Provide technical support for computer application software and equipment for learning activities

Overview & Purpose

What This Standard Covers

This standard outlines the competencies required to deliver technical support for computer application software and equipment in educational settings, ensuring compliance with approved procedures and practices. It addresses the needs of professionals working in science-related fields.

Performance Criteria

• Ensure compliance with workplace procedures
• Utilize safe practices and personal protective equipment (PPE)
• Agree on technical support requirements with relevant personnel
• Gather accurate information for the support provided
• Demonstrate methods and skills appropriate to educational environments
• Comply with health, safety, and environmental regulations
• Communicate information effectively in line with organizational procedures

Knowledge & Understanding Requirements

• Health and safety requirements relevant to technical activities
• Legal implications of non-compliance with regulations and standards
• Proper techniques and processes for scientific or technical tasks
• Importance of protective clothing and identifying workplace coding systems
• Policies on the use of licensed software and cybersecurity
• Data protection regulations and workplace security requirements
• Communication protocols within organizational departments
• Standard operating procedures and their significance
• Safety precautions for computer equipment
• Backup and documentation procedures
• Effective communication techniques

Relevent Roles

• Technical Support Specialist
• IT Support Technician
• Laboratory Technician
• Educational Technology Coordinator
• Science Educator