OFQUAL Level 1

Principles of Customer Service in Hospitality Leisure Travel and Tourism

BIIAB Level 1 Award in Introduction to Employment in the Hospitality Industry aimed at learners who have not worked in the hospitality industry before, providing foundational knowledge and skills necessary for employment in this sector.

Qualification Details

OFQUAL ID 501/1806/7

Level Level 1

Total Credits 8

Guided Learning 69

Total Qual Time 80

Awarding Body BIIAB

Sector Hospitality and catering

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Learning Objective

What You'll Learn

To enable the learner to understand the fundamental role of excellent customer service for an organisation in the hospitality sector.
To enable the learner to recognise the individual's responsibility and impact in delivering excellent customer service through positive attitudes.
To enable the learner to identify key customer needs, expectations, and the importance of positive complaint resolution.

Learning Outcomes

Understand the importance to the organisation in providing excellent customer service
Understand the role of the individual in delivering customer service
Understand the importance of customer needs and expectations

Assessment Methods

E-assessment
Multiple Choice Examination
Portfolio of Evidence
Practical Demonstration/Assignment
Task-based Controlled Assessment
Written Examination

Units & Credit Structure

This unit provides basic knowledge essential for customer service in the hospitality industry, focusing on customer interactions and expectations.