Work in a Supporting Role within the Public Sector

Overview & Purpose

What This Standard Covers

This NOS outlines the requirements for effectively working in a supporting role within the public sector, emphasizing the importance of aligning with the sector's purpose and values, understanding employment rights, respecting diversity, and maintaining confidentiality.

Performance Criteria

• Provide services that meet customer needs.
• Identify personal contributions to service delivery.
• Maintain a positive image of the organization.
• Adhere to policies, systems, and procedures relevant to the role.
• Collaborate with external organizations while protecting the organization's image.
• Seek guidance on objectives and procedures as needed.
• Access information about employment rights and responsibilities.
• Engage with others to enhance personal performance.
• Fulfill responsibilities consistent with the employment contract.
• Respect individual differences in interactions.
• Learn from others to improve service delivery.
• Follow organizational and legal requirements regarding discrimination.

Knowledge & Understanding Requirements

• Understand the diverse needs of customers across communities.
• Recognize the services offered by the organization.
• Be aware of the relationship between public sector bodies and contractors.
• Understand the positive impacts of public services on communities.
• Know how to deliver service effectively in a non-competitive environment.
• Recognize how public influence affects service quality.
• Differentiate between in-house services and private contractor services.
• Understand the importance of value for money in service delivery.
• Be aware of monitoring procedures for public sector contracts.
• Know where to access rights and responsibilities information.
• Understand individual responsibilities under employment contracts and discrimination laws.

Relevent Roles

• Health, Public Services and Care Occupations
• Personal Service Occupations
• Housekeeping Occupations
• Customer Service Occupations
• Elementary Occupations
• Elementary Cleaning Occupations
• Elementary Security Occupations