Supervise the contact lens service

Overview & Purpose

What This Standard Covers

This standard outlines the requirements for setting up and supervising the supply of contact lenses, ensuring customers receive appropriate verbal and written advice for safe and effective contact lens wear. Practices must align with contemporary information and policies.

Performance Criteria

• Confirm contact lenses match orders received from suppliers.
• Refer any anomalies to clinically qualified personnel.
• Accurately complete required documentation.
• Inform customers about lens collection or delivery procedures.
• Manage appointment scheduling per store procedures.
• Ensure correct preparation and storage of contact lenses for collection.
• Supply contact lenses according to established procedures.
• Manage payment processes as per store policies.
• Maintain hygiene standards as required by store protocols.
• Advise customers on usage, care, and handling of contact lenses.
• Ensure customers understand after-care and emergency procedures.
• Provide written eye care information to customers and document it.
• Refer problems or queries to qualified personnel.
• Complete necessary documentation accurately.

Knowledge & Understanding Requirements

• Legislation regarding contact lens sales and prescriptions.
• Benefits and features of different contact lenses.
• Contact lens replacement frequency and parameters.
• Measurement units related to contact lenses (dioptres, etc.).
• Types of contact lens materials and their characteristics (e.g., PMMA, GP).
• Supply methods and aftercare requirements.
• Practice/store standards for documentation and hygiene.
• Principles of contact lens fitting and customer education about insertion and removal.
• Awareness of adverse reactions and customer support processes.

Relevent Roles

• Optical retail supervisors, contact lens technicians, customer service representatives in optical retail, retail store managers.