Create, maintain and enhance productive working relationships

Overview & Purpose

What This Standard Covers

This unit focuses on the development and enhancement of productive working relationships within the workplace, particularly with line managers, colleagues, suppliers, and customers, while adhering to operational and safety practices.

Performance Criteria

• Establish and maintain productive working relationships.
• Facilitate discussions on work-related and personal matters.
• Provide advice within the limits of own expertise and refer to specialists when necessary.
• Handle differences effectively and communicate operational changes.
• Encourage communication of ideas and provide feedback.
• Ensure accurate and complete communication of operational status.
• Maintain a clean and safe work area.

Knowledge & Understanding Requirements

• Safe Systems of Work for hazard identification and risk mitigation.
• Statutory and organizational requirements.
• Interpretation of operational requirements.
• Components of productive working relationships.
• Limits of responsibility and expertise.
• Effective communication and conflict resolution methods.
• Job roles and responsibilities for oneself and immediate manager.

Relevent Roles

• Process, Plant and Machine Operatives
• Manufacturing Technologies
• Engineering and Manufacturing Technologies
• Hydrocarbon Control Room Operators