Monitor and respond to alarms on utility networks and assets

Overview & Purpose

What This Standard Covers

This NOS outlines the processes for monitoring and responding to alarms in control rooms or communication centers within the water, gas, or electricity industry, focusing on recognizing and managing potential problems as they arise.

Performance Criteria

• Access information relevant to individual assets.
• Evaluate information to identify conditions needing investigation.
• Take corrective actions to mitigate potential failures.
• Confirm effectiveness of corrective actions.
• Provide relevant information and maintain accurate records.
• Identify and confirm sources of alarms.
• Gather and assess situation-related information.
• Identify and manage erroneous or contradictory information.
• Take appropriate responsive actions based on situational assessments.
• Seek advice when uncertain of actions needed.
• Continuously monitor alarm conditions and confirm clearance.
• Document the conclusion of involvement and suggest improvements.
• Complete records in accordance with organizational requirements.

Knowledge & Understanding Requirements

• Familiarity with monitoring systems and accessing relevant information.
• Ability to determine when further investigation is needed.
• Recognition of developing contingency and emergency situations.
• Understanding of corrective actions and their potential impact.
• Knowledge of sources for supplementary information and how to identify conflicting information.
• Procedures for responding to various alarm situations.
• Importance of continuous monitoring and recording procedures.
• Ability to propose improvements to existing systems and processes.

Relevent Roles

• Control Room Operators
• Alarms Response Specialists
• Utility Network Managers
• Engineering Technicians
• Control Centre Supervisors