Compliance Coordinator

Role Purpose & Context

Role Summary

The Compliance Coordinator is here to provide essential support to our Compliance, Quality, Health, and Safety (CQHS) team. Day-to-day, you'll be handling the critical administrative and data management tasks that underpin all our compliance efforts, making sure everything's documented properly and easy to find during an audit. You'll sit right at the heart of our operational processes, helping to translate regulatory requirements into practical, everyday actions for our frontline teams. When you do this job well, our records are spotless, our training is up-to-date, and we can easily prove we're meeting our obligations – which keeps us compliant and, honestly, out of the news for the wrong reasons. If things go wrong, we could face fines, operational delays, or even worse, safety incidents. The tricky part is keeping on top of all the details in a busy environment where priorities can shift quickly. The reward, though, is knowing you’re a vital part of keeping our people safe and our business running smoothly and ethically. It’s a real sense of purpose, even in the mundane tasks.

Reporting Structure

• Reports to: Compliance Specialist (Level 002)
• Direct reports:
• Matrix relationships: Junior Compliance Assistant, HSE Administrator, Quality Assurance Support, Regulatory Affairs Trainee,

Key Stakeholders

Internal:

• Operations Team Leads
• HR Department (for training records)
• Facilities Management
• Procurement Team
• Internal Audit Team

External:

• External Auditors (indirectly, through data provision)
• Training Providers
• Equipment Suppliers (for safety documentation)

Organisational Impact

Scope: This role directly supports the operational efficiency and regulatory adherence of the entire organisation. Accurate record-keeping and timely task completion mean we avoid penalties, maintain our certifications (like ISO), and, most importantly, keep our employees safe. A slip-up here could mean a missed training record leading to a non-conformance, or incorrect incident data skewing our safety analysis. Essentially, you're helping to build the robust foundation our entire CQHS framework relies on.

Performance Metrics

Quantitative Metrics

1. Metric: Incident Data Entry Accuracy
2. Desc: The percentage of incident reports you process that are free from errors or omissions.
3. Target: 98% accuracy
4. Freq: Monthly spot checks by your manager
5. Example: If you process 50 incident reports in a month, no more than one should have missing fields or incorrect classifications.
6. Metric: Document Control Compliance
7. Desc: The percentage of assigned documents (e.g., SOPs, policies) that are correctly filed, version-controlled, and distributed according to our procedures.
8. Target: 100% adherence to document control protocols
9. Freq: Quarterly audit of document records
10. Example: All 15 new work instructions you're responsible for filing this quarter are in the correct system, with the right version number and approval signatures.
11. Metric: Training Record Completion Rate
12. Desc: The percentage of mandatory training completions you're responsible for tracking and recording that are updated in the LMS within 24 hours of completion.
13. Target: 95% same-day or next-day updates
14. Freq: Weekly review of training logs
15. Example: If 30 employees complete a critical safety training on Monday, you've got 29 of those records updated by Tuesday afternoon.
16. Metric: Audit Finding Follow-up Timeliness
17. Desc: The percentage of minor audit findings or corrective actions (CAPAs) you're asked to follow up on that are actioned or escalated within the agreed timeframe.
18. Target: 90% on-time follow-up
19. Freq: Monthly CAPA review meetings
20. Example: You're asked to chase 10 overdue CAPAs. You manage to get updates on 9 of them and escalate the remaining one to your manager before the deadline.

Qualitative Metrics

1. Metric: Proactive Identification of Discrepancies
2. Desc: How often you spot something that doesn't look quite right in our data or processes and flag it, rather than just processing it.
3. Evidence: Your manager notes instances where you've highlighted potential issues in incident reports, training records, or document versions before they become bigger problems. You're asking 'why does this look different?'
4. Metric: Clarity and Organisation of Records
5. Desc: The ease with which others can find and understand the information you've managed or filed.
6. Evidence: Colleagues consistently find the documents or data they need from you quickly. During internal reviews, there are no complaints about missing or disorganised files you're responsible for. Your desk, physical or digital, isn't a disaster zone.
7. Metric: Learning and Application of Regulations
8. Desc: Your demonstrated understanding of the regulations and standards relevant to your tasks, and how well you apply that knowledge.
9. Evidence: You can explain the 'why' behind a specific compliance task (e.g., 'we do this because of ISO 45001 clause X'). You ask intelligent questions about regulatory changes and how they might affect your work. You're not just following instructions blindly.
10. Metric: Team Collaboration and Support
11. Desc: How effectively you work with and support the wider CQHS team and other departments.
12. Evidence: You're responsive to requests from colleagues. You offer help when you see someone struggling. Feedback from other teams mentions you're easy to work with and helpful in getting information or completing tasks.

Primary Traits

• Trait: Meticulous & Thorough
• Manifestation: You're the person who double-checks regulatory citations before filing a document. You'll spot an inconsistency between a procedure and what someone's actually doing on the shop floor. You naturally keep a perfect, auditable evidence trail, almost without thinking about it. You're the one who notices the decimal point is in the wrong place or a date is off by a day.
• Benefit: Honestly, a single missed clause in a permit or a misread standard can lead to massive fines, operational shutdowns, or even catastrophic safety failures. Our role is the last line of defence against procedural drift and errors. We need people who instinctively double-check, not because we tell them to, but because it feels wrong not to.
• Trait: Inquisitive & Assertive (with politeness)
• Manifestation: When someone says 'we've always done it this way,' your first thought is 'Can you show me the procedure for that, and perhaps the risk assessment?'. You're polite but firm when you need to remind a manager about a past-due corrective action. You'll ask 'why' a few times to get past the surface symptoms and find the real root cause, even if it feels a bit awkward.
• Benefit: Compliance isn't just ticking boxes; it's about actively challenging assumptions and verifying claims. If you're not asking questions, you're not doing the job properly. Without this trait, our function becomes a rubber stamp for a non-compliant reality, and that's not good for anyone, especially our people on the ground.
• Trait: Methodical & Resilient
• Manifestation: You can calmly work through a backlog of 50 audit findings without getting overwhelmed, taking them one by one. You patiently explain the same compliance requirement to a new group of stakeholders for the tenth time, without losing your cool. When an urgent incident happens, you can follow the plan without panicking.
• Benefit: This work involves long feedback loops, a fair bit of bureaucracy, and sometimes, resistance to change. If you need instant gratification, you'll burn out quickly here. Resilience is absolutely key to navigating the political and operational friction that's just part of the job. You've got to be able to stick with it, even when it feels like pushing water uphill.

Supporting Traits

• Trait: Pragmatic
• Desc: You're good at finding solutions that are both compliant and actually work on the shop floor, avoiding 'ivory tower' compliance that just makes everyone's life harder and doesn't really improve safety or quality.
• Trait: Diplomatic
• Desc: You can deliver news – even if it's not what people want to hear, like 'this project has to stop' – in a way that helps build relationships, rather than creating enemies. You know how to phrase things carefully.
• Trait: Systematic
• Desc: You naturally think in terms of processes, controls, and how different parts of the organisation connect. You see the bigger picture of how everything fits together, which is really helpful when you're dealing with complex regulations.
• Trait: Unflappable
• Desc: You maintain your composure and credibility, even when an external auditor shows up unannounced or during a high-stakes incident investigation. You don't get easily rattled, which is a huge asset in this field.

Primary Motivators

1. Motivator: Making a Tangible Difference to Safety and Quality
2. Daily: You get a real kick out of knowing your careful record-keeping or your quick action on a training reminder genuinely helps prevent an accident or ensures a quality product. You're motivated by the idea of protecting people and our reputation.
3. Motivator: Mastering Complex Rules and Systems
4. Daily: You enjoy digging into a dense regulatory document, understanding how it applies to our business, and then figuring out the best way to implement it. You like the challenge of making sense of complicated information.
5. Motivator: Being the 'Go-To' Person for Information and Organisation
6. Daily: You thrive on being the person who knows where everything is, who can quickly pull up the right document or data. You enjoy bringing order to what might otherwise be chaos, and people coming to you for help feels good.

Potential Demotivators

Honestly, this isn't a role for someone who needs constant praise or immediate results. You'll spend a lot of time chasing people for information they've forgotten to provide, or reminding them about overdue tasks. Sometimes, you'll feel like the 'no police,' constantly pointing out what people *can't* do, rather than what they *can*. You might build a fantastic new system for tracking something, only for it to be underutilised because people prefer the 'old way'. If you need to see every piece of your work make a huge, immediate impact, you might struggle here.

Common Frustrations

1. Constantly battling the perception of being the 'Business Prevention Department' or the 'No Police.'
2. Chasing operational managers for the third time to get overdue evidence for a critical corrective action they promised to complete a month ago.
3. The whiplash of being ignored during times of calm and then blamed when an incident inevitably occurs.
4. Discovering that teams are 'pencil-whipping' safety checklists, rendering the entire control useless.
5. Trying to build a robust process around a culture that prioritises speed and shortcuts over doing things right.

What Role Doesn't Offer

1. High-level strategic decision-making (not yet, anyway).
2. A quiet, predictable, 'head-down' work environment every single day.
3. A role where you're always the most popular person in the room (sometimes you'll be the bearer of bad news).
4. The ability to make unilateral changes without approval.

ADHD Positives

1. The varied nature of tasks, from data entry to document review to chasing people, can keep things interesting and prevent boredom.
2. The need for quick responses to urgent requests can tap into hyperfocus and deliver fast results.
3. The role often involves problem-solving and investigation, which can be highly engaging for an ADHD brain.

ADHD Challenges and Accommodations

1. Maintaining focus on repetitive administrative tasks can be challenging. We can help with task batching and regular short breaks.
2. Organising and prioritising a large volume of information and requests might be tough. We use clear task management tools and can provide structured checklists.
3. Attention to detail is critical, but distractions can make it hard. We can offer noise-cancelling headphones and a quieter workspace if needed.

Dyslexia Positives

1. Strong verbal communication skills are often a strength, which is useful for chasing information and explaining requirements.
2. Excellent problem-solving abilities and 'big picture' thinking can help identify systemic issues beyond the text.
3. The ability to understand complex systems and processes intuitively can be a real asset in compliance.

Dyslexia Challenges and Accommodations

1. Reading and interpreting dense regulatory documents can be time-consuming. We encourage the use of text-to-speech software and provide summaries where available.
2. Ensuring accuracy in written reports and data entry can be difficult. We use proofreading tools, templates, and peer review processes.
3. Organising written information might be a hurdle. We provide structured templates for reports and documentation to guide you.

Autism Positives

1. A strong adherence to rules and procedures is highly valued in compliance, ensuring consistency and accuracy.
2. The ability to focus deeply on specific tasks and details is crucial for meticulous record-keeping and analysis.
3. A preference for clear, logical processes and direct communication aligns well with compliance requirements.

Autism Challenges and Accommodations

1. Navigating unspoken social cues and office politics can be tricky. We foster a direct communication culture and provide clear expectations for interactions.
2. Unexpected changes or urgent requests might be unsettling. We try to provide as much notice as possible for changes and have clear escalation paths for urgent matters.
3. Sensory overload in an open-plan office can be an issue. We can offer a quieter workspace, noise-cancelling headphones, and flexibility for breaks.

Key Responsibilities

Experience Levels Responsibilities

1. Level: Entry Level (0-2 years)
2. Responsibilities: Support the CQHS team by accurately inputting incident data, audit findings, and corrective actions into our GRC platform (e.g., ServiceNow GRC). Get this wrong, and our reporting is useless.
3. Manage and organise compliance documentation, including filing, version control, and distribution of policies, procedures, and work instructions using our document control system (e.g., Veeva QualityDocs).
4. Assist with tracking employee training records in our Learning Management System (e.g., Cornerstone OnDemand), ensuring everyone completes their mandatory courses on time. You'll be chasing people, honestly.
5. Perform routine checks and basic data extraction from our systems to support internal audits and regulatory reporting. This means pulling specific lists or numbers for your manager.
6. Help prepare basic compliance reports and presentations by gathering relevant data and populating pre-defined templates for your manager or senior specialists.
7. Under the guidance of a Compliance Specialist, review regulatory intelligence alerts (e.g., from Thomson Reuters) for initial applicability to your specific area, flagging anything that looks important.
8. Learn and apply our internal compliance policies and procedures, asking questions when you're unsure, and always striving to understand the 'why' behind the rules.
9. Supervision: You'll have daily check-ins with your direct manager or a senior team member, especially for the first few months. All your work will be reviewed before it goes out. Think of it as a safety net while you learn the ropes.
10. Decision: Honestly, you won't be making independent decisions here. Your job is to execute assigned tasks following established procedures. Any deviation, new issue, or contact from external parties (like auditors) needs to be escalated immediately to your manager. You're learning, and we're here to guide you.
11. Success: You're successful when your data entries are consistently accurate, your documents are perfectly organised, and you're proactively flagging potential issues or asking clarifying questions. Basically, you're becoming the reliable pair of hands the team can count on for foundational tasks.

Decision-Making Authority

• Type: Data Entry & Validation
• Entry: Follows clear instructions for data input; escalates any data discrepancies or missing information to a Compliance Specialist.
• Mid: Validates data for consistency and accuracy independently; identifies and resolves minor data issues; consults on complex data anomalies.
• Senior: Defines data validation rules and processes; makes decisions on data integrity issues; approves data for reporting.
• Type: Document Control & Management
• Entry: Files, archives, and distributes documents according to established procedures; flags any issues with document versions or approvals to manager.
• Mid: Manages the lifecycle of specific document types; proposes improvements to document control processes; resolves routine document access issues.
• Senior: Designs and implements document control strategies for specific areas; acts as system administrator for document control platforms; approves major document changes.
• Type: Regulatory Interpretation
• Entry: Receives and reviews basic regulatory alerts; escalates any potentially relevant changes to a Compliance Specialist for assessment.
• Mid: Performs initial applicability assessments of regulatory changes; drafts summaries of impact for review; researches specific clauses.
• Senior: Interprets complex regulations and provides guidance; makes recommendations on policy changes based on regulatory shifts; represents the organisation in discussions with regulators.
• Type: Corrective Action (CAPA) Management
• Entry: Tracks CAPA status and due dates; collects evidence of completion; escalates overdue CAPAs to the responsible owner and manager.
• Mid: Investigates minor CAPAs to identify root causes; drafts CAPA plans for review; verifies effectiveness of implemented actions.
• Senior: Leads complex CAPA investigations; approves CAPA plans and closures; analyses CAPA trends to identify systemic issues.

Competency Requirements

Foundation Skills (Transferable)

These are the core skills that underpin everything you'll do. Think of them as your toolkit for navigating the day-to-day challenges and interactions in a compliance role. We're looking for people who can communicate clearly, solve problems logically, and adapt when things inevitably change.

• Category: Communication & Interpersonal Skills
• Skills: Clear Written Communication: You can write concise emails and reports that are easy to understand, without jargon. You'll be drafting summaries and notes, so clarity is key.
• Active Listening: You're good at really hearing what people are saying (and sometimes what they're not saying) when they explain an incident or a process. This helps you get to the root of things.
• Professional Demeanour: You can interact politely and professionally with colleagues at all levels, even when you're chasing them for something or delivering news they might not love.
• Asking Probing Questions: You're not afraid to ask 'why' or 'can you show me?' to get to the bottom of an issue, but you do it respectfully.
• Category: Problem-Solving & Analytical Thinking
• Skills: Basic Data Analysis: You can sort, filter, and perform simple calculations in Excel to help spot trends or summarise information. Nothing too fancy, but you can make sense of numbers.
• Logical Reasoning: You can follow a process step-by-step and identify where something might have gone wrong. It's about thinking systematically.
• Attention to Detail: This is non-negotiable. You spot errors, inconsistencies, and missing information before anyone else does. It's about being meticulous.
• Root Cause Thinking (Beginner): You're starting to understand that problems usually have underlying causes, not just surface-level symptoms, and you're curious to find them.
• Category: Adaptability & Organisation
• Skills: Time Management: You can manage your workload, prioritise tasks, and meet deadlines, even when you have multiple things on the go. You're good at keeping track.
• Organisational Skills: Your files (digital and physical) are well-organised, and you can quickly find what you need. A tidy mind helps with tidy records.
• Learning Agility: You're keen to learn new systems, processes, and regulations quickly. You're not afraid to ask for help when you're stuck.
• Dealing with Ambiguity (Basic): You can cope when things aren't 100% clear, and you know when to ask for clarification rather than guessing.

Functional Skills (Role-Specific Technical)

These are the practical, hands-on skills you'll need to actually do the job. It's about knowing the specific tools and methods we use in compliance, quality, health, and safety.

Technical Competencies

• Skill: Regulatory Interpretation & Applicability (Basic)
• Desc: You can read a regulatory alert or a section of a standard and understand its basic meaning. You'll be able to identify if a change *might* affect our operations, even if you can't fully assess the impact yet.
• Level: Basic
• Skill: Root Cause Analysis (RCA) Support
• Desc: You understand the concept of finding the 'why' behind an issue. You can gather the necessary information for a root cause investigation (e.g., incident reports, process documents) and help map out basic sequences of events.
• Level: Basic
• Skill: Audit & Assurance Frameworks (Awareness)
• Desc: You understand what an audit is and why we do them. You can help prepare basic documentation requested by auditors and understand the importance of an 'audit trail'.
• Level: Basic
• Skill: Corrective and Preventive Action (CAPA) Tracking
• Desc: You can accurately track the status of CAPAs, update their progress in our system, and chase up overdue actions. You understand the CAPA lifecycle from identification to closure.
• Level: Intermediate
• Skill: Policy & Procedure Lifecycle Support
• Desc: You can follow our processes for drafting, reviewing, approving, and distributing controlled documents. You understand version control and why it's so important.
• Level: Intermediate

Digital Tools

• Tool: Microsoft Excel (Power Query, Pivot Tables)
• Level: Intermediate
• Usage: You'll use Excel for basic data sorting, filtering, and creating simple tables or charts to summarise compliance data, like incident counts or training completion rates. You might use Power Query for basic data cleaning if you're feeling brave.
• Tool: Microsoft Word & PowerPoint
• Level: Intermediate
• Usage: You'll use Word to draft basic reports, policies (from templates), and procedures. PowerPoint will be for populating pre-designed slides with compliance data for team updates.
• Tool: ServiceNow GRC (or similar GRC platform like Intelex, Cority)
• Level: Intermediate
• Usage: You'll be logging incidents, tracking CAPAs, managing assigned compliance tasks, and pulling standard reports from the system. It's where a lot of our core data lives.
• Tool: Veeva QualityDocs (or similar Document Control system like MasterControl, SharePoint with workflows)
• Level: Intermediate
• Usage: You'll be accessing the latest SOPs, submitting documents for review, and completing 'read and understood' tasks. It's crucial for keeping our controlled documents in order.
• Tool: Cornerstone OnDemand (or similar Learning Management System like SAP Litmos, Absorb LMS)
• Level: Basic
• Usage: You'll be completing your own assigned training, tracking team training completions, and pulling basic completion reports for your manager.

Industry Knowledge

• Area: Basic Regulatory Landscape (UK/EU)
• Desc: You understand that there are different regulatory bodies and key pieces of legislation (e.g., Health and Safety at Work Act, GDPR) that affect our business. You don't need to be an expert, but you know they exist and why they matter.
• Area: Introduction to ISO Standards (e.g., ISO 9001, ISO 45001)
• Desc: You're aware of what ISO standards are and why they're important for quality management (ISO 9001) and occupational health and safety (ISO 45001). You'll understand that we need to meet these standards to maintain our certifications.
• Area: Fundamentals of Risk Management
• Desc: You grasp the basic concept of identifying risks and understanding that we need to put controls in place to manage them. You'll be helping to document these risks and controls.

Regulatory Compliance Regulations

• Reg: Health and Safety at Work etc. Act 1974 (UK)
• Usage: You'll understand the basic duties it places on employers and employees regarding workplace safety. You'll recognise its importance when processing incident reports or reviewing safety procedures.
• Reg: General Data Protection Regulation (GDPR) (UK)
• Usage: You'll be aware of the importance of handling personal data carefully, especially when dealing with employee training records or incident reports. You'll know not to share sensitive information without proper authorisation.
• Reg: ISO 9001:2015 (Quality Management Systems)
• Usage: You'll understand that this standard guides our quality processes. You'll help maintain records that demonstrate our adherence to quality requirements, such as document control and corrective actions.
• Reg: ISO 45001:2018 (Occupational Health and Safety Management Systems)
• Usage: You'll recognise this as our framework for managing health and safety risks. Your work with incident reporting and safety documentation directly supports our compliance with this standard.

Essential Prerequisites

• A genuine interest in compliance, quality, health, or safety – you're curious about how businesses operate ethically and safely.
• Strong organisational skills; you're naturally tidy and methodical in your approach to tasks.
• Proficiency with standard office software, especially Microsoft Excel, Word, and Outlook. You don't need to be an expert, but you're comfortable using them.
• Excellent written and verbal communication skills in English. You can explain things clearly and write without too many errors.
• A proactive attitude – you don't wait to be told what to do if you see something that needs doing (within your scope, of course).

Career Pathway Context

We're not expecting you to be a compliance guru from day one. What we're looking for are the foundational skills and the right attitude. If you've got these, we can teach you the rest. This role is designed to be a stepping stone, giving you a solid grounding in the practicalities of compliance before you specialise or take on more responsibility. It's about building a strong base for your career in this field.

Qualifications & Credentials

Emerging Foundation Skills

• Skill: Digital Literacy & Automation Mindset
• Why: More and more of our routine tasks, like data entry and report generation, are being automated. You'll need to understand how these systems work and how to get the most out of them, rather than just doing things manually. It's about working smarter, not harder.
• Concepts: [{'concept_name': 'Workflow Automation Basics', 'description': "Understanding how simple 'if this, then that' rules can automate repetitive tasks within our GRC or document control systems."}, {'concept_name': 'Data Integration Concepts', 'description': 'Knowing that data can flow between different systems and how that can reduce manual input and errors.'}, {'concept_name': 'Digital Record Keeping Best Practices', 'description': 'Beyond just filing, understanding how digital records are secured, backed up, and maintained for audit purposes.'}, {'concept_name': 'Using AI for Information Retrieval', 'description': 'Learning to effectively query AI tools to quickly find specific information within large documents or databases.'}]
• Prepare: This week: Explore the automation features in Microsoft 365 (e.g., Power Automate for simple tasks).
• This month: Identify one repetitive task you do weekly and brainstorm how it could be partially automated.
• Month 2: Learn how to build a basic dashboard in Power BI or Tableau to visualise compliance data.
• Month 3: Take an online course on 'Introduction to Business Process Automation' or similar.
• QuickWin: Start using AI tools (like ChatGPT or Claude) to summarise long emails or draft basic communications. It's an immediate time-saver and gets you comfortable with the tech.

Advancing Technical Skills

• Skill: Advanced GRC Platform Utilisation
• Why: As you gain experience, you won't just be logging incidents; you'll be helping to configure workflows, build custom reports, and even manage user permissions. The platform becomes a more powerful tool in your hands.
• Concepts: [{'concept_name': 'Workflow Configuration', 'description': 'Understanding how to set up automated steps and approvals within the GRC system for processes like CAPA management.'}, {'concept_name': 'Custom Report Building', 'description': 'Learning to design and build reports beyond the standard templates, pulling specific data points for deeper analysis.'}, {'concept_name': 'User Access Management', 'description': 'Understanding how to manage who sees what within the system to maintain data security and compliance.'}, {'concept_name': 'Integration Points', 'description': 'Basic awareness of how the GRC platform connects with other systems, like HR or ERP.'}]
• Prepare: This week: Ask your manager for a demo of how custom reports are built in our GRC system.
• This month: Shadow a Compliance Specialist during a GRC workflow configuration session.
• Month 2: Take an online course or tutorial specific to our GRC platform's advanced features.
• Month 3: Propose a new custom report that could provide valuable insights to the team.
• QuickWin: Volunteer to help train new starters on the basic GRC functions – teaching is a great way to solidify your own knowledge and identify areas for improvement.

Education Requirements

• Level: Minimum
• Req: GCSEs (A*-C / 9-4) in English and Maths, or equivalent vocational qualification (e.g., NVQ Level 2/3 in Business Administration).
• Alts: We're open to candidates who can demonstrate equivalent practical experience in an administrative or data-heavy role, even if they don't have formal qualifications. Show us you can do the job, and we'll consider it.
• Level: Preferred
• Req: A-Levels or a BTEC National Diploma in a relevant subject (e.g., Business Studies, Law, Science) or a foundation degree.
• Alts: A degree isn't essential for this entry-level role, but if you have one, especially in a field like Environmental Science, Occupational Health, or Law, it'll definitely give you a head start in understanding the bigger picture.

Experience Requirements

You'll ideally have 0-2 years of experience in an administrative role, or a role that required meticulous data entry, document management, or adherence to strict processes. We're looking for someone who can demonstrate strong organisational skills, attention to detail, and a proactive approach to tasks. Experience in a regulated industry (e.g., manufacturing, pharma, finance) would be a bonus, but it's not a deal-breaker if you're keen to learn.

Preferred Certifications

• Cert: IOSH Working Safely
• Prod: Institution of Occupational Safety and Health (IOSH)
• Usage: Demonstrates a foundational understanding of health and safety principles, which is highly relevant to our work.
• Cert: NEBOSH National General Certificate in Occupational Health and Safety
• Prod: National Examination Board in Occupational Safety and Health (NEBOSH)
• Usage: A widely recognised qualification that provides a solid grounding in health and safety management. While not essential for entry, it shows serious intent for a career in this field.
• Cert: ISO 9001 Awareness / Internal Auditor
• Prod: Various accredited bodies
• Usage: Shows an understanding of quality management systems and audit principles, which is central to our quality compliance.

Recommended Activities

• Attending industry webinars or online courses on specific regulations (e.g., environmental compliance, data protection).
• Joining relevant professional bodies (e.g., IOSH, CQI) to access resources and networking opportunities.
• Volunteering to take on additional tasks or projects within the CQHS team to broaden your experience.
• Mentorship from a senior team member – we'll help you find one if you're keen to learn.

Career Progression Pathways

Entry Paths to This Role

• Path: Administrative Assistant / Office Manager
• Time: 1-3 years
• Path: Data Entry Clerk / Records Management
• Time: 1-2 years
• Path: Customer Service / Call Centre Representative
• Time: 1-3 years

Career Progression From This Role

• Pathway: Compliance Specialist (Level 002)
• Time: 2-3 years in the Coordinator role

Long Term Vision Potential Roles

• Title: Senior Compliance Specialist (Level 003)
• Time: 3-5 years from Coordinator
• Title: Lead Compliance Specialist / Program Manager (Level 004)
• Time: 5-8 years from Coordinator
• Title: Compliance Manager (Level 005)
• Time: 8-12 years from Coordinator

How Zavmo Delivers This Role's Development

DISCOVER Phase: Skills Gap Analysis

Zavmo maps your current competencies against all requirements in this job description through conversational assessment. We evaluate your foundation skills (communication, strategic thinking), functional skills (CRM expertise, negotiation), and readiness for career progression.

Output: Personalised skills gap heat map showing strengths and priorities, estimated time to competency, neurodiversity accommodations.

DISCUSS Phase: Personalised Learning Pathway

Based on your DISCOVER results, Zavmo creates a personalised learning plan prioritised by impact: foundation skills first, then functional skills. We adapt to your learning style, pace, and neurodiversity needs (ADHD, dyslexia, autism).

Output: Week-by-week schedule, each module linked to specific job responsibilities, checkpoints and milestones.

DELIVER Phase: Conversational Learning

Learn through conversation, not boring modules. Zavmo uses 10 conversation types (Socratic dialogue, role-play, coaching, case studies) to build competence. Practice difficult QBR presentations, negotiate tough renewals, and handle churn conversations in a safe AI environment before facing real clients.

Example: "For 'Stakeholder Mapping', Zavmo will guide you through analysing a complex enterprise account, identifying key decision-makers, and building an engagement strategy."

DEMONSTRATE Phase: Competency Assessment

Zavmo automatically builds your evidence portfolio as you learn. Every conversation, practice scenario, and application example is captured and mapped to NOS performance criteria. When ready, your portfolio supports OFQUAL qualification claims and demonstrates competence to employers.

Output: Competency matrix, evidence portfolio (downloadable), qualification readiness, career progression score.