Contribute to Promoting Hospitality Services and Products Legacy

Overview & Purpose

What This Standard Covers

This NOS outlines the necessary skills and knowledge for supervisors and managers in the hospitality industry to effectively promote services and products. It emphasizes innovative promotional activities and alignment with organizational goals and ethical standards.

Performance Criteria

• Identify potential promotional activities and expected sales improvements.
• Consult with colleagues regarding promotional ideas.
• Ensure promotions align with organizational objectives and legal requirements.
• Collect and organize relevant supporting information and resources.
• Develop and implement effective promotional plans.
• Brief relevant colleagues on planned activities.
• Monitor the effectiveness of promotional activities.
• Evaluate promotional effectiveness and outcomes.

Knowledge & Understanding Requirements

• Relevant laws regarding promotional activities and consequences of violations.
• Social responsibility and ethical considerations in promotions.
• Writing terms and conditions for promotions.
• Understanding target markets and sales targets relevant to the organization.
• Knowledge of competitors and existing promotional plans.
• Resource availability and budgeting for promotions.
• Procedures for implementing promotions and necessary consultations.
• Effective presentation of promotional ideas.
• Awareness of potential disruptions to promotions and mitigation strategies.
• Measurement of promotional effectiveness and improvement recommendations.

Relevent Roles

• Supervisor, Team Leader, First Line Manager.