Client care and communication in beauty related industries

Learning Objective

What You'll Learn

• To enable the learner to actively listen and interpret client communication, including verbal and non-verbal cues, to accurately understand their needs and preferences.
• To enable the learner to effectively and empathetically respond to client concerns, feedback, and queries, facilitating appropriate resolution and maintaining positive client relationships.

Learning Outcomes

• Apply effective communication strategies with clients.

Assessment Methods

• E-assessment
• Practical Demonstration/Assignment

Units & Credit Structure

This unit covers the skills necessary for effective client communication and care in beauty therapy.