Social Impact Coordinator

Role Purpose & Context

Role Summary

The Social Impact Coordinator is here to make life easier for the wider Sustainability and Corporate Social team. Day-to-day, you'll be handling the essential administrative and data-focused tasks that keep our programmes ticking over, like processing grant payments, gathering information for our reports, and helping to organise employee volunteer events. You're not just pushing papers, though; you're directly supporting our efforts to make a real difference in the world, ensuring our data is spot-on and our community partners get what they need, when they need it. This role sits right at the heart of our operations, acting as the backbone for our social impact and environmental programmes. You'll be translating requests from the team into actionable tasks and making sure the information flow is smooth. When you do this well, our programmes run without a hitch, our reports are accurate, and our reputation as a responsible business stays solid. If things go wrong, well, a delayed grant payment can really hurt a small charity, and bad data can make us look silly to investors. Honestly, the biggest challenge here is keeping on top of all the moving parts and making sure every 'i' is dotted and 't' is crossed, especially when you're chasing data from different corners of the business. But the reward? You'll be learning the ropes of corporate sustainability from the ground up, seeing how your meticulous work directly contributes to meaningful social and environmental outcomes. It's a great stepping stone.

Reporting Structure

• Reports to: Social Impact Analyst
• Direct reports:
• Matrix relationships: ESG Assistant, CSR Administrator, Sustainability Programme Support, Community Engagement Assistant,

Key Stakeholders

Internal:

• Your immediate Sustainability_Corporate_Social team
• Employee volunteers and internal programme participants
• HR and Internal Communications teams (for volunteer programmes)
• Finance (for grant payments and budget tracking)

External:

• Non-profit partners (you'll handle basic communications and data requests)
• Community groups (indirectly, through programme support)

Organisational Impact

Scope: Your accurate and timely support ensures the smooth operation of our social impact and sustainability programmes. You're helping us maintain our credibility, meet our reporting obligations, and ultimately, deliver on our promises to employees, communities, and investors. Get it right, and the whole team benefits; get it wrong, and it can cause headaches for everyone involved.

Performance Metrics

Quantitative Metrics

1. Metric: Data Accuracy
2. Desc: The precision of data you collect, input, and maintain for volunteer hours, grant records, and other programme metrics.
3. Target: <1% error rate
4. Freq: Monthly spot checks and quarterly audits.
5. Example: If you're tracking 500 volunteer hours, we'd expect fewer than 5 entries with incorrect dates or project codes. Catching those little mistakes before they become big problems is key.
6. Metric: Response Time
7. Desc: How quickly you respond to internal team requests and basic inquiries from non-profit partners or employee volunteers.
8. Target: 95% of inquiries resolved or acknowledged within 48 hours.
9. Freq: Weekly review of email and internal comms platforms.
10. Example: An employee asks about signing up for a volunteer day on Monday; you've either given them the info or told them you're looking into it by Wednesday morning. Simple, but it keeps things moving.
11. Metric: Task Completion Rate
12. Desc: The percentage of assigned administrative and data collection tasks completed by their agreed-upon deadlines.
13. Target: 100% of assigned tasks completed on time.
14. Freq: Weekly review of project management tools (e.g., Asana, Monday.com) with your manager.
15. Example: If you're asked to compile a list of grant recipients by Friday, we expect that list to be ready by Friday. No excuses, just organised delivery.
16. Metric: Documentation Quality
17. Desc: The clarity, completeness, and organisation of the programme documentation and internal guides you help to maintain.
18. Target: All documentation updated within 24 hours of process changes, and easy for others to understand.
19. Freq: Quarterly review by your manager, plus ad-hoc feedback from team members.
20. Example: You update the 'how-to' guide for processing a new type of grant payment, and a new starter can follow it without asking a single question.

Qualitative Metrics

1. Metric: Proactive Team Support
2. Desc: How well you anticipate needs, offer help without being asked, and generally make the team's lives easier.
3. Evidence: You'll be offering to help with data entry when you see someone swamped, flagging potential issues before they become urgent, and generally being seen as a helpful, reliable pair of hands. Your manager will notice you're thinking a step ahead.
4. Metric: Adherence to Process & Guidelines
5. Desc: Your ability to follow established procedures, data entry protocols, and reporting guidelines meticulously.
6. Evidence: Your work will consistently meet our internal standards for data formatting and process steps. We won't find you cutting corners or inventing your own workflows. This is about building good habits from the start.
7. Metric: Learning & Development Engagement
8. Desc: Your eagerness to learn about sustainability concepts, ask questions, and actively seek feedback to improve your skills.
9. Evidence: You'll be asking 'why' we do things a certain way, seeking out training materials, and openly discussing your progress and challenges with your manager. We want to see you absorbing knowledge like a sponge.
10. Metric: Communication Clarity
11. Desc: How clearly and concisely you communicate, both in writing and verbally, with your team and external contacts.
12. Evidence: Your emails will be easy to understand, free of jargon (unless it's insider terminology you've learned!), and get straight to the point. When you speak, you'll be articulate and thoughtful, especially when explaining a process or a piece of data.

Primary Traits

• Trait: Empathetic Pragmatist
• Manifestation: You're someone who genuinely cares about the social and environmental issues we're tackling. You'll listen carefully when a non-profit partner describes their challenges, understanding the human impact. But you can also take that passion and translate it into practical, structured tasks—like making sure the grant paperwork is correct and the deadlines are met. You don't get bogged down by the emotional weight of a problem; instead, you focus on the next practical step.
• Benefit: This role is the crucial link between organisations doing vital work and our corporate structure. If you lack empathy, you won't build trust with our partners. If you lack pragmatism, nothing will actually get done. We need someone who can keep both feet on the ground while reaching for ambitious goals.
• Trait: Unwavering Reliability
• Manifestation: When you say you'll do something, you do it. Period. That means the data for the annual sustainability report is always triple-checked and submitted on time, even if it means staying a bit late. If you promise to follow up with a non-profit, you'll make sure that email is sent. You're meticulous about managing your tasks and deadlines, especially when it comes to things like the grant payment calendar, ensuring no partner is left waiting.
• Benefit: Our team's credibility, and frankly, the company's reputation, rests on accuracy and timely delivery. A tiny error in an emissions report or a delayed grant payment isn't just an inconvenience; it can cause significant reputational damage, erode trust with our partners, and even lead to financial penalties. We need people who are inherently dependable.
• Trait: Process-Driven Investigator
• Manifestation: You don't just accept a spreadsheet as gospel; you'll ask where the numbers came from, who compiled them, and what assumptions were made. You actually enjoy creating checklists and workflows to make messy processes—like collecting volunteer data from 50 different global offices—repeatable and scalable. You find genuine satisfaction in organising chaotic information and making sense of it all.
• Benefit: Social impact work, while full of inspiring stories, is also packed with qualitative data and disparate information sources. To be effective and auditable, we need to build robust systems and processes. Your ability to turn that potential chaos into structured, reportable information that can withstand scrutiny from investors and auditors is absolutely essential. We can't just 'feel good'; we need to prove it.

Supporting Traits

• Trait: Resilience
• Desc: You'll need to bounce back from the occasional cynical comment from colleagues about 'fluffy' sustainability work or when a passion project gets de-prioritised because of budget cuts. It happens. You can't take it personally; you just keep pushing forward.
• Trait: Articulate Storyteller (in training)
• Desc: Even at this level, being able to explain the 'why' behind a small social programme to different internal audiences—from a busy HR person to an employee volunteer—is helpful. You'll be learning how to frame our work in a compelling way.
• Trait: Curious Learner
• Desc: You're genuinely interested in understanding the complexities of sustainability and social impact. You'll ask questions, read up on new topics, and actively seek out opportunities to expand your knowledge. This isn't just a job; it's a field you want to grow in.

Primary Motivators

1. Motivator: Making a Tangible Difference
2. Daily: You'll feel good knowing that your accurate data entry directly helps a non-profit receive their grant on time, or that your organised volunteer event helps employees connect with a cause. Even the small tasks contribute to the bigger picture.
3. Motivator: Working in a Structured Environment
4. Daily: You'll thrive on clear processes, checklists, and defined tasks. There's satisfaction in taking a messy pile of information and turning it into a perfectly organised database or report section.
5. Motivator: Continuous Learning & Growth
6. Daily: You're eager to absorb knowledge about ESG frameworks, impact measurement, and corporate philanthropy. Every task, even the repetitive ones, is an opportunity to understand the bigger system.

Potential Demotivators

Let's be real, this isn't always glamorous. You'll spend a fair bit of time on repetitive data entry, chasing people for information, and dealing with internal bureaucracy. If you need constant novelty and immediate, large-scale impact from every single task, you might find parts of this role frustrating. The 'urgent' request that disrupted your Thursday might get deprioritised on Friday, and you'll sometimes feel like you're just moving numbers around.

Common Frustrations

1. The Annual Data Chase: The Q4 scramble to hound dozens of contacts across the global business for that one specific data point (e.g., water usage in the Singapore facility) needed for the sustainability report. It's tedious, and people are slow to respond.
2. Perception vs. Reality: Being seen internally as the 'party planning committee' or the 'feel-good police' by some, while you're actually managing complex, data-heavy, business-critical risk functions.
3. Measurement Ambiguity: The immense difficulty of proving direct causation for your programmes. Did your literacy programme increase graduation rates, or was it the new school, or a dozen other factors? It's often hard to draw a straight line.
4. Emotional Labour Burnout: Constantly being exposed to the world's biggest problems (climate change, inequality, human rights abuses) and then having to navigate mundane corporate bureaucracy. It can be a bit jarring.

What Role Doesn't Offer

1. High-level strategic decision-making from day one. You're here to support, not set the agenda.
2. A role free from administrative tasks. There's a lot of essential 'grunt work' that needs doing.
3. Guaranteed immediate, visible impact from every single piece of work. Some tasks are about building the foundation for future impact.

ADHD Positives

1. The variety of tasks, even if some are repetitive, can help keep things interesting.
2. Clear, structured processes and checklists can provide a helpful framework for staying on track.
3. The focus on tangible outcomes (e.g., getting a grant processed) can be motivating.
4. Opportunities to move between different types of work (data, comms, event support) can help with focus.

ADHD Challenges and Accommodations

1. Long periods of repetitive data entry might be challenging; we can discuss using AI tools to automate parts of this.
2. Keeping track of multiple small deadlines can be tricky; we use project management software extensively, and your manager will have daily check-ins to help prioritise.
3. Staying focused during lengthy meetings; we encourage active participation and short, focused discussions.
4. We can offer noise-cancelling headphones and a flexible work environment if needed.

Dyslexia Positives

1. The role's emphasis on visual data (spreadsheets, dashboards) can be a strength.
2. Strong verbal communication skills can be highly valued, especially when explaining processes or data.
3. The focus on 'big picture' impact can be motivating, even if the detail work is supported.
4. AI tools can help with drafting and proofreading written communications.

Dyslexia Challenges and Accommodations

1. Extensive written documentation and report drafting might be challenging; we encourage the use of templates and provide access to proofreading tools.
2. Reading and processing large volumes of text (e.g., policy documents) can be time-consuming; AI summarisation tools are available.
3. We can offer screen-reading software, coloured overlays, and flexible deadlines for written tasks when appropriate.
4. Don't worry about asking for extra time to review documents; accuracy is more important than speed.

Autism Positives

1. The clear, process-driven nature of many tasks can be very comforting and efficient.
2. A strong focus on data accuracy and logical consistency is highly valued in this role.
3. The opportunity for deep dives into specific data sets or reporting frameworks can be engaging.
4. Direct, unambiguous communication is the norm within our team.

Autism Challenges and Accommodations

1. Navigating nuanced social interactions with diverse stakeholders might require some support; your manager will guide you on stakeholder engagement.
2. Unexpected changes in priorities or processes (though rare for routine tasks) can be unsettling; we strive for clear communication on any shifts.
3. Sensory considerations: Our office environment is generally calm, but we can provide quiet workspaces or noise-cancelling headphones.
4. We value direct communication and clear expectations, and we'll always provide specific feedback.

Key Responsibilities

Experience Levels Responsibilities

1. Level: Entry Level (0-2 years)
2. Responsibilities: Help out with the data collection for our sustainability reports. This means chasing people across departments for specific numbers (like energy usage or waste figures) and making sure everything is entered correctly into our systems.
3. Process grant payments to our non-profit partners. You'll be checking paperwork, making sure all the details match up, and logging everything accurately so our finance team can release the funds on time. Get it wrong, and a charity might be waiting for crucial money.
4. Support the organisation of employee volunteer events. This could involve sending out invitations, tracking RSVPs, ordering supplies, and helping with logistics on the day. It's about making it easy for our people to get involved.
5. Keep our internal databases and records tidy and up-to-date. This includes contact lists for partners, records of past projects, and ensuring all documentation is filed correctly so anyone can find what they need.
6. Draft basic internal communications, like updates on volunteer numbers or short summaries of programme activities for our employee newsletter. Your manager will review these, but you'll be putting the first words on paper.
7. Help maintain our team's knowledge base on SharePoint or Confluence. This means making sure our process guides and templates are current and easy for everyone to use. Yes, it's boring, but future-you (and everyone else) will be grateful.
8. Schedule meetings for the team, manage calendars, and help prepare basic presentations or agendas. It's the essential admin that keeps the team organised and productive.
9. Supervision: You'll have daily check-ins with your direct manager, especially when you're working on new tasks. For more complex projects, you'll often be paired with a more senior team member. All your work, particularly anything client-facing or data-sensitive, will be reviewed before it goes out.
10. Decision: Honestly, you won't be making independent decisions at this level. If you're unsure about anything, or if something looks a bit off, your first step is always to escalate it to your manager. You'll be told exactly what to do, and we'll guide you through the 'how'.
11. Success: You'll be doing well if your tasks are completed accurately and on time, your data is clean, and you're actively asking questions to understand the 'why' behind what you're doing. Being proactive in offering help and spotting small issues before they become big ones will also show you're really getting stuck in.

Decision-Making Authority

• Type: Data Entry & Validation
• Entry: Follow established protocols precisely. Escalate any discrepancies or missing information to your manager.
• Mid: Independently validate routine data. Propose solutions for minor discrepancies. Escalate complex data issues.
• Senior: Define data validation protocols. Make decisions on data quality thresholds. Consult on significant data architecture changes.
• Type: Grant Payment Processing
• Entry: Execute payments based on approved forms. Escalate any missing signatures or incorrect details to your manager.
• Mid: Manage the full grant payment cycle for routine grants. Flag potential issues with non-profit partners.
• Senior: Approve grant payments up to £5K. Make recommendations on grant terms. Consult on new grant programme structures.
• Type: Internal Communications Drafting
• Entry: Draft initial content for internal newsletters or team updates, always subject to manager review and approval.
• Mid: Draft and finalise communications for specific programmes, with manager oversight. May publish minor updates independently.
• Senior: Approve internal communications related to your programmes. Develop communication strategies for key initiatives.
• Type: External Partner Contact
• Entry: Respond to basic inquiries using pre-approved templates or escalate to your manager. No independent external communications.
• Mid: Manage routine communications with non-profit partners. Handle basic problem-solving. Escalate complex issues.
• Senior: Lead relationships with key non-profit partners. Negotiate programme details. Represent the company at external events.

Competency Requirements

Foundation Skills (Transferable)

These are the bedrock skills that will help you thrive in any role, but especially in a fast-paced support function. We're looking for people who can communicate clearly, solve problems logically, and adapt to new ways of working.

• Category: Communication & Collaboration
• Skills: Clear Written Communication: Can draft emails and internal documents that are easy to understand, grammatically correct, and get straight to the point. No corporate waffle, please.
• Active Listening: Genuinely hears what people are saying, asks clarifying questions, and makes sure they've understood before acting. This is crucial when collecting data or taking requests.
• Teamwork: Works well with others, supports colleagues, and understands that we achieve more together. You're happy to pitch in where needed.
• Basic Presentation Skills: Can put together a simple slide deck and talk through basic data or programme updates to a small internal group without getting flustered.
• Category: Problem-Solving & Initiative
• Skills: Issue Identification: Can spot when something isn't quite right (e.g., a number looks off, a process isn't working) and flag it to the right person.
• Structured Thinking: Approaches tasks in a logical, step-by-step manner. You're not just guessing; you're following a method.
• Resourcefulness: If you don't know something, you'll try to find the answer (check documentation, ask a colleague) before immediately escalating.
• Time Management: Can juggle multiple small tasks, prioritise effectively (with guidance), and meet deadlines. Organisation is key here.
• Category: Adaptability & Learning Agility
• Skills: Openness to Feedback: Takes constructive criticism on board and uses it to improve. You see it as a chance to get better, not a personal attack.
• Process Adherence: Can follow established procedures and guidelines meticulously, even if they seem a bit rigid at first. Consistency is vital.
• Quick Learner: Picks up new software, processes, and concepts relatively quickly. You're keen to understand how things work.
• Resilience: Can handle minor setbacks or changes in direction without getting too frustrated. The world of sustainability can be a bit messy sometimes.

Functional Skills (Role-Specific Technical)

These are the specific skills and tools you'll be using day-to-day to support our social impact and sustainability work. You don't need to be an expert in everything, but a solid foundation is essential.

Technical Competencies

• Skill: Basic ESG Reporting Frameworks
• Desc: You'll understand what frameworks like GRI, SASB, and TCFD are, why we use them, and where to find key information within them. You won't be designing reports, but you'll know the language.
• Level: Basic
• Skill: Materiality Assessment Concepts
• Desc: You'll grasp the idea of a 'materiality matrix'—what it is and why it matters for prioritising ESG topics. You'll help gather data that feeds into this process.
• Level: Basic
• Skill: Impact Measurement & Management (IMM) Fundamentals
• Desc: You'll understand the difference between outputs and outcomes, and why we try to measure long-term impact. You'll help collect data that contributes to our 'Theory of Change' models.
• Level: Basic
• Skill: Corporate Philanthropy & Grantmaking Processes
• Desc: You'll know the basic steps involved in processing a grant, from application to payment. You'll understand the importance of due diligence on non-profit partners.
• Level: Intermediate

Digital Tools

• Tool: Microsoft Excel / Google Sheets
• Level: Advanced
• Usage: You'll be using VLOOKUP/INDEX-MATCH, PivotTables, and complex formulas to clean, analyse, and present volunteer, grant, and environmental data. Seriously, you'll live in spreadsheets.
• Tool: Benevity / YourCause (Blackbaud) / Salesforce.org Philanthropy Cloud
• Level: Intermediate
• Usage: You'll be doing a lot of data entry, pulling pre-built reports on employee volunteering or grant programmes, and managing user profiles within one of these platforms. You'll be the go-to for basic system support.
• Tool: Workiva / OneTrust ESG / FigBytes
• Level: Basic
• Usage: You'll be uploading data sets into these sustainability reporting platforms and extracting standard reports. You'll need to know where to find specific data points for the team.
• Tool: Asana / Monday.com
• Level: Intermediate
• Usage: You'll be updating tasks, tracking deadlines for various projects, and managing file versions. You might even create a basic project plan from a template, keeping everything organised.
• Tool: MS Teams / Slack & SharePoint / Confluence
• Level: Expert
• Usage: You'll be managing channels, permissions, and ensuring organised documentation. This is how we communicate and store our knowledge, so you need to be really comfortable with it.

Industry Knowledge

• Area: Introduction to Environmental & Social Issues
• Desc: A basic understanding of key environmental challenges (e.g., climate change, waste management) and social issues (e.g., inequality, human rights) relevant to corporate responsibility. You don't need to be a scientist, but you should grasp the basics.
• Area: Corporate Social Responsibility (CSR) Principles
• Desc: An understanding of why companies engage in CSR, what 'doing good' means in a corporate context, and the difference between philanthropy and integrated sustainability.

Regulatory Compliance Regulations

• Reg: General Data Protection Regulation (GDPR)
• Usage: You'll need to understand the basics of handling personal data (e.g., employee volunteer lists, non-profit contacts) in a compliant way. It's about respecting privacy and making sure we don't accidentally share sensitive information.
• Reg: Modern Slavery Act (UK)
• Usage: You should be aware of what this act is about and why companies need to report on efforts to prevent modern slavery in their supply chains. You won't be drafting reports, but you'll understand the context of data you might handle.

Essential Prerequisites

• A solid grasp of written and spoken English, with the ability to communicate clearly and concisely.
• Proven experience (even if informal) in an administrative, coordination, or support role where organisation and attention to detail were key.
• Intermediate to advanced proficiency in Microsoft Excel or Google Sheets (VLOOKUPs and PivotTables are your friends).
• A genuine interest in sustainability, corporate social responsibility, or community engagement. We want you to care about what we do.
• The ability to follow instructions meticulously and a willingness to learn new processes and systems quickly.

Career Pathway Context

These aren't just a checklist; they're the foundational blocks we need you to have so you can hit the ground running and start learning the more complex aspects of the role. If you've got these sorted, you're in a great position to grow with us.

Qualifications & Credentials

Emerging Foundation Skills

• Skill: Prompt Engineering & LLM Integration (for basic tasks)
• Why: Honestly, AI is changing how we do everything. Competitors are already using tools like ChatGPT or Claude to draft reports in minutes that used to take hours. Analysts who figure this out will outproduce their peers significantly. We want you to be one of them.
• Concepts: [{'concept_name': 'Understanding how to write clear, effective prompt', 'description': 'Understanding how to write clear, effective prompts for AI tools.'}, {'concept_name': "Recognising the limitations of AI (e.g., 'hallucin", 'description': "Recognising the limitations of AI (e.g., 'hallucinations' or making things up)."}, {'concept_name': 'Using AI for summarisation, drafting first-pass co', 'description': 'Using AI for summarisation, drafting first-pass communications, and basic research.'}, {'concept_name': 'Knowing when to trust AI output and when to double', 'description': 'Knowing when to trust AI output and when to double-check everything.'}]
• Prepare: This week: Start using tools like ChatGPT or Claude to draft email summaries, brainstorm ideas, or rephrase sentences. Just play around with it.
• This month: Experiment with using AI to summarise a long article or policy document related to sustainability.
• Month 2: Try using AI to help you draft a first version of an internal announcement or a social media post for a programme.
• Month 3: Document how much time you've saved and share your findings with your manager. We want to hear about your successes (and failures!).
• QuickWin: Start using Claude or ChatGPT to draft email summaries and code comments today—no approval needed, immediate benefit. It's about getting comfortable.
• Skill: Basic Data Visualisation & Storytelling
• Why: While you're currently focused on data entry, the next step is making that data understandable and impactful. Simply presenting a table of numbers isn't enough; we need to tell a story with our data to influence decisions and show our impact.
• Concepts: [{'concept_name': 'Choosing the right chart type for your data (e.g.,', 'description': 'Choosing the right chart type for your data (e.g., bar chart vs. pie chart).'}, {'concept_name': 'Principles of clear and concise data labelling.', 'description': 'Principles of clear and concise data labelling.'}, {'concept_name': 'Using visual elements to highlight key insights, n', 'description': 'Using visual elements to highlight key insights, not just display data.'}, {'concept_name': 'Understanding your audience and tailoring your vis', 'description': 'Understanding your audience and tailoring your visuals to them.'}]
• Prepare: This week: Pay attention to how data is presented in news articles or our own reports. What works? What doesn't?
• This month: Try to recreate a simple chart from one of our reports in Excel or Google Sheets, focusing on making it as clear as possible.
• Month 2: Take an online course on basic data visualisation (e.g., free options on Coursera or YouTube).
• Month 3: Offer to help a senior team member clean up their presentation slides, focusing on improving the clarity of their charts.
• QuickWin: For any data you present, even in a spreadsheet, try adding a simple, well-labelled chart to summarise the key takeaway. It's a small step that makes a big difference.

Advancing Technical Skills

• Skill: Intermediate ESG & CSR Platform Configuration
• Why: Right now, you're mostly doing data entry and pulling standard reports. As you progress, you'll need to understand how these platforms are configured, how to build custom reports, and even help manage program workflows. This means moving beyond just using the tool to understanding its architecture.
• Concepts: [{'concept_name': 'Understanding custom fields and data structures wi', 'description': 'Understanding custom fields and data structures within platforms like Benevity or Salesforce.org Philanthropy Cloud.'}, {'concept_name': 'Building basic custom reports to answer specific q', 'description': 'Building basic custom reports to answer specific questions, rather than just using pre-built ones.'}, {'concept_name': 'Configuring simple grant application forms or volu', 'description': 'Configuring simple grant application forms or volunteer event sign-up flows.'}, {'concept_name': 'Performing basic data validation checks within the', 'description': 'Performing basic data validation checks within the platform itself.'}]
• Prepare: This week: Ask your manager to walk you through the 'admin' side of one of our platforms. Just observe and ask questions.
• This month: Take ownership of creating one custom report that answers a specific team question.
• Month 2: Work with a senior colleague to understand how a specific programme workflow is set up in the system.
• Month 3: Propose a small improvement to how we use one of our platforms, even if it's just a better way to tag data.
• QuickWin: Explore all the settings and options in Benevity or YourCause. You'll be surprised what you can learn just by clicking around (carefully!).
• Skill: Power Query for Data Transformation (Excel/Sheets)
• Why: You're already an Excel whiz, but data often comes in messy formats. Power Query (or similar tools in Google Sheets) lets you automate the cleaning and transformation of data, saving hours of manual work and reducing errors. This is the next level of spreadsheet mastery.
• Concepts: [{'concept_name': 'Importing data from various sources (CSV, web, oth', 'description': 'Importing data from various sources (CSV, web, other spreadsheets).'}, {'concept_name': 'Cleaning data (removing duplicates, splitting colu', 'description': 'Cleaning data (removing duplicates, splitting columns, changing data types).'}, {'concept_name': 'Merging and appending different data sets.', 'description': 'Merging and appending different data sets.'}, {'concept_name': "Automating data refresh processes so you don't hav", 'description': "Automating data refresh processes so you don't have to do it manually every time."}]
• Prepare: This week: Watch a few YouTube tutorials on 'Power Query for beginners'.
• This month: Identify one repetitive data cleaning task you do and try to automate it using Power Query.
• Month 2: Share your Power Query solution with a colleague and teach them how to use it.
• Month 3: Look for opportunities to integrate Power Query into our regular data collection processes.
• QuickWin: Start by using Power Query to simply import and clean one of our regularly received data sets. Even that small step will save you time.

Education Requirements

• Level: Minimum
• Req: A-levels or equivalent vocational qualification (e.g., BTEC Level 3/4).
• Alts: We're open to candidates with strong demonstrable experience (e.g., 1-2 years in a highly organised administrative or coordination role) in lieu of formal qualifications, especially if you've got a portfolio of work that shows your skills.
• Level: Preferred
• Req: A Bachelor's degree (or equivalent) in a relevant field such as Environmental Science, Geography, Business Studies, Social Sciences, or a related discipline.
• Alts: A degree isn't a deal-breaker, but it shows you've got a good academic foundation and can think critically. If you don't have one, tell us about how you've developed those skills elsewhere.

Experience Requirements

We're looking for someone with 0-2 years of experience. This could be a recent graduate, or someone who's had a year or two in an administrative, coordination, or support role. What really counts is demonstrable experience in activities like meticulous data entry, organising events (even small ones), or providing solid administrative support. Any exposure to sustainability, corporate social responsibility, or community work (even through volunteering) would be a massive bonus.

Preferred Certifications

• Cert: Project Management Fundamentals (e.g., PRINCE2 Foundation, APM Project Fundamentals)
• Prod: Various accredited providers
• Usage: Shows you understand basic project organisation and can help keep tasks on track, which is a big part of this role.
• Cert: Introduction to Sustainability / ESG Basics
• Prod: Various online platforms (e.g., Coursera, edX, FutureLearn)
• Usage: Demonstrates a proactive interest in the field and a basic understanding of key concepts, which will help you get up to speed faster.

Recommended Activities

• Join an internal 'Green Team' or employee resource group focused on sustainability or community impact. It's a great way to meet people and learn.
• Attend webinars or online courses on specific ESG topics (e.g., carbon accounting basics, social impact measurement). Many are free!
• Seek out a mentor within the Sustainability_Corporate_Social team or a related department. Learning from experienced colleagues is invaluable.
• Volunteer for a local charity or community project outside of work. It helps you understand the non-profit perspective, which is crucial for our work.

Career Progression Pathways

Entry Paths to This Role

• Path: Recent Graduate (Relevant Degree)
• Time: 0-1 year
• Path: Administrative Assistant / Coordinator (Non-Sustainability)
• Time: 1-2 years
• Path: Volunteer Coordinator / Community Engagement Role (Non-Profit)
• Time: 1-2 years

Career Progression From This Role

• Pathway: Social Impact Analyst (Level 002)
• Time: 2-3 years in the Coordinator role

Long Term Vision Potential Roles

• Title: Senior Social Impact Programme Manager (Level 003)
• Time: 5-8 years from entry
• Title: Lead, Social Impact & ESG Reporting (Level 004)
• Time: 8-12 years from entry
• Title: Manager, Corporate Social Responsibility (Level 005)
• Time: 12-16 years from entry

How Zavmo Delivers This Role's Development

DISCOVER Phase: Skills Gap Analysis

Zavmo maps your current competencies against all requirements in this job description through conversational assessment. We evaluate your foundation skills (communication, strategic thinking), functional skills (CRM expertise, negotiation), and readiness for career progression.

Output: Personalised skills gap heat map showing strengths and priorities, estimated time to competency, neurodiversity accommodations.

DISCUSS Phase: Personalised Learning Pathway

Based on your DISCOVER results, Zavmo creates a personalised learning plan prioritised by impact: foundation skills first, then functional skills. We adapt to your learning style, pace, and neurodiversity needs (ADHD, dyslexia, autism).

Output: Week-by-week schedule, each module linked to specific job responsibilities, checkpoints and milestones.

DELIVER Phase: Conversational Learning

Learn through conversation, not boring modules. Zavmo uses 10 conversation types (Socratic dialogue, role-play, coaching, case studies) to build competence. Practice difficult QBR presentations, negotiate tough renewals, and handle churn conversations in a safe AI environment before facing real clients.

Example: "For 'Stakeholder Mapping', Zavmo will guide you through analysing a complex enterprise account, identifying key decision-makers, and building an engagement strategy."

DEMONSTRATE Phase: Competency Assessment

Zavmo automatically builds your evidence portfolio as you learn. Every conversation, practice scenario, and application example is captured and mapped to NOS performance criteria. When ready, your portfolio supports OFQUAL qualification claims and demonstrates competence to employers.

Output: Competency matrix, evidence portfolio (downloadable), qualification readiness, career progression score.