Make use of ticketing technology

Overview & Purpose

What This Standard Covers

This standard is designed to outline the effective use of ticketing technologies essential for managing ticket sales and customer interactions in venues and events. It emphasizes the application of ticketing software, communication technologies, and various hardware tools.

Performance Criteria

• Use keyboard or touch screen devices to operate ticketing systems accurately.
• Utilize ticketing software to locate tickets or products requested by customers.
• Process payments using appropriate technologies.
• Access customer booking records to address inquiries regarding ticket delivery and service issues.
• Load ticket stock in printers and resolve minor printing problems.
• Print and distribute paper or electronic tickets to customers.
• Report issues with ticketing software or hardware according to procedures.

Knowledge & Understanding Requirements

• Familiarity with the ticketing software and its features.
• Understanding of legal and organizational security and confidentiality requirements.
• Knowledge of data protection legislation and applicable requirements.
• Awareness of Payment Card Industry Data Security Standards (PCI DSS).
• Knowledge of proper collection and storage of customer information.
• Understanding of various payment devices and their functions.
• Familiarity with other devices utilized in ticketing operations.
• Ability to identify common technical and operational issues with ticketing systems and report them.
• Knowledge of how to locate and sell tickets using the organization's system.
• Understanding of audit and control procedures relevant to the role.
• Awareness of procedures for selling tickets and the rationale behind them.
• Familiarity with the organization’s business continuity policies and procedures.

Relevent Roles

• Admissions, Booking Office, Box Office, Ticketing Occupations, Visitor Services Suite