecommunications installations, including personal protective equipment (PPE) and safe working practices
- Use tools and equipment safely and correctly for telecommunications installations
Install Vehicle Communications SystemsReal unit · Pearson Education Ltd
What you'll be able to do
- Know the different types of vehicle communication systems available and their applications
- Install vehicle communication systems according to manufacturer's instructions and industry best practice
- Test installed vehicle communication systems to ensure correct operation
- Understand health and safety requirements related to the installation and testing of vehicle communication systems
Joint Metallic CablesReal unit · Pearson Education Ltd
What you'll be able to do
- Identify different types of metallic cables and their characteristics
- Explain how to prepare metallic cables for jointing, including stripping and cleaning
- Joint metallic cables using appropriate techniques and materials
- Test cable joints to ensure they are electrically sound and meet performance requirements
- Describe safety precautions for jointing metallic cables, including the use of personal protective equipment (PPE)
Locate Fault and Determine Fault Clearance ActionsReal unit · Pearson Education Ltd
What you'll be able to do
- Understand fault location techniques for underground cables, including the use of testing equipment and diagnostic procedures
- Locate cable faults accurately, using appropriate methods and interpreting test results effectively
- Determine fault clearance actions based on the type and location of the fault, considering safety and operational requirements
- Assess the safety of fault clearance actions, identifying potential hazards and implementing appropriate control measures
Operate Communications SystemReal unit · Pearson Education Ltd
What you'll be able to do
- Know the features and functionalities of a communication system
- Operate a communication system effectively and efficiently
- Maintain communication system security protocols to prevent unauthorised access
- Understand communication protocols and standards used in the system
Prepare for Internal WorkReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the importance of preparation for internal work activities, including the benefits of effective preparation
- Know the relevant health and safety procedures that must be followed when preparing for internal work
- Prepare the work area for internal work, ensuring it is safe and organised
- Select and check tools and equipment required for internal work, ensuring they are in good working order
Pressurise and Confirm the Integrity of External CablesReal unit · Pearson Education Ltd
What you'll be able to do
- Know the procedures for pressurising external cables in accordance with industry standards and organisational policies
- Pressurise external cables using approved techniques and equipment
- Confirm cable integrity through appropriate testing and documentation
- Understand safety requirements when working with pressurised cables, including personal protective equipment (PPE) and emergency procedures
Provide Customer Premises Terminal EquipmentReal unit · Pearson Education Ltd
What you'll be able to do
- Identify different types of customer premises terminal equipment and their functions
- Explain how to provide terminal equipment to customers, including selection and configuration
- Connect terminal equipment according to manufacturer's instructions and industry standards
- Test terminal equipment to ensure it is functioning correctly and meeting customer requirements
- Apply customer service principles when providing and supporting terminal equipment
Provide Overhead CablesReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the requirements for overhead cable provision, including regulations, standards, and safety considerations
- Know the different types of overhead cables used in service provision and their characteristics
- Install overhead cables safely, following established procedures and using appropriate equipment
- Secure overhead cables to poles or other structures, ensuring they are properly supported and protected
- Inspect overhead cable installations to identify potential problems and ensure they are in good working order
Provide Underground Main Distribution CableReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the requirements for underground cable distribution, including regulations and safety procedures
- Prepare for underground cable installation, including site assessment and risk assessment
- Install underground main distribution cable according to specifications
- Reinstate the work area to its original condition after cable installation
Provide and Terminate Underground Service Cable to Customer's PremisesReal unit · Pearson Education Ltd
What you'll be able to do
- Know the procedures for providing underground service cables to customer premises, including excavation and ducting requirements
- Terminate underground service cables correctly and securely at the customer's premises
- Understand safety requirements for underground cabling, including identifying and avoiding existing utilities
- Identify different types of underground service cable and their specific applications
- Prepare the customer's premises for the installation of underground service cables, including liaising with the customer and ensuring a safe working environment
Provide, Replace and Recover PolesReal unit · Pearson Education Ltd
What you'll be able to do
- Know the types of poles used in overhead line construction, including their materials, dimensions, and load-bearing capacities
- Understand procedures for providing poles, including transportation, storage, and handling requirements
- Replace poles safely, following established procedures and using appropriate tools and equipment
- Recover poles according to regulations, ensuring proper disposal or recycling of materials
Provide, Replace and Recover Service Dropwire to Customer's PremisesReal unit · Pearson Education Ltd
What you'll be able to do
- Provide a service dropwire to a customer's premises, ensuring correct installation and connection.
- Replace a service dropwire at a customer's premises, following appropriate procedures for disconnection and reconnection.
- Recover a service dropwire from a customer's premises, ensuring safe removal and disposal.
- Know the safety procedures for working at customer premises, including risk assessments and safe working practices.
Recover Overhead CableReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the hazards associated with overhead cables, including electrical risks and working at height
- Know the correct tools and equipment for cable recovery, ensuring they are fit for purpose and inspected before use
- Safely recover overhead cable, following established safety protocols and risk assessments
- Dispose of recovered cable correctly, adhering to environmental regulations and organisational procedures
Recover Underground CableReal unit · Pearson Education Ltd
What you'll be able to do
- Know the procedures for recovering underground cable in accordance with industry standards and safety regulations
- Prepare for cable recovery by identifying hazards, selecting appropriate tools and equipment, and implementing safety measures
- Recover underground cable safely, following established procedures and using appropriate personal protective equipment (PPE)
- Understand environmental considerations during cable recovery, including waste disposal, site restoration, and minimising environmental impact
Reinstate Site and Maintain Record SystemReal unit · Pearson Education Ltd
What you'll be able to do
- Reinstate a site to its original condition, including surface repair and waste removal
- Reinstate a site to required standards, ensuring compliance with relevant regulations and specifications
- Understand record-keeping requirements for site reinstatement activities, including documentation of materials used, work completed, and any issues encountered
- Maintain a record system accurately, ensuring that all relevant information is recorded and stored appropriately
Return Engineering Products/Assets to Service by Component Removal and ReplacementReal unit · Pearson Education Ltd
What you'll be able to do
- Understand component removal and replacement procedures, including safety precautions and handling of sensitive components
- Identify faulty components using diagnostic tools and techniques
- Remove components safely, following established procedures and using appropriate tools
- Replace components correctly, ensuring proper alignment and connection
- Return assets to service after component replacement, verifying functionality and performance
Splice Fibre Optic CablesReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the principles of fibre optic splicing, including the reasons for splicing and the importance of maintaining signal integrity
- Know the different splicing techniques used for fibre optic cables, including fusion splicing and mechanical splicing
- Prepare fibre optic cables for splicing, including stripping, cleaning, and cleaving the fibres
- Splice fibre optic cables using appropriate techniques, ensuring a low-loss connection
- Test fibre optic splices to verify their performance and ensure they meet required standards
Terminate Metallic CablesReal unit · Pearson Education Ltd
What you'll be able to do
- Know the different types of metallic cables and their characteristics
- Prepare metallic cables for termination, including stripping and cleaning
- Terminate metallic cables using appropriate tools and techniques
- Test cable terminations to ensure correct connectivity and performance
Transfer Service by Means of Cable ChangeoverReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the principles of cable changeover, including the reasons for performing a changeover
- Know the different types of cables used in service provision and their characteristics
- Identify cable faults that necessitate a cable changeover
- Transfer service using appropriate cable changeover techniques, following established procedures
- Test the connection after changeover to ensure service is restored and functioning correctly
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this

The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Assist in the installation of telecoms equipment
- Carry out installation of telecoms equipment
- Configure digital telecommunications equipment and establish broadband connectivity
- Handover Electronic Security Systems
- Identify and rectify faults in communications cabling systems
- Install aerial and satellite receivers
- Install and configure radio antennae
- Install and terminate communications cables
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your own work
Learners will develop the ability to acknowledge fault reports and complete service restoration procedures. The unit covers fault reporting protocols, documentation, communication, and escalation processes to ensure timely and effective service restoration.
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for EDEXCEL Level 2 NVQ in Communication Technologies (Infrastructure)
34 units in this credential, in the order it lists them, awarded by Pearson Education Ltd.
- Acknowledge Fault Report and Complete Procedures on Restoration of Service
- Assemble and Provide Equipment Cabinet
- Assess and Control Risks in the Workplace
- Clear Faults in Systems and Equipment
- Confirm Links meet Performance Specification
- Confirm Service Meets Specified Performance
and 28 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
This qualification is no longer awarded.
Registrations for it closed some time ago, so it cannot be started today. It appears here because it is on the Ofqual register and may be one you already hold. If you are looking for a current route, browse the qualifications that are still open.
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